전국 × 고객 서비스 평가가 높은 호텔·료칸 - 51페이지

I was truly overwhelmed by the many wonderful paintings displayed throughout the property. The collection of rare vintage wines in the cellar—such as aged Romanée-Conti and Château Margaux—was also very impressive. After dinner, I took a walk through the garden and returned to my Room, only to realize my smartphone was missing, so I hurriedly consulted the front desk. Even though it was late at night, the staff worked hard to search for it, including in the restaurant that had already closed and deep into the garden. In the end, they also advised me to use my Apple Watch’s location feature, and we were able to safely find it where it had fallen into a gap between chairs in the entrance area. I sincerely appreciate all of your staff for their quick thinking and kind, warm support. It was a truly wonderful stay.

I was a bit worried about traffic when driving during the Obon holiday, but I wanted to explore Nishi-Izu freely for the first time in a while, so I decided to go by car. As a result, we arrived close to 5:00 pm, and it was a shame that things felt a little rushed before dinner starting at 6:00 pm. However, it was truly luxurious and delightful to be able to relax and enjoy the wonderful views at the dining venue—just like from the Room—while still having privacy. The in-Room Onsen bath was amazing. For some reason no insects came near, and I enjoyed it comfortably many times until the next morning. We requested breakfast to start at 8:30 am, but that didn’t mean we slept in—we took over an hour from just after 7:00 am to stroll along the Dogashima promenade right in front of us. It made breakfast taste even better. This location is truly rich. We also really appreciated the 12:00 pm check-out time. If you have to finish breakfast quickly, pack up, tidy the Room, and check out at 10:00 am, it feels like bringing everyday life with you and you can’t fully enjoy your stay. Thanks again for such a luxurious and rich stay.

We originally planned to stay at a mountain hut for a hike, but the weather turned bad, so we changed plans at the last minute to sightseeing in Kanazawa and made a Reservation at this Hotel. When we arrived at the parking lot, the building exterior looked old and I was a little worried, but once we went to the lobby and then up to our Room, I was glad we chose this place. Everyone in the lobby was kind, pleasant, and very helpful. The lobby interior was wonderful, and our Room had been beautifully renovated—making our stay truly comfortable. With Kanazawa Castle right next door, it’s also very convenient for sightseeing. Next time we visit Kanazawa, I’d like to stay here again.

We thoroughly enjoyed the stunning ocean views and the soothing atmosphere on rainy days, and we were very satisfied with the warm service from the staff and their excellent hospitality. The chinsuko made at the restaurant was delicious, and we were also happy to be able to buy some as a souvenir to take home. Next time, we’d like to stay in and enjoy a relaxing “staycation” at the Hotel!

The man at the front desk was cheerful and had a wonderful smile. His explanations were easy to understand. The Room was clean and more spacious than I expected, so I could relax. The bath has a small changing area and washing space, but you can reserve it for private use, and the bathtub is large so you can soak and unwind. Even though it was inexpensive and I didn’t expect much, this was a Hotel I was truly very satisfied with.

This was my first stay. I found this Hotel online at short notice, but the 12:00 checkout and child-friendly breakfast appealed to me. The room was very clean and offered excellent value for money. The staff were also very kind and helpful. I would like to stay again. Thank you very much.

From the Room on the 13th floor, I could see Sakurajima. The Room was excellent, and the Onsen was great as well. I checked out before 6:00 due to my schedule, so it was a shame I didn’t have time to try the highly rated breakfast. The staff greeted me with smiles, making for a comfortable stay. It was a great-value Hotel.

It was a wonderful Hotel where we could truly enjoy Lake Biwa. The Room offered a panoramic view of Lake Biwa and felt incredibly open and airy. The interior also had a luxurious touch, and we genuinely enjoyed simply spending time in the Room. All of the staff provided excellent service, proactively checking in with us, so we never had any trouble during our stay. The Onsen was especially memorable. The water quality was excellent, and the view of Lake Biwa from the open-air bath was exceptional. On the day we stayed, a crescent moon reflected on the lake’s surface, creating an enchanting scene. The amenities were also high quality. We were very satisfied with the all-inclusive lounge as well. With its high ceilings and spacious atmosphere, enjoying drinks freely while looking out over Lake Biwa was truly fantastic. Dinner featured an outstanding full-course Omi beef meal—so much so that it felt like great value for what you get. There was also a wide selection of drinks, and we were especially happy to see many local sake options available. They paired perfectly with the fresh ingredients. Breakfast was a buffet featuring locally sourced ingredients with plenty of variety. The restaurant had ample seating, so we could dine comfortably without waiting while enjoying views of Lake Biwa. If I had one request, it would be helpful to have a Plan without dinner as an option—this would make it easier for guests on a Multiple Night Stay to enjoy dining out for one evening. For that reason, we changed our stay from two nights to one night this time; however, after actually staying here, it was such an excellent Hotel that we regretted not booking a Multiple Night Stay. Next time, we would definitely like to stay for multiple nights.

We visited with my son’s family. Traveling with our 8-month-old baby, we had some concerns, but even though we made Reservations for two Rooms on different dates, the staff kindly arranged for us to dine together and showed thoughtful care in many situations, which made our stay truly enjoyable. Thank you very much—it became a wonderful memory. My son’s family also said they would like to come again, and we hope to visit again as well.

This was my second stay, following last year. The lobby, Room, and large public bath are clean, spacious, and comfortable. The large public bath is excellent. The Onsen leaves your skin feeling smooth, and I especially liked the open-air bath with a very hot option. Breakfast featured many Chichibu specialties and was healthy, so I could eat plenty without feeling heavy—while still offering hearty options for those who want a more filling meal. I’d love to stay here again when I visit Chichibu.

From the Kyoto-style entrance to the lobby, the calm atmosphere and smiling staff make you feel warmly welcomed. I stayed on the 5th floor of this five-story Hotel. There is a large public bath, and the artificial carbonated water bath feels gentle and soothing for tiredness. For breakfast, you can choose one main dish from four options, with the rest served buffet-style. Every menu item was delicious, and the overall food quality was impressively high. I also received a souvenir voucher, which was a lovely gift. This Hotel is conveniently located near Hankyu Karasuma Station and Shijo Subway Station. Kyoto touches are thoughtfully incorporated throughout the Hotel. I think it’s a perfect base for sightseeing in Kyoto.

About a 3-minute walk from Sakae Exit 1, with great access and a convenience store on the first floor, making it very convenient. The front desk staff are welcoming and hospitable. The housekeeping staff also greet you when you pass them, which makes for a pleasant stay. It’s not a new Hotel, but you can feel the team’s effort and pride, and I’m always satisfied. Thank you.

This was our second stay. We came back because the food last time was so delicious, and once again every dish was truly wonderful. My daughter has many allergies, but the staff carefully confirmed everything with us, so she could enjoy the meal safely and deliciously. Thank you very much. We also enjoyed the open-air bath in our Room, as well as the open-air bath and lying-down bath in the large public bath area. This time we also used the hot stone spa and bedrock sauna, and we had such a lovely time that it felt like there wasn’t enough time. We were sad to leave. We will definitely come back again.

We stayed here to celebrate my mother’s birthday. As I was traveling with my elderly mother, I hesitated until the very last minute about whether it was wise to go far. But because she loves Onsen so much, I decided to make the trip in hopes of making her happy. Even though it was a last-minute Reservation, when I told you it was for my mother’s birthday, you responded quickly and courteously. Your warm message—“All of our staff will do our very best to make it a memorable day”—truly meant a lot to me. We were also looking forward to enjoying the baths at Dogo Onsen and the meals, and above all, seeing how happy my mother would be on the day. After we arrived at the Accommodation, everything exceeded our expectations: delicious food, soothing baths, and most of all the wonderful hospitality from your staff. The birthday surprise for my mother was a huge success!!! She was so happy she even cried. The property was spotless and beautifully maintained. The expansive garden filled with lush greenery was especially breathtaking! Thank you so much for giving our family such an unforgettable and special time. We will definitely return.

Everything was wonderful, and I was especially impressed by how spacious the private bath was. Of course, the bath in the Room was also very relaxing, the meals were delicious, and the staff were kind and attentive—I loved everything. If I could make just one indulgent request, I would appreciate it if you could offer more savory snacks in the lounge (I wouldn’t mind paying for them), rather than only sweet items.

The sashimi boat platter at dinner was stunning and tasted amazing. Our whole family loved it, and we really enjoyed our drinks. Of course, the other dishes were delicious as well. Breakfast was a buffet, and the sashimi was excellent too. The sauna was very clean and relaxing. It opens from 4:00 a.m., so we could refresh with an early-morning sauna. We’d definitely love to come again.

I had business in Shibuya and chose this Hotel because it’s close to the station. I made a Reservation thinking I’d stay at a more upscale Hotel, and it was absolutely the right choice. The night view was wonderful, the Room temperature control was comfortable, and I opted for breakfast (Japanese style)—the rolled omelet and freshly cooked rice were excellent. Next time, I’d like to use the lounge.

It was my first time having a microwave in the room, and it was even more convenient than I expected. Everything was kept very clean, the TV was large and could play YouTube, and it was comfortable to live as usual even while traveling. The location is also great—no transfers needed on the Tozai Line, close to the station, and there are supermarkets and restaurants on the way from the station to the Hotel. It was so convenient that it made me want to live here. On top of that, maybe because it was a campaign rate, it was an excellent value—I could enjoy top-level comfort without overdoing it. It’s sure to become popular! A place I almost don’t want to share (lol).

Even though I don’t swim in the sea, I travel solo year-round in search of gourmet Accommodations near the coast (for the food and scenery). I was delighted to be upgraded to a sea-view Room. It was a Japanese-style Room, but it also had a leather sofa and ottoman, so I could stretch out and relax while gazing at the ocean. When I woke up around 5:00, I was able to watch a beautiful sunrise from the Room. There is a calm inner-sea beach right in front of the Accommodation, and there are showers as well—great for families with small children. The meals were outstanding, featuring an abundance of local specialties. My main goal was Wakasa-guji (tilefish), but it was even more delicious than I imagined—the Wakasa-guji ochazuke was exceptional. And the Matsunaga rice was unbelievably good (probably the best I’ve ever had). I didn’t use the public bath and used the shower in my Room instead, but I loved that the shampoo and conditioner were Hokurokusousui—one of my favorite brands—and it helped me relax. Recently there have been more Accommodations renovated from wooden buildings, but some noise—voices and footsteps—is unavoidable. You can often hear children as well. It’s not exactly quiet. However, more than making up for that, I felt each staff member’s hospitality and way of interacting with guests was wonderful. In particular: the woman with glasses who assisted me at check-in; the woman at breakfast (I’m sorry—I forgot your name); and one of the male staff members who kindly gave me helpful advice for sightseeing in Obama after check-out. Thanks to them, it became more than just an overnight stay—I had a chance to learn even more about Obama, making this trip extremely satisfying. I heard that midwinter is especially good for grouper, pufferfish, and Echizen crab. As transportation access improves from here on out, this will be an Accommodation you’ll want to visit even more. Next time it would be perfect if I could borrow a firmer pillow!! Please make that happen on my next visit!! (I can’t sleep if a pillow doesn’t suit me.) Thank you very much to all of your staff for everything.

There’s a 7-Eleven on the first floor, and MaxValu is just a short walk away. It’s also close to Miebashi Station on the monorail, and Kokusai-dori is right nearby. The location was incredibly convenient. The front desk and the room were very clean, and we enjoyed a delicious breakfast. In the afternoon, there were free Blue Seal ice cream and drinks—my child even said, “I want to stay here forever.” I was amazed we could stay at this price during summer vacation; everything was perfect. The staff were also very pleasant, so we’ll definitely stay again when visiting Naha.