전국 × 고객 서비스 평가가 높은 호텔·료칸 - 244페이지

This was our fifth stay. The service from the international staff during meals was excellent. Their Japanese was very good, and they spoke clearly, which made it easy for us seniors to understand. The portion sizes were just right, and the dashi broth was outstanding. We will be back again.

Outstanding hospitality—this is a wonderful Hotel! When my elderly father choked on a piece of steak at the restaurant, the staff rushed over immediately and supported me as I helped him, and thankfully he was fine. To the staff member who ran to us in that critical moment, I would like to express my heartfelt gratitude once again. And the food is incredibly delicious! Each dish is rich in flavor and makes the most of the ingredients. Even my father, who had choked, finished all of his remaining meat, and our whole family enjoyed the desserts as well—everyone agreed they were delicious. I often hesitate to travel with my elderly parents who require nursing care certification, but we were able to stay together in one Room for four people, and this Hotel made me want to bring my parents again. We will visit again when we have the chance. Thank you very much.

It was a wonderful Accommodation. We were very satisfied with both the bath and the meals, and the staff were very kind. We had a relaxing stay. The Room was spacious, and we were able to unwind comfortably.

The bath, the Room, and the meals were all excellent. The bath has a great view and is spacious, so you can relax and take your time. The catfish at the breakfast buffet was especially delicious, so I ended up eating a lot. All of the staff were very kind. (Thank you so much for sending my lost item back to me!) I will definitely stay here again!

From the moment we arrived, the subtle scent of incense in the air and the front desk staff’s beaming smiles left a lasting impression. The Room was spacious and spotless, and soaking in the in-room bath with orchid flowers floating on the water while listening to the sound of the waves was pure bliss. The meal began with exquisite sashimi, and we enjoyed being able to savor a variety of dishes little by little. Since we had mentioned that this trip was to celebrate my husband’s retirement, you kindly provided everything—dishes, dessert, and even a commemorative photo on a photo plate—as complimentary services, which truly moved us as a couple. The post-dinner event was also fun, making it a relaxing yet exciting and memorable one-night, two-day stay. Thank you so much to all of your staff.

We stayed for 2 nights and 3 days. Overall, it was comfortable. The bath on the 7th floor had a fairly lukewarm tub, which was great because soaking in it after the hotter tub let us enjoy a longer time without overheating. On the other hand, the bath on the 1st floor has only four washing stations. While there are multiple tubs, most are so small that they barely fit one or two people, so I wouldn’t really recommend it unless you visit on a quiet day or specifically want to try several small baths. Meals (both breakfast and dinner) changed between the first and second night, so even with a Multiple Night Stay we didn’t get bored. You can enjoy many different dishes in small portions, and there’s also a special, creative feel to them. Everything was tasty, but not so impressive that it’s worth setting your expectations too high. The fish dishes were average; the meat dishes were very good. It was also nice that you can order Fukushima sake and other drinks for an additional fee. All staff were warm and welcoming. The Room was clean and spacious, and the bed was comfortable. We could see nature through large windows, and the amenities/Facility were well equipped: a large desk with a sturdy chair, a powerful hair dryer, a full-length mirror (stand mirror), tea and coffee, etc. However, it was disappointing that the desk drawer hit the chair armrests making it hard to pull up close to the desk, and that the light on the stand mirror had dead batteries. Since we stayed during Obon season there were many families with children, so it may not suit those looking for a quiet adults-only atmosphere. Also, since it said “no cleaning unless requested” for Multiple Night Stay guests we didn’t ask for anything—but staff still entered our Room to replace amenities without warning us first. This part of their guidance is unclear. There are hardly any shops nearby such as convenience stores, so it’s not ideal if you plan to sightsee only in the immediate area. It seems better suited either for going out toward the station area or for relaxing at this Accommodation. We didn’t use it ourselves, but they also appear to offer a free Shuttle Service bus to another affiliated Onsen.

By chance, there was no one at the front desk at either check-in or check-out, but the process is automated so it wasn’t a problem. The complimentary coffee was also delicious. The microwave is a very basic model, but it seems to work well. The shower water pressure is a little on the weak side, though this may come down to personal preference.

We stayed here for a marriage proposal. When I contacted the staff in advance about arranging a surprise, they kindly accommodated my request, allowing me to create the ideal proposal. We booked a Plan that included access to the Gold Lounge, and every meal was absolutely delicious. Thoughtful touches were evident throughout our stay, making it the most luxurious and memorable experience of my life.

I can only stay about once a year, but I’m always able to relax and enjoy a peaceful, unhurried time in the calm atmosphere. This time, since it was a weekday stay, I unfortunately couldn’t have my favorite Japanese breakfast, but thanks to the staff’s hospitality and the tranquil room, it was a laid-back trip where I could unwind with a close friend.

I stayed for two nights. Overall it was good, but I was disappointed that the in-room slippers were so thin they tore easily (though I was given a new pair). Also, I was on the 8th floor, and it was inconvenient to go down to the 4th floor first and then take a different elevator up to the 18th floor to use the bath. The view was great and overall it was good. Thank you.

Both the Room and the large public bath were clean, and I had a comfortable stay. I especially liked that the toothbrush felt high-quality. Thank you very much.

We stayed with our 13-month-old baby. Thanks to the warm smiles and kind support from all the staff, we had a very comfortable stay. We were able to borrow a stroller for use inside the Hotel, and we could also use a baby chair at the restaurant. They even prepared baby food for us, which was a huge help. We were also able to use a bib—thank you so much. We’d love to come again! It’s a Hotel where families can feel very at ease when traveling with children, and we were extremely satisfied!

The food was high quality, and the service was excellent. The bath was very relaxing, and the Room was clean. Since we stayed on a weekday, it wasn’t very crowded. We would like to stay again.

I stayed for three nights. It was my first time staying here, and the staff were wonderful, and the Room was very clean. I would definitely like to stay again. Thank you for your hospitality—please keep up the great work! Thank you very much.

The Room was clean, and the staff were kind, making our stay very comfortable. Thank you!

My monthly staycation is usually at a Hotel in my local Minato Mirai area, but this time I went a bit farther to Hotel Indigo Gora. I drove there alone, and the winding mountain roads in Hakone were a little tiring. I arrived before check-in and planned to relax at the footbath, but as soon as I parked in the outdoor lot in front of the Hotel, a staff member came right away and helped with my luggage. The welcome drink and Umaibo snack were a nice touch, and being able to check in comfortably while seated is one of those pleasures you expect from a Hotel of this class. When I entered my Room with the staff’s guidance, I couldn’t help saying, “Beautiful!” out loud. It’s a compact Hotel with around 100 rooms, but the Japanese-modern design—combining a raised tatami area with beds—was truly charming. I usually prefer modern Hotels, but this stay reminded me how calming and appealing Japanese-modern style can be. For dinner, I ordered à la carte at the on-site restaurant. The shrimp, scallops, and abalone in the bouillabaisse were surprisingly tender; the burrata was rich and paired perfectly with tomato and basil. The white wine went down easily. Since I don’t eat much, I also appreciated having à la carte options instead of only set courses. The bath in my Room was spacious, and I was able to fully enjoy the Onsen at leisure. The breakfast buffet also impressed me in both variety and quality—especially the green beans dressed with sesame sauce, which tasted far better than anything I could make at home. Even as someone who eats lightly (and can be picky), it was more than satisfying. The hospitality from everyone on staff was excellent, and the entire property was beautiful and comfortable. It was a wonderful Hotel that made me want to return again.

I stayed here for the first time because of its great location near Morioka Station. It would be even more convenient if there were a large public bath and a light breakfast, but I guess it can’t be helped. The Hotel’s parking area is quite narrow.

This was my first stay, and because it was close to the subway station and located in a business district, it was quiet at night and I felt safe. There was also a convenience store nearby, which was very convenient. I made Reservations for two Rooms, and I appreciated that you arranged them directly across from each other. For breakfast, there were Nagoya specialties such as miso kushi-katsu and kishimen noodles, so I could enjoy local cuisine. I would like to stay here again when I visit Nagoya.

My grandchild happily joined in activities like catching sweetfish and baking bread. We also enjoyed the pool to the fullest. The Onsen was great too.

At the end of the Obon holidays, our family suddenly decided to get together, so we made a Reservation in a hurry. Despite it being Obon, the price was unbelievably low, so honestly we didn’t expect much—but both the meals and the Onsen exceeded our expectations. Dinner and breakfast were buffet-style with a wide variety of dishes, all delicious. The Onsen water quality was excellent, and my skin stayed pleasantly moisturized for a long time. It was truly a wonderful Hotel that offered far more than its price. Thank you very much.