전국 × 고객 서비스 평가가 높은 호텔·료칸 - 494페이지

We stayed here two days after the memorable grand opening. The Facility, amenities, and meals were all high quality, and we were very satisfied. As it was right after opening, there were a few moments when the staff seemed slightly inexperienced, but we received heartfelt hospitality that more than made up for it, and it became a wonderful memory for our whole family.

[From Check-in to the Room] We arrived by car and were warmly welcomed. After check-in, we were escorted to our Room while enjoying tea and sweets. [Attractions] We chose one of the two activities and whisked matcha ourselves, then enjoyed tea on the Sky Corridor for a perfect digital detox. There was also a surprise arranged by my wife and the staff for me, which truly moved me—thank you so much. [Dinner] As the title suggests, the meal featured carefully selected ingredients gathered along the Tokaido route and a strong focus on water quality. We’ve enjoyed excellent cuisine at many places (Sekaie, Miwa, Karaku, Mayufutahari, Honbako, Hoshino Resorts, etc.), but this surpassed them all. From the dashi to rice served multiple ways with different textures and aromas, everything delighted all five senses—and our conversation with the staff made time fly by. Personally, I especially loved the rare bonito cutlet and Tajima-Gen beef shabu-shabu with chilled chawanmushi. [Breakfast] It began with wake-up tea. We had two kinds of dried fish (including horse mackerel), both outstanding. As with dinner, rice cooked in a clay pot was excellent—not only as white rice but also as crispy scorched rice enjoyed in hot water (“kogashi-yu”), which was a new discovery for us. Personally, I especially enjoyed the dried fish and simmered vegetables. [Room] A functional Room with thoughtful touches such as aroma oil for stone warming and three types of tea. Since it’s designed for digital detoxing there is no TV. We relaxed slowly in the semi-open-air bath in our Room. [Service] Everyone provided exceptional service—from those who helped arrange our surprise from Reservation through arrival day, to those who whisked matcha together with us as beginners; from dinner service by someone who shared my wife’s name to breakfast staff who kindly accommodated an unexpected request. Each moment became a lasting memory. [Overall] We will definitely return—next time in autumn or spring would be ideal. With such comfortable hospitality from everyone here, this Accommodation is deeply soothing and easy to recommend. Since it has only recently opened up: personally speaking it would be nice to have insect screens on the outer windows by the semi-open-air bath; also given how much care goes into tea and ingredients it might be great to have a small space where guests can buy souvenirs such as tea leaves teaware or dried fish as keepsakes.

Stayed for one night on a business trip. From the moment I arrived at the property, I was soothed by the kind response of the staff. In terms of the facility, there was some noise from the elevator and doors opening and closing at night, but it was not bothersome. Overall, it was a calm space with few encounters with other guests, and I was able to use the large bath in a private state. The breakfast was also delicious. Although it was a short stay, the staff's consistently kind response was impressive, and I was able to spend a very pleasant time.

The autumn kaiseki meal was delicious, featuring a perfect balance of seafood and mountain delicacies, which we thoroughly enjoyed. Although the town center was bustling with activity, this place offered a calm and serene atmosphere that was truly relaxing.

I couldn’t forget how moved I was when I visited 30 years ago, so I came back this time. I worried that many things might have changed, but what has been carefully preserved over the years and what has been thoughtfully improved have come together in harmony, making this stay an even more precious memory than before. The food was excellent, the Room furnishings were wonderful, and the spring water felt gentle on the skin. The bath size was just right—not too big or too small—and with only five parties accepted, we could truly relax as guests. Calmly put, that’s how it felt. If I add a bit of personal feeling: first of all, the cuisine is outstanding. Many guests must come back in every season just to eat here. It’s rare to feel so full and still not want to leave a single bite—this made me realize that truly delicious food somehow still goes down. Tomato hot pot, char grilled on magnolia leaf (yamame trout), chilled peach soup, chicken meatball hot pot, Japanese pepper rice, and more…every item on the menu was creative and impeccably tasteful, with superb seasoning throughout. From the sweets served on arrival onward, everything is handmade; hearing that five parties per day is their limit honestly earned my deepest respect. That spirit of hospitality—never sparing time or effort—can be felt everywhere inside the Ryokan, and it reminded me that the very essence of this Accommodation that captivated my mother and me 30 years ago continues unchanged. Another thing they have protected without changing is the mineral spring bath. At first I was confused because the shower flow was weak and lukewarm, but there was a proper rinsing area with hair-washing amenities set out; thinking “why not,” I moved there and washed my hair using buckets of water for rinsing. I could rinse thoroughly, and my hair became smooth and moisturized. It made me smile at how “washing with a shower” had become my default assumption—and at the same time it was fun to imagine different ways to use the bath space as a guest. Both the open-air bath and indoor bath were so comfortable I wanted to stay in forever. There’s much more charm—like the beautiful valley view from the window—that I can’t fully capture here, but this is a beloved landmark Ryokan that I hope will remain for many years to come.

This Hotel, renovated from a merchant house over 170 years old, offers a unique and charming atmosphere. While the building retains its historical essence, the guest rooms and facilities are clean and designed for comfort, ensuring a pleasant stay. There was no television in the room; instead, magazines and books related to Nagasaki and Shimabara were provided. These were fascinating reads that enhanced the sense of escape from daily life. In fact, I even noted down some authors and titles of books I couldn't finish. What stood out most was how friendly and approachable the staff were. They shared many stories about Shimabara, making my time there truly special. Breakfast was produced by "Oryouri Madoka," their partner restaurant. The carefully prepared dishes were incredibly delicious—especially the rice cooked in an earthen pot, which had an unforgettable taste with perfectly textured grains. Any leftovers were kindly made into rice balls for me to take along on my journey home. This time I chose a breakfast-included Plan but learned that dinner by "Oryouri Madoka" is also available with another Plan. I would love to try it next time! Although my stay in Shimabara lasted only 24 hours, it was filled with rich experiences. Thank you very much!

Overall satisfaction was excellent. Opened in April this year, the property retains the charm of an older building. The food was delicious and made with carefully selected ingredients; while the flavors were slightly strong for an elderly couple, it was still within an acceptable range. The owner is very young and shows a commendable effort to listen attentively to guests' feedback. We believe there is great potential for further improvement and wish them continued success!

This is a secluded riverside Accommodation deep in the mountains, with the soothing sound of the river. Dinner was delicious. It was my first time trying basashi (horse sashimi), and it was tender and very tasty. Every dish was carefully prepared, and my spouse and I kept saying, “This is so good,” as we ate. The bath was wonderful—I went in three times. In the early morning, we visited Hagoromo Falls near the Accommodation. The waterfall twists into multiple layers like draped feather robes, and it’s truly impressive. You’ll climb uphill for about 10 minutes at first, but after that it becomes flat. I highly recommend going.

The space is generous, so even a family of four can stay comfortably. The only downside was that the bathtub felt gritty and needed to be cleaned, and the drain was clogged with debris and hair, which had to be removed.

I accidentally left an item behind in my Room, but the staff responded quickly and courteously. It was a huge help.