전국 × 고객 서비스 평가가 높은 호텔·료칸 - 310페이지

This was my first time staying in Omoromachi in Naha. Since I was traveling with a group, I couldn’t book my usual Hotel and ended up staying at Daiwa Roynet Hotel Naha Omoromachi, but the staff (everyone) were even more welcoming and friendly than at my usual Hotel, with great smiles and service. I visit Naha about 10 times a year, so this is a Hotel I’d like to stay at from now on. Thank you again, and I look forward to staying with you next time.

I stayed here after arriving in Naha on the last flight and before taking an early-morning flight to the island the next day. Highlights - About a 10-minute taxi ride from the airport - We booked a triple Room for three adults, and it was very spacious - The toilet and bathroom are separate - Best of all, it’s very affordable

I stayed at Sotetsu Fresa Inn Kanda-Otemachi, but there is also Sotetsu Fresa Inn Kanda about a 10-minute walk away, and I mistakenly went to the wrong one when taking a taxi. I would like you to avoid using such confusingly similar names.

This trip was planned as a motorcycle touring trip with an overnight stay. When I arrived at the Accommodation, the front desk staff kindly guided my motorcycle to a covered area and even provided an umbrella, which I really appreciated. The bath wasn’t large, but it was more than satisfactory. Above all, I can highly recommend the meals. Dinner was very satisfying, like a course meal—from meat and sashimi to pudding for dessert. And breakfast? It also offered a variety of delicious items such as grilled fish, and just like dinner I went back for seconds of rice. I’d like to stay here again when visiting the Fukushima area. From the Room I could see Lake Inawashiro; it was quiet around there and I slept very well.

I stayed for a 3-night Multiple Night Stay to attend a live show. Since there was no daily cleaning for multiple-night stays, I could relax and enjoy my time without worry. The towel-only replacement system was more than enough. It’s great to have an efficient, no-waste approach! Breakfast included Hokkaido local specialties, and the menu changed little by little each day, so I never got bored. The evening “shime parfait” was cute and delicious as well. The front desk and staff were all very pleasant. The location was also great—easy to find and close, just straight ahead after exiting the station. There was a nearby Seicomart with Hokkaido local items, which was fun to check out too! I’d love to stay here again!

The sauna is spacious, and the cold plunge bath is also large. Depending on the number of guests, when I used it on a weekday business trip there were hardly any other guests—sometimes none at all, sometimes 1–2. In the large public bath, there are cold water, toner, lotion, and cotton swabs. High-end massage chairs are available to use for free, which is great.

Conveniently located near Tokyo Station and with easy access to Shinjuku, the location was ideal. It was also within walking distance from the nearest station, and there were many great restaurants around the station. The table was a little sticky, but the Room felt relatively new and clean. Outside was a quiet residential area, so it was peaceful at night and easy to sleep. The air conditioning worked well with no issues. There was a ring-toss event for children, and the staff were very helpful—our kids enjoyed it too. We would like to stay here again.

It was just a short walk from the station, and although reasonably priced, it had everything we needed. There was a supermarket right across the street, so even without meals included, we had no trouble. The Accommodation was very kind, including storing our luggage before check-in and after check-out.

The variety and taste of the dishes were highly satisfying. The beach was right in front, and the children were thrilled. We would love to stay again next year!

I have stayed here many times. I usually choose an ocean-side Room with a bed, but this time I tried a tatami Room. The tatami Room has shoji screens on the windows but no blinds, so it was bright outside at night and I couldn’t sleep well. That was the only drawback.

I have stayed at this Accommodation many times—before, during, and after COVID. Breakfast, the welcome drink, and other services have been thoughtfully adjusted over time, and I have always been very satisfied. However, on this visit there were issues with the facilities. The first Room I was shown had a toilet where water kept running continuously, and the noise was very bothersome. I asked the front desk to change Rooms; the next Room had a broken refrigerator. They kindly moved me again, but that Room had very loud mechanical noise as well. At that point I was too tired to request another change and stayed in that Room. I would like to continue staying here about once or twice a year. Even if some facilities are getting older, I believe that frequent repairs and replacements will resolve these inconveniences and restore the comfortable environment you used to provide. Thank you for your attention to this matter.

Since we had a Child Sharing Existing Bedding, the parking lot was far away and it was difficult. We also had to make the sheets on the bunk bed ourselves, so checking in late at night and doing that was tough, and I didn’t have the energy to go to the large public bath (lol). However, we were very satisfied with breakfast and the early-morning bath in the large public bath. It completely washed away our fatigue from the night before. Next time, since we will have a Child Sharing Existing Bedding again, I would like to request parking closer to the Hotel. Thank you for your kind support.

Thank you for accommodating my food allergies—it was a great help. All the staff were always smiling and kind; thank you for your wonderful hospitality. The lukewarm Onsen was so relaxing, and I could soak for a long time. There are other Ryokan with cats, but the exceptional comfort here—so soothing it made me lose track of time—was truly special. For future guests: you may find a cat relaxing in the garden. Please drive in slowly when entering by car (ΦωΦ)

I stayed here to visit Ghibli Park! The interior was so clean you wouldn’t believe it’s a container, and even though I checked in late at night, the air conditioning was already running, so I had a very comfortable stay. I’d love to stay here again. Thank you very much.

I stayed here with the Zao Snow Monsters package in Shiroishi-Zao. The hot spring was excellent and very refreshing. The meals were very generous, and I ended up leaving a lot. I would like an option with smaller portions.

Everything was perfect. Thank you very much. I will use your service again.

We stayed for a relatively long visit of 4 nights and 5 days with our family and two Chihuahuas. The Room was clean, and we had a comfortable stay. Since we were staying for an extended period, we cooked quite often. It was great that the kitchen appliances were well equipped, but it was disappointing that there weren’t many dishes. It was also very convenient to be able to walk to Tsuruya in about 15 minutes. If I had to ask for one more thing, having rental bicycles at Hafumo would likely make it easier to get around and expand our range. When we visit Karuizawa again, we would love to stay here again.

The staff were all very pleasant. Everyone was friendly, with smiles and a perfect sense of distance. The Facility is not new but clean. The public bath was also very clean. I especially liked the shampoo and conditioner in the public bath, which left my hair feeling silky smooth. Breakfast had more variety than expected and was delicious. We chose a Room with Airweave bedding, and my family member with back pain found it very effective and was delighted. It felt a bit expensive, but we were glad we chose it. However, one major disappointment was the water area in the Room. The edge of the sink drain hole had mold all over it. I cleaned it before use, and it came off easily—so please ensure this is cleaned beforehand next time! Also, near the sink area, there seemed to be failed caulking or cracks that looked like they could harbor insects—it gave me goosebumps just looking at them! My family also found this unbearable; it's not just my opinion. It was so unsettling that I covered it with tissue paper to get through our stay. If this issue persists during our next visit, we wouldn't be able to stay again—it’s that disturbing of an issue for us! This is such a great Hotel otherwise; please fix these caulking issues as soon as possible for future guests' comfort! Thank you so much in advance!

I stayed for a Multiple Night Stay of 2 nights. While more places now won’t provide housekeeping unless you request it, I really appreciated that they cleaned the room while I was out even after 2:00 PM. Having the toilet and bath separated also made my Multiple Night Stay feel much more relaxing. The amenities were Sekkisei, and the breakfast was delicious. Because the Hotel is located near several expressways, I noticed some outside noise at night. Overall, it was a Hotel with a high level of satisfaction.

I stayed in an assigned Queen Room. The Room was compact, but the high ceiling made it feel open and not cramped. The bed was queen-size, and both the mattress and especially the pillows were very comfortable, so I slept soundly. There was no bathtub, but there were three shower settings with strong water pressure, and everything felt clean—more than enough for a one-night stay. I made a Reservation during a sale thinking it would be just for sleeping, but overall the property felt new and very clean, and I was extremely satisfied with the value for the price.