전국 × 고객 서비스 평가가 높은 호텔·료칸 - 336페이지

Although it was a bit far from the station, being adjacent to AEON made it very convenient for shopping for necessities. The slot for the room key was on the headboard of the bed, so it took some effort to find it in the dark. The room had an air purifier and ample space for PC work, so I was mostly satisfied.

Because the bath is in the Room, you can enjoy the Onsen without worrying about time. The meals were also visually appealing and delicious. However, because the property is located along a road, traffic noise was noticeable, and the bed springs pressed against my body and were painful while sleeping—these are the reasons I rated it 4.

The parking space was a bit hard to find, but when I called in advance, the counter staff kindly prepared a map for me. There is space for about two cars behind the building. Since there are many one-way streets in the area, having the map was very helpful. The staff were all very friendly and accommodating. Even though we had small children with us, they treated us with kindness. As this Hotel has an Onsen, it was great to have a spacious bath where our kids could enjoy themselves instead of using the smaller bathroom in our Room. However, the curtain in the bathroom seemed to let water through from the shower, and when stepping out of the tub, we found that our bath mat towel was soaking wet. This happened not only to me but also to my family members, so I think there might be an issue with the curtain design. For meals, they served Osaka's specialty takoyaki (octopus balls), which allowed us to enjoy some local cuisine—a nice touch! While there were enough seats available overall, it was somewhat challenging for families like ours to secure seats together. The station and convenience stores are within walking distance, so we had no trouble during our stay. The staff were approachable and made casual conversation with us throughout our visit—it made for a very pleasant stay! I would love to stay here again if given another opportunity! Thank you so much for your hospitality during this time!

As we expected to arrive later than planned, we called in advance to discuss dinner arrangements. Despite the short notice, they kindly arranged an outdoor barbecue for us, which was a huge help. The barbecue was excellent—especially the thick-cut meat and sausages. There is also a dog run, and the Onsen Facility you drive to is spacious and very clean. The dining hall is also reached by car. The meals were Western-style like at a Hotel and were delicious. The grounds are wide, lush with greenery, and open, so we could relax at ease. Thank you very much for your hospitality.

We stayed here for our honeymoon, and the staff welcomed us with big smiles and congratulations, which made us smile too. Although it’s a small property, both the Room and the garden have a charming atmosphere, and we appreciated the service at the gazebo next to the Onsen. The food was delicious, and it was especially nice at breakfast to grill fish and nori ourselves. The rice was so good that we had seconds. Above all, the staff were warm and attentive, and we’d love to come back.

We visited last year and had an amazing, great-value summer with river play, BBQ, fireworks, and more—perfect for our family with young children—so we came back again this year. We made a mistake during the Reservation process, but the staff kindly helped us, and we were able to make more wonderful summer memories. With easy access from central Tokyo, it’s perfect for anyone who wants to enjoy glamping casually.

Amazing value for money! The Room was spacious and clean. I also loved the pillow selection service—I slept soundly! The bath had separate hours for men and women, so it felt a bit rushed, but it was spacious and even had an open-air bath with floating rose petals, which was wonderful. I really enjoyed the breakfast buffet as well!

It was a Japanese-style Room. It was larger than expected, which made us happy. We had a lot of luggage for the kids, so the spacious Room was very helpful. Everyone was very kind, and the service was polite and excellent. Breakfast was delicious as well. The staff spoke kindly to the kids there too, and they were delighted. Thank you very much.

We chose this Hotel because the cost was about 30,000 yen for two people with dinner and breakfast for one night. The Room was clean, and having a separate toilet and bathroom was a plus. The bathroom had a bathtub that could be filled, and there was also space outside the tub to wash—something we hadn’t seen in other Hotels. For dinner, we could choose from 10 menu options, and the buffet-style breakfast was also delicious. The staff were pleasant and helpful as well. We would like to stay again if we have the chance.

The staff were very accommodating, and we were able to relax and enjoy our stay. It was also great that Marine Messe Fukuoka was within walking distance. It would have been even better if there had been a drain cover in the bathtub (in case something is dropped).

I arrived a little early, and I truly appreciate how kindly all the staff treated me. Every dish was delicious and thoughtfully prepared. I would definitely like to stay here again when I visit the Amakusa area.

We stayed as a family. The front desk staff were kind and courteous, which made us feel at ease. For parking, we unloaded our luggage in the lot across from the Hotel and left the car key at the front desk. There are many izakaya nearby, so finding dinner wasn’t a problem, but it was so crowded that you may not get into popular places without a Reservation. If we have the chance, we would like to stay again.

We stayed again around the same time as last year. Our child absolutely loves this place, and we happened to be able to make a Reservation the day before, so we decided to go at the last minute—and it was amazing as always! Perhaps there had been a cancellation, because when we arrived at the front desk, we were told our Room had been upgraded, and we felt both sorry and truly grateful. During our stay, our child was able to play the whole time, and the adults also had a wonderful time. We will definitely stay again next year. (This year there were even more things to play with than last year, which made it even better.)

I stayed here for a friend’s birthday. The food was delicious, and the place was spacious and wonderful! Above all, the Onsen had a great variety, was clean, and helped me feel refreshed! However, it was a bit disappointing to find some hair in the Room and one of the lights wasn’t working. Other than that, I had a really great stay! Thank you very much! Next time I come back, I’d like to stay in a larger Room!

We stayed here for sightseeing in Osaka. As it is a new Hotel, it was very clean, well located, and conveniently close to the station. The Room was also well cleaned, and the staff were excellent. The price was reasonable, and we are considering making this our regular place to stay. We will use it again on our next trip to Osaka.

I had plans in Yokohama over the weekend, and since there was a chance the Shinkansen might be suspended due to the typhoon, I made an Accommodation Reservation here for the night before, just in case. However, just minutes before Shin-Yokohama, an earthquake occurred along the line and the Shinkansen service was suspended. An announcement said there was no estimate for resumption, and it truly didn’t seem like we would be moving anytime soon. Thinking I might not arrive at the Hotel until late at night or even early morning, I contacted you to explain the situation. You kindly told me to take care and that arriving at any time would be fine, which really put my mind at ease. When I finally arrived and checked in, your warm words—“You must be tired; please rest well”—were truly comforting. Unfortunately, because of the weather I couldn’t enjoy the view from the Room on the 31st floor that you had prepared for me, but I’ll look forward to it next time I visit Yokohama. Thank you very much for your courteous service.

I stayed in the old wing for a four-night motorcycle touring trip. The small Japanese-style Room (about 4.5 tatami mats) was more than enough for one person, and with a fan and the window open, it was comfortable even on hot summer nights. There was also a gas fan heater that I could use to dry wet rain gear, and the double-glazed windows made it feel like it would stay warm even in winter. The mattress had just the right firmness, and with the down comforter, I personally slept better than on the typical beds in many Hotel rooms. Free-to-use washing machines and dryers (detergent included) are available in the basement of the main building. Breakfast was delicious, and there was a morning newspaper in the dining room that I could take back to my Room—handy for reading and for drying wet shoes. Above all, since the Accommodation Fee is low, I highly recommend this place if you don’t mind having no private bath or toilet in your Room.

It was a very satisfying one-night stay. The buffet was great, and I was very satisfied with the reasonable rate for the Room. The view was nice, the building is large, and overall it was very good. However, I tried to pay the Hot Spring Tax for two Rooms as instructed (“Welcome drink available free of charge”), but after tapping the tag and hearing the beep, it immediately moved to the payment screen. I then tapped the second Room’s tag and heard another beep, so I paid by card and thought everything was fine—but later found out that the Hot Spring Tax for the second Room had not been completed. Not realizing this was somewhat disappointing. The Room reserved on Yahoo Travel suited me perfectly...

The Room was well stocked with amenities. The view was great. For dinner and breakfast, you can choose from a wide variety of options.

Following last year, we stayed again over the New Year holidays. With traditional New Year decorations and osechi at breakfast, we were able to enjoy the unique atmosphere of Kanazawa, and once again had a very satisfying stay. This year there was also snow on the ground, making the view of Kanazawa from our high-floor room even more memorable. We would love to stay again. Thank you very much for everything this time as well.