전국 × 고객 서비스 평가가 높은 호텔·료칸 - 289페이지

The Room was spacious, beautiful, and spotless, and there were three open-air baths. The meals were buffet-style with a wide variety of options. The lounge was excellent!

Used for an overnight stay after traveling abroad. The Onsen is very relaxing, and the meals are exceptionally delicious. The staff are wonderful as well, and it has become our go-to Accommodation after every trip.

This is the Hotel I always stay at when traveling solo. I go fishing, enjoy the open-air bath, and the stay includes two meals. You can also use the Onsen until 10:00 a.m., and checkout is a relaxed 11:00 a.m. This time I stayed for around JPY 7,000. An excellent value Hotel.

The Room is compact, but it is sufficient for a solo stay. At check-in, a female staff member came over right away and explained everything. Another female staff member also answered my questions politely. Both of them provided excellent service. As expected from APA Hotel. I also like APA Hotel’s high bed. I did not use the Onsen, so I rated it 1.

Located near the downtown area, convenient, and the Room was clean and reasonably priced! I’d like to stay again.

What I liked - Close to the station - Paper cups provided - Mineral water included (one bottle per night of stay) - If you are an APA member, checkout is at 11:00 (can be extended by 1 hour for 1,000 yen) - Amenities were sufficient (toothbrush, hairbrush, cotton swabs, cotton pads, etc.) - Ice available on the first floor Points for improvement (if I had to say) - I would like a bit more powdered tea.

The Onsen was a comfortable size and felt wonderful. The bamboo bath was especially relaxing. Since there is an Onsen for guests, we were able to enjoy it at a leisurely pace. The meals were buffet-style, and everything was delicious, with a menu that both adults and children could enjoy. If the observatory had been available, we could have enjoyed Kurokawa’s night sky even more. We knew it was out of order, but since there was a poster displayed, our child got excited and ended up disappointed.

It was truly just a short walk from Shin-Osaka Station’s East Exit. There is also a large public bath, which is great when traveling with friends since you don’t have to wait your turn. However, it does get crowded at night. The changing area isn’t very spacious either, so if you can go earlier, make the bath a priority!

I live not too far from Karuizawa. A friend from Tokyo really wanted to spend some quiet, relaxing time in Karuizawa, so we stayed there together. It feels like an Accommodation that combines the best of both a Hotel and a rental villa. The staff may feel politely hands-off at times, but if you ask, they respond with genuine care. Shuttle Service from Karuizawa Station is also available, so if you need it, it’s best to inquire and Reserve in advance. Although it’s close to Kyu-Karuizawa Ginza, you can step just a little way off the main road and escape the crowds. I also saw guests staying solo who spent their time reading throughout their stay. Rather than coming for a typical Hotel experience, you’ll appreciate this place most if you stay here to enjoy your own time. At check-in, we received lounge vouchers worth 1,000 yen per person. We had planned to have dinner at a restaurant outside and didn’t find anything we wanted at the shop. When I asked at the front desk, they suggested having homemade ginger ale in our Room after dinner. You order it at the front desk and bring it back yourself, but it was a great suggestion. If I have friends who want to stay in Karuizawa again, this is a Hotel I would recommend.

The breakfast buffet was a big hit with my family! The bath was also wonderful. On our way home, I realized at Gamagori Station that I had left my wallet on a sofa on the first-floor lobby of the Hotel, and I panicked and called. A kind guest turned it in to the front desk, and a staff member even brought it to the station. I’m truly sorry for the trouble, but your kindness saved our trip. We will definitely stay again next time. Thank you very much.

Luxurious atmosphere, delicious meals, and outstanding staff! In the evening, I enjoyed drinks with my wife and had a wonderful time.

We stayed as a couple. The open-air bath was outstanding—easily the best among all the Onsen Accommodations we’ve stayed at. The water quality was excellent, and we were able to fully enjoy Manza Onsen’s signature milky, cloudy waters to our heart’s content. It was our first time trying a mixed-gender open-air bath, but we decided to go in together “since we were here and wanted to make a memory.” We were a little nervous at first, but it turned into a truly fun experience and an unforgettable memory for us as a couple. When I asked a staff member who was cleaning the washing area by the open-air bath, they responded very politely, and I really appreciated the kind service. The meals were more than satisfying, and the Room was spacious and comfortable—there wasn’t anything to complain about. Before staying, I thought, “At this price point, it’ll probably be about what you’d expect,” but after actually staying here, it far exceeded our expectations. It honestly felt like twice the value for money—we’re extremely satisfied. Next time, we’d love to visit in another season and enjoy these wonderful hot springs again.

I stayed at Laforet Hakone Gora Yunosumika Aya Wing. Both the Room and the Onsen were wonderful, and I enjoyed bathing many times. The meals were also very delicious. However, since you need to move from the annex to the main building for dining, I think it would be better to have a covered walkway so guests don’t get wet in the rain. Overall, I received satisfying service. The system of purchasing amenities may be good for the environment, but considering the price, I think they should be provided in the Room.

The views are outstanding. The Onsen is spacious and includes an open-air bath; the spring water is a bit hot, so you can enjoy both. Meals are buffet-style, and the steak, soba noodles, and soft-serve ice cream were especially delicious. The Room is simple, and the bathroom area feels like a typical Business Hotel unit bath. I wanted a draft beer after the bath, but there was no such Facility in the lobby, so I bought canned beer from a vending machine. Satisfaction changes greatly depending on whether you can see the Northern Alps. I’d rate the facilities and Room as 3/5, but considering the price—about ¥30,000 on weekdays for two people with two meals—I’d give it 4/5 overall. With the Onsen and Northern Alps view, I was very satisfied. Choose a Room with a view on the 3rd floor or higher.

A Plan with check-out until 1 PM at the same price was very helpful! I will consider using this again.

First, the Onsen water quality was excellent. I wasn’t expecting much since the purpose of my trip wasn’t the Onsen, but my long-standing shoulder stiffness improved. The next morning’s breakfast was said to be homemade. They kindly told me, “Please eat plenty,” and I felt the warmth of the staff.

I stayed here to attend a live concert from Niigata. The entire property, including the Room, was kept very clean, and I had a comfortable stay. The free breakfast was better than expected and very good. If I have a chance to visit Aomori again, I’d like to stay here again!

I’m glad I was able to sleep peacefully.

This time, I stayed on the 60-minute Aroma Massage Plan, and it was wonderful! Surrounded by a soothing fragrance and treated with such attentive care, I could truly feel the therapist’s professional skill—my mind and body gradually became lighter and lighter. It was a blissful moment where all my everyday fatigue seemed to melt away at once. The service throughout the Hotel was also excellent. In the lounge, you can enjoy a relaxed, luxurious time with a drink in hand in a refined and calming space. One of my highlights—the meals—was outstanding as well. With every bite, you could taste the quality of the ingredients, and everything looked beautiful too. In every way, the hospitality exceeded my expectations, making this an exceptional Hotel stay that I would absolutely love to return to again.

The staff were efficient and pleasant in their service. Although there was a wait due to the busy season (the Onsen bath has a capacity of 4 people), I was very satisfied with the experience, including access to the Onsen at this price, a complimentary welcome drink, and ice pops after bathing. I will definitely use this service again.