전국 × 고객 서비스 평가가 높은 호텔·료칸 - 227페이지

This is the best Hotel our family has been using for three generations! We live nearby, but we still choose to stay here. Even though it was a busy season, I was truly impressed that you kindly accommodated our same-day requests to set up a baby guard and arrange a birthday surprise. Every time, the meals are delicious, the Facility and Onsen are spotless and well maintained, and the cleaning is thorough. The staff are always wonderful as well—everything is perfect every visit! It’s a Hotel that makes me want to work hard so we can come back again. We’ll be back!

Although it was extremely hot, we were blessed with good weather and were able to relax. Driving from Kyoto via the national highway felt far (since we have a kei car and can get pressured on the expressway). The first time, we stayed at Nisshokan. This time, due to renovations, we stayed at Nagisakan—it was spacious and we could take our time. I had knee surgery in February and worked hard through painful rehabilitation, so being able to finally enjoy the Onsen again was truly wonderful. Everyone at the Hotel was kind, and it was very soothing. Thank you very much.

This is my favorite Hotel in Yokohama. The interior is truly beautiful, and the Room was spacious, clean, and comfortable. The Minato Mirai view is like a painting. Everyone at the front desk was gentle and courteous, which made me feel very welcome. Thank you for the wonderful Room. We didn’t add breakfast this time, but the room service curry was outstanding. The restaurant is great too, but enjoying a meal in the Room while relaxing and taking in the night view feels like a real luxury. I had a wonderful stay. Thank you very much. I will definitely return.

This large 11-story resort suddenly appeared as we drove along a rural mountain road. The building was clean and didn’t feel old at all. The Japanese-Western style Room was also very practical. The Onsen is a simple hot spring, but both the indoor and outdoor baths are spacious. At the back of the large open-air bath, there were various small tubs that looked like they had bath additives in them, which was fun in its own way. Meals were served buffet-style in a large restaurant. There was an incredible variety of dishes, and there was quite a long line in front of the Western food counter. It seems great for families with children to enjoy dining, but for older guests it’s hard to eat that much and tiring to walk around, so I wished there had been a set menu option. As a Diamond member benefit, we received a full-size bottle of sparkling wine and finished it, but it was too much for just the two of us as a couple. It would have been nice if we could choose something like two cans of beer instead.

Three of us stayed here as friends. We made a Reservation for the executive floor, so all three of us had spacious beds and a large Room. There were many perks, and we were able to fully enjoy our time. The large public bath also helped us relax both physically and mentally. Breakfast offered a wide variety of options, and it wasn’t crowded, so we could enjoy it at a leisurely pace. When we visit Kobe again, we would definitely like to stay here again.

Since there was no air conditioning, it was too hot to stay inside until the evening, but it was cool and comfortable at night. The toilet is a little far away, but it was clean. It’s dark on the way to the bath, so a headlamp is useful to have. The BBQ hamburgers were delicious.

It was my first stay in a while. Aside from handling check-in and check-out yourself and picking up only the amenities you need at the front desk, everything was unchanged, and I had a comfortable stay. The Room was set to a pleasant temperature when I arrived, which made me forget Kyoto’s heat. This time, my purpose was to visit the Gojo Wakamiya Pottery Festival. It took less than five minutes on foot from the Hotel to Keihan Sanjo Station, so I could go by train and take my time looking around at the venue. It is also close to Pontocho and Kiyamachi, so finding places to eat was never a problem. Breakfast is buffet-style, and in addition to Western options, there were obanzai dishes, pork shabu-shabu, spice curry, and other satisfying choices. Despite being in such a convenient location, it’s also quiet and relaxing, so I would like to stay here again.

The location was great, and the Room was very comfortable. During the first two days, the in-room internet (Wi‑Fi and wired LAN) disconnected frequently, but it improved after I contacted the front desk. Since there is a D-STAR amateur radio repeater station right next to the Hotel, I highly recommend it for anyone who wants to enjoy D-STAR. I would definitely like to stay again.

It’s conveniently located near the station. It’s not just a Room for sleeping—there’s also a sofa and a desk, so it’s suitable for stays of several days. Although it isn’t connected via the pedestrian deck, if you exit from the station’s first floor and walk around AER, you can pass under the road and reach the Hotel with almost no exposure to rain.

I stayed here for an airport trip. It’s very convenient—right off the interchange. Parking fees vary depending on how close it is to the Hotel, and even the closest lot costs only 400 yen for guests. The building has a spacious layout, with a wide lobby and hallways. It does feel a bit dated, but everything is well cleaned and pleasant. The garden and lighting fixtures have subtle Japanese touches, and I felt they’ve long been mindful of international guests. The twin Room was relatively large with plenty of space, and the amenities were sufficient, but I was disappointed that the coffee was instant. The in-room refrigerator was very noisy—I couldn’t understand why it was so loud. It’s a shame because the double windows provide great soundproofing, yet the Room itself was noisy. After waking up and no longer needing it, I turned it off. Having a FamilyMart on-site is convenient! The free shuttle bus to the airport is also extremely convenient! There are also buses to the station and Aeon Mall; I didn’t use them this time, but if I’d had more time I would have liked to go to the mall. My Room didn’t have an airport view, so next time I’d definitely like to stay in an airport-view Room—and visit the mall as well. For its size, it’s reasonably priced overall, and I was very satisfied with this Hotel.

On my first trip to Kanazawa, I felt lucky to stay at such a wonderful Hotel. The Room was spacious, clean, and very comfortable. Above all, the meals were truly delicious—I was amazed. My mother, whose birthday it was, was also very satisfied. Although our child spilled water and we caused some trouble due to picky eating, the staff handled everything with a smile, and we were truly grateful. When I visit Kanazawa again, I would love to stay here again.

I stayed for four days starting July 13. -Front Desk Staff- First of all, my sincere thanks to everyone. Due to personal circumstances, I consulted in advance about arriving earlier than planned. You kindly offered thoughtful suggestions, and at check-in the information had been accurately shared and handled perfectly. You also saw me off pleasantly at check-out. -Location / Surroundings- An excellent location in the heart of the city—Teramachi-dori, Shinkyogoku Shopping Street, Rokkaku-dori, and Sanjo-dori. Very convenient for dining and all kinds of shopping. -Hotel- Although it is a very busy area with many visitors (including international travelers), once you step into the Hotel everything changes—there is a quiet, relaxing atmosphere. The toilet and bath are completely separate. The bath is spacious and comfortable. The room is fully equipped with everything needed, including amenities. *Some amenities are available at the front desk In the North Building, the convenience store on the 1st floor is directly connected to the elevator. You can access it using your room key. -Sightseeing / Shopping- Shijo-Kawaramachi is about a 15-minute walk away. Thanks to the great location, various public transportation options are also close by for sightseeing and shopping. On the last day I checked out around 8:00 a.m. I headed to Kyoto Station from the Kawaramachi-dori bus stop about a 5-minute walk away; there were fewer passengers than expected, and I arrived in about 15 minutes. -Finally- I was disappointed that I couldn’t try your well-reviewed breakfast because I don’t eat much. It was during the Gion Festival (Yoiyama) period before the main parade—hot every day… no, very hot! (lol) But staying at such a wonderful Hotel made my time in Kyoto truly excellent. I look forward to visiting again next time. Thank you very much.

From the phone call before our stay, the service was very courteous and pleasant. Many of the staff seemed young, but everyone was wonderfully attentive, and we were able to relax throughout our stay. Both dinner and breakfast were delicious, and it was also lovely to move to the lounge and enjoy dessert while taking in the view outside. We would definitely like to stay again.

I made the mistake of thinking I had booked the same Room as before, not realizing it had been completely renovated, and only noticed after entering. I hadn’t read the description carefully enough. It was my first time using a daybed, but it felt modern, and I’m satisfied with it in its own way. As for the in-room bath, last time it rained and we got caught in the rain while using the open-air bath, but this time it felt easier to use than before. However, adjusting the temperature is still a bit tricky. The meals were just as satisfying as before in both portion size and taste. Last time, simmered golden eye snapper was served at the end when I was already very full, so I couldn’t finish it, but this time it was served midway through and I was able to eat everything. That said, the seasoning of the spiny lobster dish didn’t quite suit two elderly guests like us. It felt overly elaborate and seemed to mask the lobster’s natural flavor. For us, something simpler like sashimi or simply grilled would have been better. Our attendant was a foreign national and did their best to explain each dish clearly, which we appreciated; casual conversation might be difficult though. It seems that staffing shortages have reached Hotels as well. We were impressed that you greeted us right as we drove in upon arrival and saw us off at departure—service that remained just as attentive as last time. If we have another chance to visit Izu, we would like to stay with you again. Thank you very much.

Stayed for one night. I couldn’t hear noise from the neighboring rooms and slept well. I wasn’t sure how to do the self check-in and had forgotten my room card, but the wonderful concierge helped me. It’s close to the station, and there are plenty of shops nearby, which was very convenient.

We stayed as three generations. We made a Reservation for three Rooms: a baby Room for our young grandchild, a Room with an open-air bath for us grandparents, and twin Rooms for our two daughters. There happened to be a fireworks festival during our stay, and we were able to enjoy an amazing display—such a wonderful memory. The buffet offered a wide variety of dishes, and everything was replenished quickly so nothing ran out. We love traveling and have stayed at many Hotels, but this Hotel is one I would definitely recommend. Free baby food was available, and there was also a kids’ buffet set up so small children could easily help themselves. I think it’s a Hotel where both adults and children can have a great time. During the Reservation process, I made a mistake that caused trouble for the Hotel, but they supported us in many ways and we truly appreciate it. Thank you very much. We would love to visit again.

Great location and very convenient. The in-room facilities are a bit dated, but everything is clean and more than satisfactory. I booked a single, but the bed was quite wide (possibly upgraded by the Hotel?), making it very comfortable. Having plenty of power outlets is also surprisingly useful. I really appreciate being able to check the laundry availability in real time. Excellent value for money—this has become my go-to Hotel in Kyoto, and I’ve already made Reservations for multiple stays up to a year ahead. Next time, I’ll try a plan with meals included. Thank you, and I look forward to staying again.

I stayed here to take a certification exam. The Room was bright and had a study desk, so I was able to prepare thoroughly. While many places have dim lighting, this Room had a desk light, and the bedside light could be adjusted freely. I felt it was efficiently designed. They also upgraded me to a Room with a view of Tokyo Tower, which made for a special memory. It seemed like many of the guests were international visitors, but everyone was pleasant, and I hoped they enjoyed Japan. I would like to stay again if I have the opportunity.

Buffet-style dining is common at Hotels, but I was amazed that this buffet also came with generous servings of assorted seafood. Everything was delicious, and I ended up eating too much. There was also a great variety of desserts, which made it even more enjoyable. That day, I went to the Tulip Festival in Yubetsu Town—after seeing the beautiful flowers, breathing in the fresh air, and enjoying a wonderful meal, it became a truly memorable day.

This was our second 2-night, 3-day stay since New Year’s. We love the breakfast buffet in the second-floor banquet hall. There is a wide variety, and you can tell a lot of thought has gone into it. Sometimes the omelets were brought to our table and sometimes not (understandable during busy times). The atmosphere is not cold or overly businesslike, and the staff—pleasantly attentive without being overly formal—made our stay very comfortable. Thank you again for everything.