전국 × 고객 서비스 평가가 높은 호텔·료칸 - 279페이지

It was worth more than the price. We relaxed as a couple in the Onsen and were very satisfied with the delicious meals. Even my big-eating husband left completely full. The Facility is old, but the garden is beautiful, and we saw a family feeding the koi. The women’s bath is small, so we would be happy if you could rotate it between men and women.

They were extremely kind. The next day, I tried to book a sightseeing taxi, but none were available and I was in trouble. A member of the Hotel staff kindly showed me around for half a day. Thank you so much. It may be rude to say this, but I was surprised to find such a wonderful Hotel in Oki.

I used to stay at Mercure quite often overseas, but since I travel less these days, this was my first stay in a while. The location is very convenient—just a short walk from Shimbashi Station and Uchisaiwaicho Subway Station. I believe it was originally an office building, later converted into an annex of a neighboring Hotel, and then rebranded as Mercure. Since the property is scheduled to close soon for renovations, I was grateful to be able to stay at a very reasonable rate. Perhaps because of the location and the brand, most guests were international, and many of the front desk staff were as well (they assisted me in flawless Japanese). With an interior design inspired by a “theater,” the whole place feels even more international. The Room design was also quite bold. There is a couch-like platform near the window where you can lie down and watch trains passing by (Shinkansen, Tokaido Line, Keihin-Tohoku Line, etc.). However, getting up onto it takes some effort, and opinions may differ on how practical it really is. Aside from the décor and these design choices, it felt like a slightly upscale Business Hotel. I’m looking forward to seeing what concept it will adopt after the renovation.

We booked this Accommodation for our elderly parents, with the condition that it had an in-room Onsen. Meals were served at table seating, with handrails throughout, and they even lent us floor chairs and a cane for use indoors. The meals also felt well suited for seniors to enjoy. It was truly a senior-friendly Accommodation, which was a great help.

I’d been curious about this place ever since reading the manga “Ohitorisama Hotel,” and I stayed here for one night before my trip to Naoshima. The entire Hotel was very stylish, and the view from my Room terrace—overlooking the velodrome and the sea—was wonderful. There were no races that day, but it looked like I could catch a glimpse of athletes practicing during the daytime. The large public bath and sauna were also spotless, and the loungewear was so comfortable—I really liked it. I regret not buying it a little (lol). Breakfast had a great variety and was delicious. There were lots of fun options you don’t usually see at typical Hotel buffets, such as marinated sea bream rice bowls, Tenshinhan (crab omelet over rice), clam chowder, and French toast, and I ended up eating too much. All of the staff were cheerful and kind. I was planning to take a taxi to Uno Port in the morning, but they kindly drove me there on their free shuttle bus, which was a huge help. Because of my schedule I couldn’t stay long enough and wish I’d had more time to enjoy everything, but I was very satisfied with this wonderful Hotel!

This was my first time staying here. I often come to Osaka on business trips. I looked for accommodation near Namba, as close to the station as possible, with breakfast included. The clear directions from the station to the hotel were very helpful. The breakfast was proper and delicious, not like something from a budget chain hotel. I will make this my regular accommodation for Osaka business trips.

As a wheelchair user, I was able to visit with peace of mind thanks to the prompt communication regarding parking and other inquiries from the time of Reservation. I chose a plan with breakfast and dinner included, and I especially enjoyed the conversation with the female staff during dinner. The chef's dishes and the patissier's desserts were very satisfying. If I may suggest an improvement, in the room for three people, setting up a sofa bed made it difficult to use the closet and safety box. While I appreciated that it was prepared in advance, this could be improved. Overall, the location was convenient with moderate traffic in the area and nearby convenience stores, making it friendly for us who traveled by car from out of town. Several international staff members were working as well, but all staff left a kind impression on me. I will definitely use this place again when visiting Osaka!

I stayed here while looking for Accommodation near the Shinjuku area during my trip to Tokyo, and I had a comfortable stay.

I have stayed here several times. Because the hot spring water is drawn from three different sources, the atmosphere changes between the evening bath and the morning bath. Both the front desk and restaurant staff are extremely helpful, which makes me feel very comfortable and at ease. I would definitely stay here again if I have the chance.

I always stay here and appreciate it. Overall I’m satisfied, but I’d be happy if a few things could be improved: - I’d like a mirror and a chair in the Room. Some Rooms have them and some don’t, but I’d like them in every Room. - Please replace the shower curtain with one that can be properly closed. - The front desk area is always hot. It’s hot whether I visit in winter or summer. On the positive side, I really appreciate that the Room slippers are now disposable! Please keep providing disposable slippers from now on as well!

I’m a repeat guest. The location is great, and it’s excellent value to get a solid breakfast at this price. The Room is also comfortable and easy to spend time in.

This was my first time staying here. It’s about a 2-minute walk from Hommachi Station (is Exit 17 the closest?). I chose it because it’s close to the station, a new Hotel, and affordable. There’s also a Lawson on the first floor, which was very reassuring. I couldn’t find a body towel for use in the bath among the amenities, which was a bit inconvenient (maybe it was there and I just missed it). Pajamas were also placed together in front of the elevator. The Room TV could stream YouTube and Netflix, which made my stay very comfortable. It was more comfortable than the price suggests! I’d like to stay again.

The autumn leaves were very beautiful from the room. There were many tourists from overseas, but there were no issues, and it was a great experience to chat in the open-air bath. The staff seemed to include those proficient in languages, showing their efforts as an accommodation. The variety of uniquely designed baths was enjoyable. The food was also delicious. However, the reservation method for private baths may need some consideration.

Although I have stayed here several times, it felt like there were fewer breakfast menu options than before. It seems that the selection varies by Route Inn location.

I stayed for two nights during my first visit to Yamagata. The location is not too far from the station, and while the room is old, it was clean and well-maintained. The ability to separate the two rooms made it very comfortable as I didn’t have to worry about noise or snoring from others. The Onsen is small but sufficient, with a monitor showing how crowded it is. However, I did notice that the air conditioner in the changing room was quite dusty, which was concerning. The breakfast had just the right portions and was delicious—I especially enjoyed having imoni (a local dish). I would definitely stay here again when visiting Yamagata!

I’m a repeat guest. The staff are always kind and attentive, and I’m impressed by the heartfelt hospitality each person provides. Once again, I had a comfortable stay from start to finish, and this is a Hotel where I always want to stay whenever I visit the area. The building has been renovated and feels very clean, with thorough housekeeping not only in the guest rooms but throughout the entire property. The location is convenient, and having access to the large public bath allowed me to relax and recover from work fatigue. Dinner was delicious again, and since the menu was different from my previous stay, it felt fresh and enjoyable. It offers great value for money, with such a satisfying selection that there’s no need to go out for food or drinks. Highly recommended especially for those who want to take it easy at the Hotel. I was particularly touched by the thoughtful attention shown by one of the female staff members during dinner. This warm service is one of this Hotel’s greatest strengths. I would definitely like to stay here again whenever I visit this area—an Accommodation I’d love to make my regular choice and highly recommend.

The bath was amazing! My skin felt so smooth afterward. I didn’t use it this time, but I heard the bath in the Room is also an Onsen. Being able to choose a yukata pattern was a lovely touch for women. All of the staff were kind and thoughtful in so many ways. They recommended Genbei River as a place to explore on the second day, and I ended up playing in the river for the first time in decades (lol). The nature there was incredibly refreshing. The meals were delicious, with more than enough food to finish. We made wonderful summer vacation memories. Thank you very much.

With extra time in our itinerary for an Eastern Hokkaido trip, we looked for an Accommodation at the last minute and made a Reservation just before arrival after being told there were vacancies. We had planned to have dinner at a nearby restaurant, but there weren’t many within walking distance, so we stopped by a supermarket a few minutes away by car before check-in, bought food, and ate in the Room. The next morning, we used the free breakfast. The Annex Building 2 we were shown to was new. While the Room wasn’t very large, the side table and foldable baggage rack were extremely useful. The utilities were spotless, and best of all, having a separate bathroom with a washing area was wonderful. (If I had to ask for one thing, it would be nice if there were a bath bucket set.) Breakfast the next day was free and could also be taken back to your Room. You choose between two types of side-dish boxes (with slightly different contents) and pack as much rice as you like; there was also salad (available until it runs out), miso soup, powdered soups, furikake seasoning packets, instant coffee, and tea & black tea bags—an impressive selection that felt almost too good for something free. The parking area was spacious as well—excellent value for money! A Hotel I’d happily recommend and would like to use again if I have the chance.

As always, we truly appreciated your support, such as providing a bath chair for my elderly mother and assisting with the checkout time. This time, we changed to a Room type with a balcony for the first time in a while at Prince, and my mother was very satisfied—the Room was clean and spacious. Thank you very much.

I think this is a very good Hotel with excellent value for money. If I had to mention one drawback, it would be that it can feel crowded and a bit hard to get around because there are so many guests—proof of how popular this Accommodation is. Thank you very much for your hospitality during my stay. I would love to stay again if I have the opportunity.