전국 × 고객 서비스 평가가 높은 호텔·료칸 - 260페이지

Although I was told it was a bit far from Otaru Station with some elevation changes, it was an easy walk. I enjoyed strolling around the town of Otaru along the way. Breakfast was excellent and very delicious. The Room was also spacious, and I could truly relax. All the staff were very kind, and I had a wonderful stay. Thank you very much. I would love to stay here again when I visit Otaru.

We stayed here for our first trip to show appreciation to my parents. Hoping my mother with rheumatoid arthritis could enjoy the Onsen, we chose a Room with a private bath. The food was excellent—especially the broth, which was outstanding, and I ended up drinking all of it with every dish. All of the staff were courteous, and even the cleaning staff stopped to greet us. My mother was very happy as well. We would like to stay here regularly. Thank you very much.

It was very quiet and I slept well. The Room was easy to use and comfortable. It was very cold outside, but the Room heating could be turned up comfortably—great!

I stayed for one night on a business trip. They upgraded my Room, and I was able to spend my time comfortably. I was also impressed by how politely the foreign front desk staff assisted guests. I will stay here again when I travel to Tokyo for business. Thank you very much.

The parking lot was spacious and convenient. The Room was clean and functional! The only slight dissatisfaction was the lack of a nearby convenience store, but while exploring, I found a yakiniku restaurant and enjoyed a delicious dinner. I appreciated the staff's thoughtful gestures, such as the handmade map.

The Facility honestly feels a bit retro. There’s only one elevator, you leave an old-style key at the front desk, the air conditioning is centralized with simple H/L buttons, and the shower uses a mixer tap with no temperature setting… but everything was kept quite clean. The staff at the front desk and restaurant were pleasant. For breakfast you can choose Japanese or Western; I chose Japanese, and you can get refills of rice, miso soup, natto, and drinks. The Saikyo-style grilled salmon was especially delicious. With Hotel prices rising these days, I really appreciated being able to stay at a reasonable rate with breakfast included despite being close to Hakata Station and Gion Station.

It was very quiet and relaxing as it is a bit away from the station. The bathroom and toilet were extremely clean and bright, which alone made it worthwhile! The breakfast was delicious, and the front desk staff provided excellent service at this wonderful accommodation. If I visit Fukui again, I will definitely make a reservation at this hotel.

This riverside Accommodation was truly wonderful. Meals weren’t the typical one-set Ryokan style; there were several choices available. The portions were just right—not too much—so I could sleep well at night, and I also felt thoughtful attention to detail throughout. I was especially grateful that, unlike many places, there was no noise from children during meals, so I could enjoy everything quietly and at a relaxed pace. Dining while enjoying the cool breeze and scenery through the riverside windows became an unforgettable time. For bathing, I used a private bath. Because I have surgical scars, I was most grateful that they prepared a private bath where I could bathe with peace of mind. The free-flowing natural spring water was beautifully pure and felt cleansing even to the soul. The Room had double-pane windows for soundproofing and insulation, showing how carefully it had been renovated. Since I’m not used to sitting on tatami floors in daily life, having a bed and table made the Room very comfortable, and I appreciated that consideration. Also, as someone with strong cleanliness preferences, I really appreciated the small but thoughtful touch of providing unopened individually wrapped pocket tissues instead of a partly used box of tissues often found in Ryokan. The meals were also pleasing for someone like me who pays attention to additives; in particular, they had a nostalgic flavor that reminded me of my grandmother’s cooking—she was especially good at German cuisine. The juice served was freshly squeezed as well, and it was clear that each dish had been prepared with great care. I was genuinely happy to find an Accommodation like this in Japan. Both the proprietress and her husband were very friendly and interacted with me at just the right distance—even though I’m shy—so my stay felt truly comfortable. If I have another chance to visit Gero Onsen, I would love to book a Multiple Night Stay—starting the morning with German beer and then enjoying lunch as well. Thank you very much for such a pleasant stay.

It was very clean, and everything we needed was provided. The safari-themed concept room had the kids thrilled, and we had a wonderful time. Check-in and check-out could be done on our own smartphone or tablet, so everything was smooth and made for a stress-free stay.

They kindly accommodated our last-minute changes to the Accommodation booking and provided attentive support, including the Shuttle Service, which made us feel truly cared for. My mother, who has stayed at many Hotels, was especially pleased—she said the Room was spotless, bright, spacious, and very comfortable, and that she would like to stay again. We also felt the hot spring water quality was better than at other Accommodations. Since it was available from early morning until late at night, we were able to bathe four times. We were also very happy that plenty of towels were provided. Due to our misunderstanding, we asked to confirm the charges, but everything was explained clearly and politely, which reassured us—thank you very much. One small request: when staying with multiple people, having only one Room key was a bit inconvenient. Next time, we would like to book a Plan that includes meals.

This was not my first time staying at APA, but during check-in, I was told it was a Plan requiring registration, so I had to provide personal information, which took some time. Although I booked for one person, they upgraded me to a twin Room, which was spacious. APA Rooms usually feel quite compact, but this one felt roomy. The bathroom was also relatively large. There is a supermarket nearby, making it convenient. Even late at night, the surrounding area is well-lit and safe.

This was my second stay, and the staff kindly assisted with my request for wheelchair access and provided clear guidance on parking. The view from our Room on the 8th floor was enjoyable, and breakfast was delicious—the French toast was carefully prepared. I would like to stay again.

This was my second stay since 2018. As always, every dish at dinner was delicious, and I was very satisfied. The hospitality was also wonderful, and I truly appreciated the advice for visiting Matsumoto Castle the next day. Thanks to your guidance, we were able to sightsee smoothly without feeling the heat too much. If I have the opportunity again, I would love to stay with you in a different season. Thank you very much!

While Tokyo was experiencing relentless extreme heat every day, we thoroughly enjoyed the coolness of the highlands. Early in the morning, we could see Mt. Fuji from our Room. Perhaps because it is under the Tokyu Harvest brand, many guests were on the older side, and maybe by chance there were no inbound tour groups, so it was quiet and relaxing overall in both the restaurant and the baths. The front desk staff were also very friendly and pleasant, which we really appreciated. The Facility itself may not be new, but it has been renovated and felt clean, so there were no issues at all. Although it is located at an altitude of 700 m and takes a bit of time to reach from lower areas, we would definitely like to visit again.

I first stayed here in January 2026, and this was my second visit. This time I returned in the season of fresh greenery, and along the several dozen meters from the accommodation building to the separate Onsen building, white citrus blossoms were in full bloom. I was able to enjoy their sweet fragrance while soaking in the Onsen. It’s wonderful that each season brings new discoveries. The meals were consistently high quality, and I was satisfied with both the taste and portion size.

It was my first stay in a while, and I had a great time thanks to the friendly staff.

Used for sightseeing in Osaka. Located about a 4-minute walk from Nankai Namba Station. Close to Takashimaya, Namba Walk, and Midosuji Namba area with excellent access. Approximately 30 minutes to the Expo venue. There is a Lawson convenience store right in front of the hotel. Many restaurants are located within the shopping street nearby. Although there were many international visitors, the accommodation was quiet during my stay. I had a comfortable stay. Thank you!

The room was small, making it difficult to spread out luggage, but everything else was great. It was clean, and coffee, drinks, and water were provided. The Onsen was also very relaxing.

This is my third stay, and it feels reassuring in a good way. The meals are great, there’s a convenience store nearby, and the staff are pleasant—I’m very satisfied. I rated the large public bath as 3 only because I didn’t use it. Also, this is just personal preference, but I would prefer a slightly higher and firmer pillow, so I rated that as 4.

I was surprised when an alarm went off at 6:00 a.m. even though I hadn’t set one. Other than that, everything was good. It seems the large public bath had been out of order until recently, but it’s now available as usual. There was also a morning bath option.