전국 × 고객 서비스 평가가 높은 호텔·료칸 - 369페이지

Due to my daughter's work, we urgently searched for accommodation in Tateyama and stayed at Chikurakan. The wallpaper in the room was blue, but there were noticeable scratches and peeling here and there. A white color might give a cleaner impression. The futon was quite thin, making my body stiff. Also, the air conditioner stopped blowing air, and although a staff member fixed it for us, it only worked at 22 degrees Celsius, so we shivered through the night (laughs). As for the baths: the smaller one is 100% natural hot spring with lukewarm water; the larger one is 50% natural hot spring with hotter water. Alternating between them warmed up our bodies wonderfully. However, the steps of the smaller bath were slippery—many guests seemed to have dangerous slips. My daughter and I also hit our arms hard; this should be addressed somehow. For meals, we had a course that included spiny lobster along with abalone and large clams—all very delicious overall! The freshly cooked rice was also satisfying. Lastly, if I may add: all staff members lacked friendliness—they seemed to speak strictly according to manuals without conveying any sense of hospitality toward guests, which was disappointing.

I have stayed here several times, and the staff always welcomed me warmly, making it a wonderful stay. This time I also used the restaurant; the food was delicious and very satisfying. The Room had a great view and was very clean. I will stay here again when I visit Kyoto.

There were an overwhelming number of guests, but the Hotel staff’s service was excellent. The Facility, amenities, and breakfast were all great. However, it was difficult to spot the sign from in front of the station.

The location was a bit far from the station, but I enjoyed a relaxing 2-night stay in a spacious Room.

I hesitated when booking because the room was under 20 m² and the bathtub was not separate, but it had good reviews and I booked late with no other options. It felt surprisingly spacious for the size, and the bathroom and toilet were very clean—none of the water stains or dark buildup that usually make me prefer a separate bath area. I got hooked on the restaurant’s yogurt and granola, so I added breakfast on the day. It’s quite far from the station ticket gates, it gets dark at night, and it’s a shame there’s no convenience store on the way from the station—but I’ll stay again if I need a place in a pinch.

I stayed here on a Fukuoka food tour. Udon, yatai food stalls, ramen, gyoza, motsunabe hot pot, and yakiniku were all easily accessible from this location. Since my Room was riverside, I could also see the yatai area and was very satisfied. The sweets we enjoyed with in-dining were also very photogenic and excellent. I think it’s a great choice for staying with young women.

It was disappointing that the Room did not have a view of Lake Biwa.

I used the breakfast buffet, but I couldn’t find any bread. When I asked, I was told, “We don’t have any.” If possible, I would like bread to be available as well.

The Onsen water was originally great, but when I stayed again after a long time, it had improved even more. It was already silky-smooth, but this time it also had a stronger sulfur feel and a milky-white appearance—absolutely wonderful. (Just my personal impression.) I don’t usually leave comments, but this was the best so far, so I wanted to share my thoughts. I would like to visit again. Thank you.

While looking for an affordable Hotel in Ueno for a Saturday stay, I found this one and made a Reservation. It was close to the station, the staff were warm and friendly, and I was able to relax comfortably in a Room with a nostalgic atmosphere. I also appreciated being able to check in early when they told me my Room was ready. Ueno has so many places to see, so I would love to stay again. Thank you very much.

This was my first time using this Hotel, but the service, Room amenities, and meals were reliably excellent as expected from APA Hotel. I appreciated the president's curry and water service, but the female staff who handed me an extra bottle of water with a smile as I was leaving provided exceptional hospitality. Thanks to her, I headed to my next destination in a great mood.

I often stay at Auntie’s. The spacious, easy-to-use free parking and convenient access to the area around the station are big advantages.\nThis time, I enjoyed using a twin Room all to myself. I’ll be back again!

My husband said it was the first time he had experienced such a well-maintained large public bath, and he was very satisfied. We were able to stay very comfortably as well, and we would definitely like to stay again.\nNext time, we’d like to spend more time relaxing at the Hotel and also visit nearby izakayas. Looking forward to staying again gives us motivation to work hard until then.\nWe are grateful for the warm hospitality of all the staff. Thank you for a wonderful time.

Just a 30-second walk from the station and 1 minute from the Shinkansen ticket gates. It was an ideal base for getting around by train. There is also an izakaya on the second floor, which was great. I attended an event at Urara and was surprised that the venue was right next door. It would be perfect if the complimentary breakfast included rice.

An email arrived in advance with the Room number and the door code for the Room key, but when I went to the front desk, the staff took care of everything for me. Thank you! The Room was very clean, and the bed was so fluffy... I was able to relax and sleep soundly. A few things I noticed: the Room felt a bit dry, so my throat started to hurt, the bathroom drain had a slight odor, and since there aren’t any places to eat around the Facility, it was a bit inconvenient. I’d like to stay again.

Stayed for a family birthday trip. The accommodation had a charming, retro atmosphere that felt like stepping back into the Showa era. There were various rest areas throughout the accommodation, perfect for relaxing with a book or simply unwinding. The retro-style chairs were very comfortable, and even the scent carried an old-fashioned charm reminiscent of the past. Some rooms were located quite far from the bath area, making it feel like navigating a maze at times. In winter, the hallways seemed like they could get very cold. A few minutes' walk from the accommodation was an exclusive bathing area for guests featuring five private semi-open-air baths and one non-private semi-open-air bath. It might be challenging to visit in bad weather, but we went both in the evening and morning to enjoy 100% natural hot spring water that kept our bodies warm—truly excellent Onsen water! However, some parts of the bathtubs and floors had sharp textures due to mineral deposits from the Onsen water, so caution was needed (laughs). The large open-air baths offered three temperature options: cold-feeling lukewarm, very lukewarm, and very hot—but unfortunately none at just-right temperatures. Dinner by an irori hearth was delicious; however, it could get smoky so clothing care is advised. All staff members were warm and provided excellent hospitality throughout our stay!

The welcome sweets reflected thoughtful hospitality and were a delight. The breakfast venue offers a spectacular view overlooking the Imperial Palace. Although there were many international staff members, both they and the Japanese staff were cheerful and kind throughout our stay.

I’ve stayed at Sotetsu properties in various locations, but this was my first time in Kinshicho. The Hotel wasn’t too far from the station, and since it was a separate-type Room, it was comfortable and consistent with other locations. However, there were a couple of differences compared to other locations. They were minor, but the toilet wasn’t an automatic-flush type, and hot water was leaking from the shower in the bathroom, which was disappointing. As for the shower, I could fix it easily by reattaching the nozzle, but it was leaking enough that it should have been noticed during cleaning, so that was a bit disappointing.

Because I like the same group’s property in Kyoto, I chose this one as well. It was a comfortable stay that did not disappoint. What surprised and delighted me was that when I arrived around 12:30 to leave my luggage, they actually let me check in! I needed to sort my bags and change clothes, so their flexibility was truly helpful. Thank you very much. I’ll definitely stay here again next time!

The staff were also very kind.