전국 × 고객 서비스 평가가 높은 호텔·료칸 - 216페이지

It’s a Business Hotel close to the station, with a large public bath, and the breakfast is delicious—overall, I think it’s very good. Maybe it was just by chance, but I was a bit surprised because the sound of doors closing—from the floor above or the neighboring Room—echoed loudly. Also, what may have been the sound of drawers was very loud as well. Since it didn’t continue, it didn’t bother me after that. I was able to rest well and had a comfortable stay. If I have another opportunity to visit Yanagawa, I’d like to stay here again.

I travel often and usually stay at Business Hotels, but Castle Inn Sendai was the best value I’ve ever found, and both the Facility and service were excellent. The baths were especially impressive, and the open-air bath was great as well. If you’re staying in Sendai, Castle Inn Sendai is the only choice!

I stayed here on a business trip. The service was excellent, and the Facility was clean, so I was very satisfied.

Although it was during the summer vacation season, it wasn’t overly crowded, and we fully enjoyed the delicious meals and the Onsen. I quickly finished breakfast and went to work, and since I returned in the evening, I only had breakfast and dinner, but they also had Häagen-Dazs ice cream, so I was very satisfied with what was offered. If I come back to this area again, I would like to stay here again.

It was very clean and comfortable. Part of the Room wallpaper was designed in the Hotel’s signature yellow, and monochrome photos were displayed, creating a very stylish atmosphere. The unit bath was also spacious. It is almost directly connected to the station, and the location was excellent. I would like to stay again if I have the opportunity.

It’s very close to Hiroshima Station, yet it’s not noisy and is easy to use. On hot summer days, it’s very convenient to go from the station’s second-floor deck to the neighboring Edion, then go down to the first floor and cross the traffic light in between. Edion also has a Tsutaya and other shops. There is also a convenience store on the first floor of the Hotel. The amenities you need are available in front of the reception desk, which was nice.

My husband injured his leg, so we changed our booking from a twin to a double and extended our stay from one night to two. During our stay, his leg pain worsened, and when we called the reception, they arranged a taxi for us. They have eliminated unnecessary services and are a Hotel that responds to guests’ needs. We were very satisfied. We are truly grateful to all the staff. Thank you very much.

It was so comfortable that I stayed two months in a row. I had a great time last month, so this time I stayed with friends for a girls’ night. Last time I was on the 6th floor, and this time on the 5th, which felt just right in terms of height. The Room is very spacious and comfortable, and the layout makes it easy to get around the building. We spent a long time chatting in the lounge. I really appreciated the wide selection of complimentary drinks and the snacks provided. Other guests in the lounge were also considerate and used it quietly. I would definitely like to visit again. The open-air bath was also very relaxing. Thank you for such a soothing stay.

This was my first time having breakfast here, and I was extremely satisfied—easily one of the best breakfasts among the Hotels I’ve stayed at!! I’m happy to have found such a delicious breakfast again after a long time. The service is excellent, making it a comfortable and reassuring Hotel to stay at. It’s also conveniently close to the station, and easy to reach from the Shinkansen gates without getting lost. In Shin-Osaka, this is my go-to place from now on! Thank you again, and I look forward to staying with you next time.

When I made the Reservation, it was during the Obon holiday period, so only a semi-double room was available. However, I requested a change to a twin room. At check-in, a cancellation became available and you were able to accommodate the change. I truly had a comfortable and pleasant night. Thank you very much.

We were completely satisfied with everything—the staff’s service, cleanliness, attentiveness, amenities, and breakfast. The breakfast was especially excellent. My wife loved the gelato, so we would like to stay here again.

We stayed here for our wedding anniversary. We were interested in the traditional hearth (irori), so we chose this Accommodation. Although it is old, it is well kept, and the staff kindly recommended various sightseeing spots, which made our celebration even more special. We also really enjoyed the irori experience. We would love to visit again if we have the chance.

A free shuttle bus to the airport is available, which is very convenient. Breakfast was excellent!

The website highlighted the dining, and indeed both dinner and breakfast were as beautiful and delicious as expected. The service was attentive, making our stay very comfortable. The view from the terrace is well worth seeing, so don’t miss it.

We have four dogs, including a Golden Retriever and a Mameshiba, so we always stay in a villa with a private dog run. However, every time we’ve felt that something was always just slightly inconvenient—but RETONA was perfect. Since there’s a splash pond in the dog run, we thought we should bring towels, but there were towels right at the entrance, along with a water tank for dogs and bowls. We also received one complimentary drink per person from the vending machine at the dog-run entrance!! Thanks to that, our dogs were able to run around the spacious dog run to their hearts’ content and slept soundly at night. For dinner, since our dogs are always with us as usual, we assumed the food would end up getting cold—but each dish was served at just the right time: hot items while still hot and cold items while still cold. Everything was delicious—the soup and even the mango vegetable juice—and the appetizers were presented like an afternoon tea set: not only tasty but also beautifully arranged. Whenever we met any staff member, they greeted us with wonderful smiles, and they even helped carry our luggage upon arrival—which was truly helpful for our multi-dog household. The bath in our Room was very spacious as well, everything was spotless throughout, and above all we didn’t feel any drawbacks or inconvenience at all. We travel at least five or six times a year, and during long holidays we often stay about four nights. We would absolutely love to visit again. Thank you very much.

We were upgraded to a Junior Suite as the room was available!! The room was spacious, the bathroom stylish, and having two sinks made it very convenient! I will definitely stay here again when visiting Tokyo!

This is my second stay this year, and I am very satisfied with both stays. The biggest deciding factor is "having a separate bath and toilet at this price, and being able to soak in the tub." I would love to make it my regular accommodation whenever I visit Matsuyama!

Just a few minutes from the station, with York Benimaru and convenience stores nearby, making it very convenient. The Room was spacious—almost more than necessary. However, the bathtub was extremely small, and while showering my body touched the curtain, which was a bit unpleasant. Breakfast is free; there isn’t a huge variety, but everything was properly prepared and tasted great. I have no complaints at all. I think this Hotel keeps costs down by eliminating unnecessary space in the lobby and common areas, offering reasonable rates. It’s very practical for business trips or an overnight stay before golf.

I have used Route Inn Hotel many times. It was my first time in Kumamoto, but like other Route Inns, everything from the welcome coffee to the large public bath, eco-cleaning service, and breakfast buffet was of high quality. If you're looking for an affordable Business Hotel, you can't go wrong with the Route Inn Group. Of course, your experience may vary depending on other guests (such as encountering messy users or crowds), but as a hotel itself, it is very satisfying.

The all-inclusive plan made us feel at ease. The meals were just the right portion size, which was perfect for us as seniors. The Hotel staff were excellent, and everything was a convenient, comfortable size to use. However, it was a bit disappointing that there was only one karaoke room.