전국 × 고객 서비스 평가가 높은 호텔·료칸 - 258페이지

I always appreciate APA Hotel. No matter which location I stay at, the consistent quality gives me peace of mind.

It’s a very convenient location, close to Kobe Station and within walking distance of Mosaic and other attractions. I have stayed here every year since it was Crown Palace. In the past, the in-room facilities felt a bit outdated, and I was especially concerned about the plumbing. This time, with the change in management, the facilities have been renewed and I was able to stay comfortably. I usually choose a Plan that includes breakfast, but this time I also had dinner once at the on-site restaurant. Since it has only been about six months since the management change, they seemed short-staffed, and the service felt somewhat lacking. We had dinner as a group of 10, but they said they couldn’t prepare course menus for everyone, so we ordered à la carte instead. The food was very delicious. Breakfast on both mornings was a buffet at the same restaurant, but I felt the selection was slightly limited. The omelet made by the chef was excellent. I would like to stay again next time as well, so I hope to see further improvements going forward.

The staff were very welcoming upon arrival at the Hotel, which made me feel comfortable and at ease. The Room was clean, and I slept soundly until morning. Breakfast could be chosen from three restaurants, making this trip truly wonderful.

After descending from the mountains on the second night of my two-night stay in Shima Onsen—somewhere I had long wanted to visit—I stayed at this Accommodation. It is located in a quiet area, and the beautiful views of the Shima River from both the Room and the baths, along with the excellent spring quality and comfortable temperatures, made me very satisfied. The three large public baths were each enjoyable. The proprietress’s picture-story show and talk, which she has continued for 33 years, were skillful, fun, soothing, and highly recommended. The staff were also polite and very pleasant, providing attentive hospitality throughout. This is one Accommodation I would like to stay at again.

This stay was outstanding again. In Takamatsu, I wouldn’t choose anywhere else. The hospitality, cleanliness, and security were all excellent. As always, I had a very comfortable stay and was completely satisfied.

We stayed as a family to celebrate my husband’s birthday and our wedding anniversary. From the moment we checked in, we were amazed by the spacious, wonderful Room you prepared for us. When we checked out, we learned that it had been upgraded free of charge, which truly moved us even more. At dinner, you even prepared a fruit platter to celebrate my husband’s birthday and our anniversary—thank you so much. Our whole family was touched by your warm thoughtfulness. The Onsen also offered a great variety, and we enjoyed bathing many times. Most memorable of all was the dinner buffet. Not only was every dish delicious, but each time limited-quantity items were announced one after another, we found ourselves excitedly wondering what would come next as we enjoyed our meal. Thanks to the Room, the Onsen, the meals, and above all the warm hospitality of your staff, this trip became an unforgettable memory for our entire family. After returning home, my husband and children told me, “Thanks to you, Mom, it was such a wonderful trip. Let’s do it again.” That made this trip especially joyful for me as well. I sincerely appreciate all of your kindness and consideration. We look forward to visiting again as a family someday. Thank you very much.

This was our first stay. With the ocean right in front of us and a pool to enjoy, it became an unforgettable memory. The kids especially loved the night pool. The next morning we had an early breakfast and headed out first thing; there were many different shops and we had a great time. After that, we tried On the Sea and enjoyed the beach and pool until lunchtime. We accidentally left something behind, but it was found the next day and mailed to us. We are truly grateful for your kind and attentive support right up to the very end. It was a wonderful family trip. Thank you so much! We would love to stay again.

I’ve stayed at many Accommodations where I thought, “This looks different from the photos on the official website…,” so I tried not to expect too much, but I was completely satisfied with everything. The Room was spacious and clean, and the in-room toilet had been renovated—large and comfortable. The footbath was also very relaxing. Both breakfast and dinner were buffet-style and delicious. The staff were all very pleasant as well. By chance, there was a summer festival nearby on the day we stayed, so we enjoyed Bon dancing, food stalls, games, and even a small fireworks display. I would love to stay again. Thank you very much.

I stayed here for work in Omiya because it was a hassle to go back home. It’s in a great location, less than a 5-minute walk from Omiya Station. The Hotel feels a bit old, but it was perfectly adequate and I didn’t find anything inconvenient. It was kept very clean. Check-in and check-out were quick and smooth. Breakfast wasn’t crowded, so I could relax and enjoy it. This is a Hotel I’d like to use again when I’m on business in the Saitama area.

It was located in a wonderfully nature-rich setting. The meals were also very delicious. The private open-air bath in the detached annex was a truly special, escape-from-the-everyday experience. I’d love to visit again.

The great location, the view from the Room, the comfort of the premium lounge, the cleanliness of the Room, and the delicious breakfast were all as expected or better, and I was very satisfied. I would like to stay here again on my next trip to Sapporo.

The service was attentive, and it was a great Hotel. Above all, the breakfast was excellent. One issue: the Room hair dryer was a small model, and it became very hot quickly when used, which felt unsafe. The inside of the hair dryer was also full of dust, so that was the only disappointing point.

I stayed for two nights, and the Room had a warm, calm atmosphere rather than a typical business-hotel feel, making it very comfortable. The bed and bathroom were spacious, yet the Room didn’t feel cramped at all. Having a separate toilet was also a great touch and very convenient. It’s close to the station with excellent access, and there’s a convenience store nearby. Check-in and check-out were smooth as well. There are several well-known cafes in the area, along with plenty of restaurants.

The Accommodation was very clean, and I had a comfortable, stress-free stay. It would be even better if disposable indoor slippers were provided. Since the Accommodation accepts group stays such as high school baseball teams, you may need to adjust meal times accordingly.

We stayed here for a family trip. Both the service and the meals were excellent. We’re already talking about coming back. The only downside was that the open-air bath had no shade, so in the midsummer sun we were worried about getting sunburned. Other than that, I’d say it was perfect. We’d love to stay again on our next family trip.

I asked if you could store our luggage on the night we weren’t staying because of a concert, and you kindly agreed—it was a huge help. Every staff member was calm and attentive, and we were able to relax completely. My son loved it too!

This price was a great deal with next-day passport included. The Room was spacious and nice, but it was a bit disappointing to find hair in the washbasin.

I stayed in a Twin Room. The room was spacious, clean, and comfortable. It was convenient to check the crowd status of the large public bath and breakfast venue on the room's TV. The breakfast buffet offered a variety of Japanese, Western, and Chinese dishes, which were plentiful and satisfying. Since I expect to visit Fukui frequently for business trips in the future, I would like to stay here again.

We stayed two nights in a twin Room. We came for Miyazaki food, so we thought we could skip breakfast, but the onigiri were far better than expected (sorry!). The fillings were different each day, very generous, and about the volume of two convenience-store onigiri. The miso soup was also delicious. It was great that they can pack the onigiri to go as well. Since our goal was a gourmet trip around the downtown area, it was just a short walk away. The airport bus stop is also right by the Hotel, so the location was extremely convenient. We were also happy with the extension fee of 1 hour / 1,000 yen. There is only a shower, but the water pressure was strong and there were no issues. The sink area and toilet are separate, which actually made it very practical for two people. The toilet is spacious too, without that cramped feeling typical of business hotels—better than expected. The vanity is wide enough to place makeup items and such. If choosing between a combined bath/toilet unit and this setup, this is definitely better. It may depend on the Room, but ours had a window and high ceilings. We will stay here again next time! Notes: No mini freezer compartment in the refrigerator. No electric kettle. Plenty of outlets. Mini table with chairs. Full-length mirror. It felt larger than the listed square meters. Space for suitcases; storage under the bed. Early check-in not allowed—about 10 minutes early at most. Airport bus stop nearby; one-meter taxi ride from Miyazaki Station; 3–5 minutes’ walk to downtown dining/entertainment areas.

We stayed in a private cottage with an exclusive dog run! The cottage was very clean, quiet, and extremely comfortable.\nDinner was catered in the Room, but there were no drink services, so we went to a convenience store in the evening to buy some. We strongly felt it was necessary to bring our own items in advance.\nThe reception was far from the Room, and the guidance felt a bit rough, so we rated it 4 stars. However, we were very satisfied with the Room and found the hinoki bath soothing. We will stay again!