전국 × 고객 서비스 평가가 높은 호텔·료칸 - 411페이지

The bath was very relaxing, and the staff were wonderful. It was a great time staying at a Ryokan that felt like the kind I used to stay at long ago. Thank you!

The Room was spacious, allowing us to relax and enjoy time with our grandchild. During the buffet, the staff interacted with us cheerfully and seemed to be enjoying themselves as they waved. The service from the lobby staff, café staff, and dining staff was exceptionally pleasant. We would love to stay again if we have the chance.

Clean, with a delicious breakfast. I forgot something, but they contacted me about it—very helpful.

Perhaps because it was a weekday right after Golden Week, it wasn’t crowded, and we enjoyed both dinner and breakfast—everything was delicious. The Onsen was wonderful, and the staff were polite and kind. If we have the chance, we would love to visit again.

I stayed with my parents and one other person (three of us in total). It’s about 800 meters from the station—fine for me, but since my parents are elderly, we took a taxi. There aren’t many convenience stores or shops nearby, but you can find everything around the station area. The front desk staff were foreign and handled things in a businesslike manner. The Room was very spacious, and the TV area and bathroom were also large and comfortable. Check-out was at 10:00, so I wished we could have stayed a bit longer.

A convenience store is nearby, and the property is within walking distance of the station. The Room has a washer-dryer, and detergent is also provided, so being able to use it for free was greatly appreciated. The amenities are well stocked, and having a rice cooker, microwave, and tableware made it very convenient. The Room was properly cleaned and comfortable. I would like to stay again.

I have stayed here several times, but it had been a while, so the front desk staff gave me a thorough explanation, which was easy to understand. The welcome drink service included Kurashiki’s delicious local sake “Ishichi,” and I enjoyed a small taste. Being able to enjoy the Onsen is unique to Super Hotel, and it was very relaxing and helped me recover from the day’s fatigue. Breakfast offered plenty of salads I liked, along with a wide variety of side dishes—everything was delicious. I would like to stay again.

Four of us women stayed in the Room called “Yomoyama.” As a corner Room, it had great views, and we loved the lush garden and the spacious Japanese-style Room set up as a summer tatami sitting area. Every attendant provided wonderful service, so we were able to relax and enjoy our stay. Dinner was thoughtfully prepared, and we enjoyed every dish. From 8:00 p.m., we took a walk in the garden to watch fireflies; since the weather was good, we saw many of them. It was a great trip where we could feel the charm of Japan in this historic and wonderful building.

We stayed at Soboro in Kamogawa, Chiba Prefecture! There were 10 of us, and we enjoyed the pool, sauna, karaoke, BBQ terrace, and even Netflix—everyone had a great time at our own pace!! It was such an amazing Accommodation that we’d love to stay again. Highly recommended for both large and small groups!

This is my second stay, and I am very satisfied with the front desk service, just like last time. I appreciated being informed that amenities not available in the room are located next to the front desk. I also used the parking lot during both stays, and the guidance to the parking spaces was smooth. I will use this accommodation again next time.

I stayed here for a meeting in central Tokyo. It’s very close to Yotsuya Station and faces Shinjuku-dori Avenue, making transportation extremely convenient. Despite the location, there isn’t much traffic noise, so you can spend your time quietly. The touchscreen check-in process can be a bit confusing at first, but it’s not a major issue. The desk is spacious, and working with a laptop is easy. It was also appreciated that wired LAN is available, which has become less common recently.

This stay includes a hot pot set, 90 minutes of all-you-can-drink, and breakfast. The Room is a Japanese-style room and is well equipped with sufficient space, heating, a refrigerator, and a toilet. You lay out the futon yourself. The Onsen is clear and colorless with free-flowing water, and it felt fresh and very pleasant. The hot pot was tasty with both paitan (rich white broth) and soy sauce soup options. With the all-you-can-drink plan as well, we were able to enjoy a relaxed meal. The breakfast buffet has fewer items than some places, but it was satisfying enough. A great value Hotel—I’ll continue using it as an overnight stop on trips around Eastern Hokkaido.

The room was clean and comfortable. I would like to use it again.

I used this facility during a business trip by car. Although I opted out of meals, it seems there are few places nearby for breakfast. The interior feels stylishly renovated, and I found no lack in facilities or amenities. I would use it again if given the chance.

Affordable price,\nconveniently located near the station with plenty of amenities nearby.\nIf you just need a place to sleep, it’s more than sufficient.\nThe only downside was that the Wi‑Fi signal was weak.

I stayed in late May. This was my second visit. Since it was the off-season after the Obon holidays, I was able to stay at a very reasonable rate. I had heard that a large public bath and sauna opened in early June, and I was really looking forward to it. [Onsen (large public bath)] Just under 40°C [Cold bath] High 16°C to 17°C [Sauna] Around 90°C, with automatic löyly The large public bath is quite spacious, and since the sauna is new, it had a pleasant woody aroma. It’s also fairly hot, which I really enjoyed. The cold bath was nicely chilled, and I could relax in the outdoor air at the resting area. I did three sauna sets with cold baths and outdoor breaks, and spent a very fulfilling hour there. The sauna wasn’t crowded either, which was great. There are several restaurants along the road nearby, so I ate dinner and breakfast there. After the sauna, I relaxed for a while before going to bed. It felt like such a luxurious time. I slept soundly until morning. As for noise, it hardly bothered me at all. Since I used the large public bath, I didn’t use the Room bathroom. I’d love to stay again if I have another chance.

I have used this accommodation several times as it is close to the bar district in Mutsu City. The building and rooms are clean, and the accommodation price feels very affordable. What I like most is that all the staff are very kind. This time, during heavy snowfall with limited transportation information, they kindly assisted me with various inquiries, for which I am very grateful. With its location, staff, building quality, and value exceeding the accommodation price, I would like to continue using it in the future.

The Room is small but clean and well-organized with good functionality. The shower pressure and air conditioning work perfectly, and you can even see the Skytree from the window. Considering the cost-performance, it's worth a repeat stay.

I am writing only about the service. At check-in, there were two staff members at the front desk and one was available. I gave my name and said I was checking in, but a male staff member told me to “wait on that sofa, as we are guiding guests in order,” so I waited. It did look busy, but even after no one was at the front desk, no one came to assist me. When I asked a passing staff member whether it was still okay to keep waiting as instructed, a female staff member apologized sincerely and guided me right away. Her manner was very polite, which made me wonder why I had been told to wait in the first place. After entering the Room, when I tried to have tea, the teacup was slightly dirty (which could be washed), but when I emptied the teapot there was leftover tea still inside. When I called about it, the same female staff member came immediately and apologized profusely. She seemed so apologetic that it almost made me feel bad for her—so I couldn’t help thinking this should have been taken care of beforehand. The female staff member who served us at dinner and breakfast was perfect. In particular at breakfast she even showed us around the VIP room we were interested in, which truly impressed us. However, at checkout: I was told that in addition to drinks from dinner there would also be charges for souvenirs. Since we had not purchased any souvenirs, I asked to see an itemized statement. They said they had apparently added another guest’s charges by mistake; after removing those items they processed payment by card. In general, an itemized statement should be shown and confirmed before payment is taken—it is not normal for this to be handled only verbally. Especially since this became a minor dispute where I had to request proof of details first, it should have been presented immediately. Moreover, after payment they handed me only the card slip. Only after I requested it did they give me something like an itemized Receipt as well; normally customers should receive not only the card slip but also an itemized statement—especially when there has been a billing error like this. Because they handled all of this so casually, it felt pointless to continue arguing and I gave up requesting issuance of a Receipt. I am reporting this because there were both excellent aspects of service and aspects that were more than simply disappointing mixed together. I hope improvements will be made.

I stayed for two nights on a business trip. The staff were pleasant, the lobby was stylish, and the breakfast was delicious. The room was very simple. Perhaps because it’s a renovated Hotel, there was quite a noticeable drain odor. It’s also best not to expect much soundproofing. If you’re out most of the time and only return to the Hotel to sleep, it should be just right.