전국 × 고객 서비스 평가가 높은 호텔·료칸 - 296페이지

This was my first time staying here. The staff were very kind. They carefully guided me to the parking area and assisted me politely when I parked and checked in. The Room size was just right, but the shower curtain was a bit narrow, so I had to find the best position while showering. The Room walls seemed thin, and I could hear the neighbor sneezing. It surprised me a little at night and early in the morning. It was close to where I wanted to go, so I’m satisfied.

We arrived a little early, but relaxed in the lobby while enjoying shaved ice. That kind thoughtfulness made us very happy. This is an old but truly lovely Hotel, quietly nestled in the mountains of Atami. The soft, high-quality Onsen is outstanding. The building does show its age, and there is also an area where the owner lives, but that is more than made up for by the wonderful Onsen and meals. Fresh sashimi. Delicious fresh salmon roe. Steak and sukiyaki, and a great variety of desserts, fruit, and ice cream—everything was very satisfying. The amenities are plentiful as well—both in the Room and at the large public bath: DHC face & hand soap, gel lotion, cleansing oil, body & hand milk, milky gel, and hair milk, plus KOSE shampoo, conditioner, and body soap— an excellent selection. There is also a pool that can be used year-round, which is great for children. It really felt like what you would expect from Livemax. Considering how travel costs have risen in recent years, this resort offers excellent value for money. Many of the staff are from overseas, but they are well trained so we felt at ease and very comfortable throughout our stay. Whenever we want good hot springs water or delicious sashimi again, we will come back to stay here. I would highly recommend this very comfortable Hotel to many people. Thank you very much for your hospitality. We look forward to staying with you again.

This was my second stay. Last time I traveled solo and used a twin room as single occupancy, but this time I stayed with my partner (my wife) for 3 nights and 4 days. I booked a twin Western-style room for the first two nights, and a Japanese-Western style room for the third night because the twin was unavailable. However, thanks to the Hotel’s kindness, we were upgraded to a very spacious Japanese-Western style room for all three nights. Thank you very much. The main purpose of this trip was the Sapporo Snow Festival for the first time in six years. With hotel prices in central Sapporo rising sharply recently, we chose this Hotel again because we had a great experience before. When comparing rates, this Hotel with breakfast and dinner can sometimes be cheaper than central-area hotels with breakfast only (depending on when you make your Reservation). This time we rented a car from the airport, but if you are not used to driving on snowy roads, taking the bus is honestly recommended. Also, at this Hotel, if the schedule works out, using the free Shuttle Service bus is an excellent value. We used the Shuttle Service one-way from the Hotel to Sapporo Station on our second day (they were running five large buses). After enjoying the Snow Festival, we returned to the Hotel by taking Jotetsu Bus “Kappa Liner,” using its last service (departing 17:00 from in front of the station). On day three, we relaxed by visiting nearby Hoheikyo Onsen for a day trip bath and their famous curry, and took an easy stroll around town in the snowy hot-spring area. As for the Hotel itself, you can enjoy various baths at both an underground Onsen area and an observation bath & open-air bath on the top floor. That said—perhaps because there isn’t enough source water volume for baths of that size—the “Onsen feel” is slightly mild. Meals were buffet-style for both breakfast and dinner. Given that it was peak season at such a huge Resort Hotel, it gets extremely crowded in a massive dining venue, so it’s better to avoid peak times. The buffet selection may not match top-tier luxury resort standards, but it was satisfying—for example, breakfast included seafood bowls where you can add as much salmon roe as you like. If you’re visiting Sapporo for sightseeing, staying in central Sapporo is convenient; however, this Hotel offers great value with breakfast and dinner included plus Onsen access—and even free Shuttle Service buses from near Sapporo Station—so I may well return for a third stay. One extra note: the new wing has three glass elevators, and two regular elevators on the inner side of the building opposite them. The glass elevators have great views, but in midwinter (around -10°C), they are very cold inside, so we ended up using the inner ones most of the time.

Herbal medicinal teas before and after meals are also a nice touch. At dinner, you can drink as much as you like of your preferred beverages, including alcohol, and every dish was truly delicious. Although we stayed on a weekday, they kindly served us the weekend-only sashimi as well, which we enjoyed with fresh wasabi! The baths were crowded, so we couldn’t relax as much as we’d hoped, but overall we were satisfied. However, it was disappointing that the futon in the Japanese-style room was quite thin.

I stayed at your Accommodation in Kinosaki before, and this time I stayed in Shirahama. The Room was spacious, and the children were very happy. At dinner, a staff member kindly offered to take a family photo for us, and I truly appreciated the thoughtful gesture. I would love to visit again if I have the opportunity.

We stayed here for the Toba fireworks cruise. It was very convenient, with the Irago ferry terminal nearby. The Onsen had an ocean view and was very relaxing. My husband uses a wheelchair, but he was able to use the large public bath as well, and he said he would like to stay here again.

This was my first time staying with Itoen Hotels. The Accommodation at Yunishikawa Onsen was very clean and pleasant. The buffet dishes were also replenished promptly, and I am truly grateful to all the staff. I would definitely like to stay again.

We stayed in the Yunagi Room this time! The Room was beautiful and spotless, with a great sense of cleanliness. It also had a private bath, and the view was amazing! Meals were served in a private dining room, featuring sea bream, abalone, spiny lobster, and Matsusaka beef—far too luxurious for me—and we enjoyed a delicious and wonderful time. The hospitality from the experienced attendant during meals was truly outstanding. The front desk staff were also flexible and made our stay very comfortable. Thank you very much.

In a quiet location, the Room’s Onsen is also free-flowing, and bathing while feeling close to nature is wonderfully refreshing. Because it was the Obon season, there were no vacancies in the Room we wanted, and both the large public bath and the post-bath lounge area were crowded, which was a bit tiring. However, for a popular Accommodation at this price point, that’s understandable. Overall, we were very satisfied considering the cost. The front desk staff and the service during meals were excellent. The relaxation staff at the spa provided highly skilled treatments that felt great.

We stayed here on our first trip to Tottori as a family of five. We were surprised at how reasonably priced it was, including the Room, bath, and meals. Everything exceeded our expectations. They also offer yukata rentals for your stay, and our children were happy to choose their favorite patterns.

A facility combining a bathing complex with Accommodation. Stay in a Room with an open-air Onsen bath and sauna, facing the mountains rather than the road. The bath water is silky and lotion-like, with a perfect temperature that pairs wonderfully with the sauna. The washing area is spacious, and the Room is long and narrow. The large public bath also offers plenty to enjoy: a pot bath, open-air Onsen bath, a reclining bath with about 1 cm of water depth, a carbonated bath, a groundwater (?) bath, an indoor electric bath, and a sauna—ideal for Onsen lovers. Conveniently located about a 3-minute walk from the station.

The Annex staff have a wonderful, welcoming atmosphere. In particular, the foreign staff member who assisted us at check-in was polite and warm, which we really appreciated. Thank you very much. We stayed as a couple in a triple room; it was quiet, spacious, and comfortable. The amenities were also well stocked. The location is convenient, and we would like to stay again. Next time, we’d like to try the breakfast as well.

The Room was clean. The bathroom and toilet facilities were new, and the toilet was a Neorest. The large public bath for men only has an authentic sauna, with automatic löyly and self-service löyly available. The sauna can accommodate up to 15 people, so it feels very spacious. There was also a warm Onsen bath, a cold plunge pool, and plenty of chairs for relaxing afterward. Although you still can’t search for it as “sauna available” on Yahoo! Travel, I found it on the “Sauna Ikitai” app.

It was a tatami Room, so I was able to relax very much!!

I stayed here because I was curious about it as a Hotel under Polaris HD. The Room felt smaller than I expected, but the furnishings and amenities were excellent, and I had a comfortable stay. The view from the Room is of a residential area, so it is not particularly impressive, but the building itself is clean and well maintained. Breakfast featured a wide selection of carefully prepared dishes with good nutritional balance, and everything was very delicious. It is a bit far from the station, so access was the only drawback, but overall I think it offers great value for money.

Everything was very good, except that there was no explanation about the amenities at the front desk, so I only realized in my Room that there was no soap, which was a bit inconvenient. All of the breakfast bread was delicious! There is a convenience store inside the Hotel, which is very convenient.

I have been staying here during my summer trips home since the year before last. The Room is spacious and the amenities are more than sufficient, and above all, the breakfast is excellent. There is a wide variety of dishes, all of them delicious, so my children were very satisfied as well. Having a coin laundry nearby was also very helpful. I would definitely like to stay here again if I have the opportunity.

Nothing was lacking. It was clean, the breakfast was delicious, and it was comfortable—close to both the station and Fisherman’s Wharf.

The Hotel is located in a very quiet area away from the city, and it was wonderful with the ocean right in front of it and beautiful ocean views. For breakfast and dinner, you can enjoy either a buffet or BBQ. Lunch is available for a short time, but there are light meals as well, so you can comfortably spend the whole day relaxing at the Hotel. Perhaps because of that, there were overwhelmingly many families. With the pool right in front of you, being able to enjoy both the pool and the sea at the same time feels safe and nice. That said, it may not be ideal for those who want to spend their time in complete quiet. It was also great that there is a large public bath. It’s not very big, but it was really helpful this time. The most disappointing thing was that I noticed quite a bit of mold in the Room bathroom. If not for that, it would have been excellent. Cleanliness around water areas stands out especially, so improving this would make it an even better Hotel. One more thing: I couldn’t use the outlet near the bed, so I borrowed an extension cord from the front desk. Other than that, the staff were wonderful—everyone throughout the building was very pleasant—and it made our stay a fun trip. The food was delicious. The buffet offered a very large amount of food, so I think it would be great to also have an option with smaller portions at a slightly lower price for lighter eaters. Thank you very much.

It was a stylish, modern Hotel with no unnecessary frills. It’s within walking distance of Oura Cathedral and Glover Garden, and although I expected it to be up on a hill, it was actually in a regular location. The entrance is a café, so I wondered, “Is this really the Hotel?”—but as you go further in, there’s a small check-in counter. On the right side of the entrance there are lockers, and they were able to store even fairly large luggage before check-in, which let us head out sightseeing hands-free. When we first entered the Room, there was a slight smell that bothered me; I thought it would have been nicer with a light, refreshing scent like citrus. After a while, though, I stopped noticing it. Inside the Room was great: our whole family loved it—an elegant sofa, a large TV, beds that were just the right size, and BAKUNE pajamas as sleepwear. There was enough space for everyone to relax together; after coming back from dinner we took our time enjoying dessert. The bath was also excellent—a jacuzzi in a comfortable space with a pleasant breeze coming in. My wife especially appreciated having both a washing machine and two toilets. One thing to note is that there aren’t many places nearby for dinner—you’ll need to go a bit farther out for meals. The price was on the higher side for the season, but overall we were very satisfied with our stay.