전국 × 고객 서비스 평가가 높은 호텔·료칸 - 325페이지

I booked a 3-night stay for the ayu fishing tournament with No Meals Included, but thank you for accommodating my request to add meals for two days. The variety of baths helped me relax and recover from fatigue. Personally, I would be happy if there were a coin laundry available. I’ll do my best so I can come again next year. I’m very satisfied.

Thank you very much for giving us such a wonderful time. Ahead of my daughter’s overseas trip, we stayed here before her departure. This was our second stay, and once again we were able to spend a very comfortable time. As my birthday was coming up, when we entered the Room there was an adorable towel cake and a gift of sweets prepared for us. I was truly moved by the unexpected, heartwarming surprise. Taking photos with my daughter around the towel cake also became one of the lovely memories of this trip. Through your thoughtful, understated kindness, we could really feel your warm hospitality toward us as guests, and it made us very happy. Once again we had a pleasant stay, and it reaffirmed that choosing this Hotel was the right decision. I sincerely appreciate the attentive care shown by all the staff. We would love to stay again.

The sound of the ocean waves is very soothing at this Hotel. The sea-facing Room offers an amazing view. There are four dog runs—indoor, rooftop, pool area, and next to the parking lot—allowing small dogs to play together a lot, which was very satisfying. The dinner kaiseki cuisine was incredibly delicious. Enjoying drinks and relaxing while our beloved dogs had their meals made for a truly happy time. This is definitely a place we would like to visit again. Thank you!

The Room was spacious and very convenient to use. The breakfast and the large public bath were excellent. Thank you.

I stayed here for a fan trip, and I felt safe thanks to the women-only area and the key-access system that prevents the door from opening without tapping your key. I was also happy that there was a private, lockable shower room. This was my first stay, but I’d definitely like to stay again.

I was finally able to visit “Ura-Kusatsu Tou,” a place I’d been curious about for a long time. Located in the Ura-Kusatsu area, just a short distance from the bustle of Yubatake, the moment you step inside you’ll find a beautifully curated space where traditional craftsmanship and modern design come together. Every corner of the Accommodation is picture-perfect. From interiors accented with traditional crafts to warm, inviting lighting, you can feel the attention to detail throughout. It was an Accommodation with a calm atmosphere—perfect for an adults-only getaway. Relax from the core with “Jizo Gensen” The greatest highlight here is, of course, the Onsen fed by “Jizo Gensen.” Among Kusatsu’s many hot spring sources, “Jizo-no-Yu” is said to be rare due to its low output. Its gentle feel on the skin and subtle milky hue were wonderfully soothing, and I could truly relax from deep within. Not only in the large public bath but throughout the building, there are thoughtful touches that create a sense of gentle “sway,” making it feel as if everyday fatigue simply melts away. Dinner and breakfast were served in a serene dining space. Every dish was beautifully presented and delicious enough to make you happy with each bite. Breakfast also felt luxurious: colorful small plates lined up alongside freshly cooked rice. An Accommodation where you can fully enjoy both the Onsen and the cuisine—I left completely satisfied in both heart and stomach. The Room was spotless and comfortable—functional yet designed with a calming Japanese aesthetic. The staff maintained just the right level of attentiveness; thanks to their courteous service, my stay was pleasant from start to finish. It had been some time since my last visit to Kusatsu Onsen, but this trip helped me rediscover its charm all over again. This wonderful Accommodation lets you experience both the excellence of Jizo Gensen and modern comfort at once—somewhere I would love to return again.

We were talking with friends about wanting to see the Atami fireworks, and that’s how we found Atami Terrace. We’d often seen it on Instagram, so although it was a bit pricey for us, we decided to make the Reservation since it was a special occasion—and we were absolutely thrilled! Nothing blocked the view: an amazing collaboration of the sea, illuminations, and fireworks right in front of us. The powerful sound that you could feel in your stomach was truly moving. The service was just as impressive as the fireworks. The buffet meals—both dinner and breakfast—offered great variety, and unlike many Hotels like this, there was hardly any waiting in line. For my friend who has trouble walking and uses a cane, there was a cart that could carry a tray while moving around, and she seemed happy to be able to choose as much as she wanted. We were also surprised by the all-you-can-drink beer. We also enjoyed plenty inside the Hotel—late-night soba noodles, plus tea and sweets in the lounge. And with the beach right in front of you, I think it would be perfect for swimming too. It’s beautiful overall, and the Room is compact but well organized—we felt relaxed throughout our stay. We’ve already made another Reservation for the November fireworks festival. We’re really looking forward to it.

We stayed for 3 days and 2 nights. The allergy accommodations were excellent, and although we may have caused you extra trouble, we truly appreciated your attentive care. We would love to stay again.

I stayed alone and had a comfortable time. Thank you very much.

We stayed for one night and two days as a family of four. The building does show its age, but it was kept clean. Dinner was incredibly lavish—more than we could finish. The dashi the Hotel highlighted was truly delicious, a comforting taste that helped us unwind while traveling. In the lounge, there were alcoholic drinks, juice, light snacks, and plenty of manga as well; my husband relaxed there after the kids fell asleep. We received heartfelt hospitality—the proprietress came to greet us in person, and an international staff member kindly served our fussy daughter with a smile.

This is a wonderful Accommodation filled with various nostalgic items that evoke the Showa era. The meals are delicious, but younger guests may find the portions a bit small. I didn’t use the in-Room bath, but it is said to be an Onsen. The open-air bath and the large public bath are separated, but both are clean hinoki baths. Amenities are minimal, but it wasn’t a problem. It’s a great Accommodation that makes you want to come back.

Last week, I stayed at this Ryokan with a friend and had a wonderful night. The Onsen is excellent, and our Room was equipped with Onsen water and a wooden bathtub, which made for a very relaxing experience. I also truly appreciated how quickly the staff called me when I left something behind, allowing me to retrieve it safely. Please note that the bus service in front of the Ryokan stops running at 3:00 PM.

Given the price, I didn’t expect much, but it was wonderful. The location is near Kintetsu Nara Station and very convenient for convenience stores, restaurants, and sightseeing (with a nearby bus stop). The bed and Room were spacious and more than sufficient. Whenever we needed help, pressing the staff button brought prompt, efficient, and friendly assistance. Breakfast had a carefully selected variety of items and was enough for us. Considering the location, this quality at this price is simply excellent. I will stay here again when I visit Nara. Thank you very much.

The view from our Room (lakeside) was stunning—the lake glowing in the morning sun against the green lawn was as beautiful as a painting. The staff’s warm hospitality and thoughtful care made our reunion with friends after a long time a wonderful memory. It was also a trip to celebrate my friend’s birthday, and the French dinner was delicious. We’re glad we chose this Hotel. Thank you!

I was very satisfied with my stay. The staff at the reception and dining area were very helpful, the bath was spacious and clean, and the meals were delicious. Also, Hana-chan, the Accommodation’s character, appears in various places and is both soothing and informative with helpful comments, which made me feel that a lot of thought has gone into the details. I would love to stay here again.

With many restaurants within walking distance, you won’t have trouble finding dinner after check-in. The large public bath also includes an outdoor tub shaped like a pot. Perhaps because Tanabata was approaching, tanzaku wish strips were on display, giving the entrance a seasonal feel. I felt comfortable staying here.

I stayed for 3 days and 2 nights. It’s less than a 5-minute walk from Asakusa Station (both the Toei Line and the Ginza Line), and it’s incredibly convenient with Kaminarimon, Senso-ji Temple, other sightseeing spots, and plenty of restaurants all nearby. The only slight disappointment was that the only convenience store close by was Seven-Eleven. The staff were exceptionally kind and provided pleasant service throughout my stay. The housekeeping team also greeted me cheerfully, and I truly felt glad I chose this Accommodation.

Located near Yugawara’s Manyo Park, the Hotel is a comfortable size and it was enjoyable to walk around inside. Dinner was a course meal served at the table, and the staff were efficient, allowing us to relax. It was great to enjoy both the open-air bath for Hotel guests and the one for general visitors. The front desk staff were also very courteous.

My husband stayed here with a last-minute same-day Reservation just before midnight. The price was surprisingly good, so we wondered what it would be like, but it was very clean and comfortable. It also had a washlet (often not available at this price range), which he really appreciated. We would love to stay again if we have the chance.

We stayed in a Japanese-Western style room for three people. The exterior and shared areas were very clean, but there were a few disappointing points. First, there was no ceiling light in the Western-style room. Perhaps because it is a bedroom, but two of the three guests were elderly this time. A bed is not used only for sleeping. Since it can be difficult to stand up from sitting on tatami, we wanted to sit on the bed to chat or watch TV if there was no sofa, but it felt too dim. Another point—also from the perspective of elderly guests—was that the steamed rice seemed hard. The location right in front of the Kuma River was excellent, and the staff were wonderful, so overall we would say we were mostly satisfied. Thank you for your hospitality.