전국 × 고객 서비스 평가가 높은 호텔·료칸 - 371페이지

When I arrived and entered the Room, the air conditioning was already on, so it was pleasantly cool. It was quiet with no noise, and I slept soundly. The coffee in the lobby was delicious.

Even though I arrived late at night, I was warmly welcomed and guided with great kindness. They approached me immediately and provided a thorough explanation. Much appreciated!

Many international guests were staying there. During meals, the staff kindly asked if they could serve portions for us and made sure to let us know so that the small children wouldn’t have to wait in line. My grandchildren were very happy as well. I would like to stay again if I have the opportunity.

The staff’s service at check-in is very pleasant. Breakfast is tasty and served in just the right portions, and overall the hotel offers excellent value for money.

I traveled to Toyama on short notice and made a Reservation to stay here. The Room was clean, and all the amenities I needed were provided. There is also a sauna and a large public bath, where you can stretch out and relax. I stayed on the 7th floor, so the view was great, and it was nice being able to watch the Shinkansen from above.

The staff were truly kind and fun, and we had a wonderful time! The meals were also absolutely delicious. Thank you so much!

There were no meals at the Hotel, but since it is in a lively downtown area, it was not a problem at all. For parking, there was a lot on the west side of the back street about a 400 m walk away for 400 yen per 24 hours, so we used that.

I have stayed here several times, but recently many nearby shops have closed, so it feels a bit quiet for shopping on foot. There is a 100-yen shop corner inside the Hotel, and the restaurant serves both breakfast and dinner, so there is no problem staying here, but I feel that options for walking around after check-in are somewhat limited.

Simple but delicious. With side dishes like Navy curry and rice topped with raw egg, I ended up eating until I was completely full from the morning. The miso soup really warmed me to the core.

It is close to the station and easy to find.\nThe Room was just the right size for a single guest.\nI would be happy if instant tea or coffee were available.

I stayed here solo as a reward to myself after working hard through the summer. Perched on a hill with ocean views, about 15 minutes from Atami Station by Shuttle Service, it’s only around two hours from my home in Tokyo but felt like a real getaway. From the welcome afternoon tea while soaking in the footbath to the Onsen and delicious meals, I enjoyed everything to the fullest. I’d heard that drinks at dinner were free, but the selection was far more extensive than I expected—even I, who rarely drink alcohol, ended up having sparkling wine and fruit liqueur. This Hotel is surprisingly reasonably priced for what it offers, and you can really feel the effort behind that throughout. The Room was a bit dated and there were some scratches on the fittings and furniture, but details like simple, stylish glasses and cups; using local ingredients even if not luxury items; and keeping amenities to only what’s necessary actually left me with a very positive impression. In earlier Reviews I saw comments such as indoor footwear being wooden geta sandals that were hard to walk in, or that things had become digital and explanations at reception were confusing. However, they now provide stylish slippers indoors, and they also gave clear guidance—including how to use your smartphone—so I felt they genuinely listen to guests’ feedback and keep improving. All of the staff were pleasant right down to housekeeping. As we left in the Shuttle Service car and passed through the gate, I looked back and saw an adorable female staff member waving enthusiastically goodbye—it really warmed my heart. There are a few minor shortcomings if you look for them, but considering the price it’s truly excellent, and I’d love to stay again. Maybe it’s just my bad luck with weather: despite a sunny forecast it stayed cloudy throughout so the sea didn’t look its best. That’s something I’d love to come back for revenge next time (lol).

I had heard the building was old, but I was very satisfied with the convenient location and the staff’s thoughtful hospitality. I would like to stay here again if I have the opportunity.

This was my first stay, and I was truly surprised by how spacious the Room was. I was able to relax at a leisurely pace. The lounge was also spacious, with a wide selection of drinks. Both dinner and breakfast offered a great variety and were delicious. I would like to stay again.

I enjoyed a luxurious glamping experience right in front of the ocean. The air felt a bit dry due to the heating, but the breakfast delivered in a basket—made with local ingredients—was truly delicious! It also seemed that the neighboring KAMOME SLOW HOTEL is an affiliated Facility, so I’d love to stay there next time as well.

My daughter loves Kumamon, and she was so excited the moment we entered the Kumamon Room! It became an unforgettable memory. On the morning of checkout, she was so sad to part with Kumamon that she burst into tears (laugh). Both dinner and breakfast had a wide variety of delicious options. The staff were all very kind and attentive. We would love to stay here again. Highly recommended Hotel!

I booked this Accommodation because it is relatively close to Tomarin. There is a nearby San-Ae and two convenience stores, and various free food options are available; it is also a valuable smoking-allowed Hotel. The toilet space feels a bit tight, and the steps up to the loft are narrow and steep, making them slightly difficult to climb, but it’s a Hotel I would like to stay at again.

I needed to stay overnight with my son on short notice, so I looked for a twin room. It was No Meals Included, but we were more than satisfied. The bathroom is a unit bath, but it’s a newer type and slightly more spacious. There are convenience stores and AEON right in front of the property. There are several nearby parking lots, with a maximum fee of 600 yen. The staff were also kind.

I realized I had left something in the Room and called immediately. The staff responded promptly, and the item arrived the next day with careful packaging and a list of contents. It was very helpful. The staff who answered the phone were also kind, which I greatly appreciated.

Welcome drinks included not only soft drinks but also alcohol, along with snacks. We also appreciated the child-friendly amenities such as kids’ slippers and picture books, which were very helpful. One concern was that the emergency stairwell door on the way to our Room was left open until 10:00 PM; a staff member happened to notice and close it, so we wondered if it had been forgotten and felt uneasy that someone from outside could enter. The meals were mainly Japanese cuisine with a few Western options as well, and we were satisfied! We would love to stay again when we visit Kamogawa!

Just as the title says! It was great to be able to watch the Lake Toya fireworks right in front of us! Our kids also enjoyed the bingo game! This Hotel was the best part of our trip to Hokkaido! We’d definitely love to stay again!