전국 × 고객 서비스 평가가 높은 호텔·료칸 - 328페이지

I’ve stayed at many well-known Accommodations, and this one stood out for its small, carefully selected team. The staff were efficient and treated us with genuine courtesy, which I truly appreciated. Summer flowers were blooming in front of the Room, and it was beautiful—really lovely. The bath was very comfortable, with the water temperature just right. I can’t get into overly hot baths, so that was perfect for me. Also, although I didn’t use it myself, there was a caregiving bath chair provided in the bath area. It felt like an Onsen Accommodation well suited for elderly guests as well. It’s also relatively close to central Tokyo, making it a place you’ll want to return to. On the way back from the Hotel, there was a local deli where we could buy very fresh vegetables and more—another nice bonus.

At first glance, I thought it was quite an old Hotel, but once I stayed there, everything I needed was provided and the room was thoroughly cleaned, which was very helpful. I was also satisfied with breakfast, and the front desk staff were very kind and assisted me with a constant smile, making my stay very pleasant. Thank you very much.

Because my wife is from Hamamatsu, we always stay at this Facility. It’s always an excellent value, very clean, and on this visit we were even upgraded, which made our trip to Hamamatsu wonderful. We look forward to staying with you again.

We used the Parent-and-Child Trip Plan and the 50+ & Weekday Plan. Our Room was a Japanese-modern suite with a Shigaraki-ware open-air bath (smoking allowed). Spacious and comfortable! The bed was great too! And with breakfast and dinner included, it was just over JPY 11,000 per person—such a good deal! I use e-cigarettes, but even though an ashtray was provided, the Room didn’t smell of smoke at all, so I felt bad and ended up smoking outside. There are ashtrays in several places within the Facility, which was helpful. There isn’t much around within walking distance, so we decided to enjoy our time at the Accommodation. The karaoke was busy, but we managed to get a one-hour slot (additional charge). The karaoke room is quite spacious. The baths do not allow tattoos. My daughter used the public bath while I used the tub in our Room. She said the public bath felt wonderful. The in-room bath was also very comfortable with a nice view. One thing to note: I couldn’t find a faucet for washing up by the bath—maybe there was one? Since there is a separate shower room, I washed there and then moved to the bath. The bathroom door has good soundproofing, so noise hardly reached the bedroom. I relaxed while playing music on my phone. One more thing... The bathroom is fully visible from the bedroom, so when my daughter wanted to use it, I went for a walk outside. A small screen or partition would be helpful. There were bathrobes, but only two small towels and no bath towels. I had brought my own and used that; if you hang it on a hanger it dries quickly. The tub is fairly large and deep—very comfortable. We often stay at Livemax when exploring around Izu, and this place also has great food. I like lively buffet atmospheres, so we enjoyed it here as well. All-you-can-eat salmon roe at both dinner and breakfast—this was amazing! Dinner items like meat and shrimp sashimi were great too, and breakfast breads and egg dishes were delicious. The shower head, hair dryer, and iron were all ReFa—my daughter was thrilled. They really are nice. From check-in to check-out, all staff provided excellent service. Service in the restaurant was also attentive, making our time very comfortable overall. Thanks to you all, my daughter and I had a wonderful trip. Thank you! *One small concern: When we entered the Room there were empty cans and some trash left in the bin. It seemed like something had been missed during cleaning—and I also wondered why someone would throw cans into that bin.

We stayed here for a family trip for the first time in a while. It was a wonderful Accommodation, just as friends had recommended if we were staying in Dogo. As many Reviews mention, the location is truly excellent. It’s close to Dogo Onsen Honkan, and it was an easy walk—enjoying shopping along the arcade—to Dogo Onsen Station and the Karakuri Clock. We had informed them in advance that we would use the parking lot, and upon arrival they kindly guided us there, which made it very easy to understand. Our Room was on the 7th floor with a great view over Dogo town; our son relaxed while looking out at the scenery the whole time. Thank you for arranging such a nice view. Both dinner and breakfast were buffet-style, and everything was delicious. A staff member in training quickly noticed and cleared empty plates, so even with four of us we could keep plenty of space on the table. We were especially happy to be able to try tai-meshi. The bath—praised by my family as well (“I’m glad you chose an Accommodation with an open-air bath!”)—was a comfortable size. The open-air bath felt wonderful with the night breeze; we could look up at the sky and unwind, which really eased our daily fatigue. In the morning there were fewer people as well, so we could soak slowly. The relaxation area prepared outside the bath (the water was delicious) also had chairs by the window with a panoramic view. It was great being able to enjoy both nighttime and morning views of Dogo. Before our stay I emailed some questions; they replied quickly and explained everything carefully, which helped us feel at ease. If I had one small suggestion, it would be that an exhaust fan in the toilet inside the guest Room would have been nice. Overall, everyone on staff was very pleasant and we were very satisfied. Our trip to Dogo Onsen became a wonderful memory thanks to choosing Chaharu. Thank you very much.

Conveniently located about a 3-minute walk from the station, I stayed for one night at a very reasonable price. I was able to use the parking lot, and there were also nearby parking options if you arrived early (they were full by evening). This time I wanted to eat at the nearby Matsuya (since there isn’t one near where I live), so I didn’t use the breakfast service. Overall, everything was clean, it wasn’t noisy, and I had a comfortable stay. However, the only disappointing point was that the entrance vestibule didn’t seem to be well cleaned. Since the entrance is the face of the Hotel, it’s a shame when cleaning isn’t thorough there.

Thank you very much for your always warm hospitality. We were able to enjoy both the dinner and breakfast buffet comfortably without feeling it was crowded. The food was, of course, delicious, and we ended up completely full. Next time, we would love to stay again when sightseeing around Mt. Fuji. Thank you in advance.

It’s a bit of a walk from the station, but I missed my train and ended up checking in later than planned; it was very helpful to know that check-in was available until midnight. There are large and medium public baths for both men and women, which helped me relax after the trip. The Room also had bright lighting that I like, making it very comfortable. The breakfast buffet offered a wide variety of options, and I enjoyed plenty of my favorite mentaiko (spicy cod roe).

I love the calm atmosphere of Tateshina Tokyu Hotel and have stayed here several times. Its setting in the forest, the dignified yet unpretentious interiors, and the quiet time you can spend here offer a charm that is hard to find at other hotels. This time was no different, and it reminded me again how much I like this hotel. Also, though it’s a small thing, I really like the toothbrushes in the guest rooms. They’re comfortable to use, and I can feel the hotel’s thoughtfulness even in these details. I hope you will continue with the current ones. On the other hand, precisely because I’ve been coming for many years, there are a few things that disappointed me. The biggest one is that Japanese dinner has been discontinued since this year. On a Multiple Night Stay, we used to enjoy being able to choose “Western tonight, Japanese tomorrow” within the hotel itself. Especially for us—who prefer not to drive once we arrive and instead relax in the forest or inside—the option was very important. French cuisine certainly has its appeal, but having Western meals both nights makes it feel like a slightly different hotel than before. I would be happy if Japanese dinner becomes an option again someday. I was also sorry to hear that the garden pool, long loved by guests, has ended operations starting this year. I understand it was due to aging facilities (Facility), but combined with the end of Japanese dinner options (Facility), it feels as though some of what made Tateshina Tokyu special is gradually disappearing. One more thing I would love to see enhanced is the in-house library collection (Facility). This is such a quiet Hotel where you can relax while looking out at the forest—perfect for reading. The current selection feels lacking not so much in quantity as in curation quality. If there were more books that you’d want to pick up specifically because you came to Tateshina—on Shinshu’s nature and culture, mountains, architecture, travel writing, literature—it would make time spent at this Hotel even richer. I’m not asking for new facilities or services one after another. Rather, I hope you will continue cherishing and preserving what makes this Hotel unique. These comments come from someone who truly likes this Hotel—and I hope to keep visiting for many years to come.

We stayed with three people for sightseeing in Kanazawa. It was our first time here, and we felt the location was ideal for visiting the main attractions. For an early start, Kanazawa Castle Park, Kenrokuen Garden, and Omicho Market are all within walking distance, and Oyama Shrine and museums are also close by. You can also easily reach classic spots such as Kazuemachi Chaya District and Higashi Chaya District. We used the affiliated parking lot next to the Hotel, but since you enter through narrow alleys and a shopping street, it may be a little hard to find. However, it’s reasonably priced until 10:00 a.m. the next morning, so we recommend using it. There are also plenty of restaurants nearby, as well as convenience stores and department stores, making it comfortable not only for sightseeing but for everyday needs too. It was a bit disappointing that we couldn’t use the large public bath (alternating hours for men and women) or enjoy the welcome drink due to timing. The breakfast venue was spacious with sofa seating, and we were able to relax and enjoy both Japanese- and Western-style buffet options. The amenities were well stocked, and we appreciated the free laundry facilities and manga lending service. When we visit Kanazawa again, we would definitely like to stay here again.

The most affordable Hotel in the area, yet the quality is excellent. The Room is spacious, the bed size is more than sufficient, and of course it is kept very clean. The large public bath is also spacious, clean, and more than adequate. The only downside is that the air conditioner seems old and can be a bit noisy.

It’s a bit far from the station, but Aeon is very close, so it’s very convenient if you go through Aeon. The Room was spacious and the air conditioning worked well. The Room also seemed to have been renovated, and the bathroom and toilet were clean, so I had a very comfortable stay. The morning meal had good Reviews, so I added it at the last minute, but it felt a little expensive. I used it after 9:00 and the banana cream was gone and wasn’t refilled afterward, which was disappointing. However, the bread and homemade yogurt were delicious. With Hotel rates rising recently, I was grateful to be able to stay at a reasonable price. I’d like to use it again next time.

I was very satisfied with this Onsen Accommodation surrounded by nature, and there was also a great souvenir shop.

After the Obon holidays, we stayed for a Multiple Night Stay of two nights starting on August 17. We found this Hotel at the last minute the day before and were really lucky to get a Reservation. We didn’t have high expectations, but both the Shirakaba Lake area and this Hotel were very lively with many guests. We had heard it was an older building, but it didn’t feel that way much. It was well maintained, our Room had no unpleasant odors, and the toilet had a washlet, which was great. The large public bath was quite spacious, and there was also an open-air bath (the water was a bit hot). Meals were buffet-style for both breakfast and dinner, so we could choose what we liked. Guests who enjoy alcohol were happy with the 90-minute all-you-can-drink option. The dining hall could accommodate many people and had a warm atmosphere. For summer vacation season, the price for two nights was reasonable and we were very satisfied and able to relax. We would like to stay again.

It was an absolutely wonderful stay. When I asked to leave my luggage before check-in, you kindly accommodated my request, which allowed me to go about my plans with peace of mind. The moment I stepped into the Hotel, I was enveloped in a refined yet glamorous fragrance that instantly made the experience feel special. All of the staff were impeccably presented, with polished manners and elegant language. Every interaction felt delightful and memorable. The Club Lounge presentations were all excellent. In particular, the Pasha coffee served at afternoon tea and the specially paired sweets were exceptional—I truly enjoyed a luxurious and uplifting time. I also stopped by the bar before bed, where the bartender created one original cocktail after another tailored to my preferences. It felt like being in a dream. In my room, I initially found the shower controls a bit difficult to use, but when I contacted you, a staff member came right away and explained everything clearly, which was very helpful. Above all, the bed was more comfortable than anything I have ever experienced, and I slept wonderfully. Thanks to you, it became an unforgettable trip. I would love to stay again. Thank you very much.

I stayed here for the first time because I had a concert. The Room was more spacious than I expected, and the bed was very comfortable, so I had a pleasant stay. There were no particular inconveniences. The front desk staff were foreigners, but their Japanese was excellent and they assisted me politely with a wonderful smile. It’s a Hotel that made me want to make another Reservation.

Conveniently located for exploring Tsukuba Science City. The building, designed by Arata Isozaki, exudes high quality, and both the Hotel staff and the restaurant staff for dinner were excellent. The Plan includes not only breakfast but also dinner, which was delicious and impressive for the price. The recommended "Kiri Tsukuba" was also delightful. Having lived in the Science City in the past, staying at this once-admired Hotel (formerly Tsukuba Daiichi Hotel) was nostalgic and convenient for climbing Mount Tsukuba. The former pool area in the annex could be repurposed for multipurpose use, such as basketball practice during the day. (Even if nighttime use is restricted due to noise concerns, it would be great if it could be used for basketball during certain hours in the daytime.)

I chose to stay here based on past Reviews. This Hotel offers a relaxing, soothing atmosphere with a clean interior, spacious layout, and a quiet, serene setting. Dinner was more than ample and made with fresh ingredients—especially the bonito sashimi and seared bonito, which were outstanding. The Room was clean and generously sized, and I was able to unwind comfortably for the night. A very satisfying Hotel overall.

It was such a shame I could only stay for one night, but I left with wonderful memories. I would definitely love to stay much longer next time. All of the staff were extremely kind and welcoming. Special thanks to Dan, who shared so many fun and interesting stories with us during meals. I’d love to visit again.

First stay for business. The large public bath is rotated by time slots, but it’s still spacious (about 5 washing stations and a tub for around 3 people), and having a Hotel where you can soak in a big bath is really helpful. No particular complaints about the Room. I don’t think there was a cup by the sink. Breakfast was average for a Business Hotel. There were rules posted for the welcome drink, but I had it several times (sorry). As mentioned in a Review, there’s parking about a 5-minute walk away for 400 yen per 24 hours; after checkout, I left my luggage in the car and took my time walking to visit Asama Shrine. Recommended Hotel.