전국 × 고객 서비스 평가가 높은 호텔·료칸 - 212페이지

We stayed here for a Disney trip with our grandchildren—8 people in 4 rooms. What we liked - The beds were very comfortable. - The Room was clean and we were satisfied. - Breakfast, just as rumored, was excellent. Coffee could also be taken back to the Room. - The late-night snack time (22:00–23:00) was nice. There weren’t many soba noodles and they ran out, and no staff were present. What concerned us - The parking lot was hard to find. - Some aging of the Facility is unavoidable. - The male front desk staff member seemed lacking in energy. Overall, we were satisfied. We would like to stay again. Thank you very much.

The location was excellent in the heart of Kyoto Sanjo, with plenty of shops nearby, making it very convenient. The staff were courteous, and I had a comfortable stay in a lovely Room. I made a Reservation for the ReFa Room because I wanted to try ReFa products. I was able to use the shower head, hair dryer, curling iron, and straightener, and the NanoCare steamer was also available, which was great—but I thought it would be helpful to have written instructions for how to use each item. The amenities and complimentary drinks were also wonderful.

I’ve stayed here many times. This Hotel is extremely convenient for visiting Oiwa Shrine. A few years ago, I read in a magazine about a “power spot where a pillar of light appears.” I visited and felt so comfortable that I started coming every year. The Hotel is right in front of Hitachi Station, and the bus stop is also very close. After breakfast, I take the bus and head up the mountain road to the shrine. The Hotel feels clean, and above all, the breakfast is delicious. This time, the miso-braised mackerel was outstanding. Home-style dishes like kinpira burdock and simmered hijiki are also carefully prepared—I’m sure there’s a very skilled chef here. I’ll definitely stay again.

Although it was a short stay, it was very comfortable. The walls are indeed thin, so we were a bit concerned that our voices might disturb others, but we had no issues during our stay. The bathroom and toilet were clean with no mold. As for the service, both the phone support and the front desk staff were extremely polite—excellent overall.

We had a very comfortable and enjoyable stay. What we liked We were able to complete the check-in process as soon as we arrived. We could use the pool both before check-in and after check-out. The pool changing room was fully air-conditioned. The meals were delicious and very carefully prepared. What was disappointing We would have appreciated having hand towels provided. There were only bath towels available, so it was difficult to dry our hands after washing.

The website says it is a 5-minute walk from the “West Exit” of JR Sannomiya Station, but Sannomiya is a complex station with many lines, and it can be hard for first-time visitors to navigate. I was traveling via JR, and for JR users, it may be easier to exit from the Central Gate, go out to Ikuta Shinmichi, and head toward Motomachi (this is the route I used between the station and the Hotel afterward). The West Exit of JR Sannomiya Station is hard to find unless you go down from the platform, and getting to the Hotel through the maze under the tracks was difficult even with a map app. The Hotel staff were very kind and made my stay comfortable. The coffee service was much appreciated.

This was my second stay. The lounge was not crowded as it often is, so I was able to relax. Personally, even if there is a large public bath, I rarely feel like going down from the top floor to use it, but I think this Hotel offers more than enough excellent Facilities.

It might be the perfect base for getting around. It’s not the best value for money, but even taking that into account, I think it deserves a high rating. Breakfast only offered Matsuyama-style sea bream rice; it would have been nice to have more options.

We visited as three generations. The Facility, baths, and meals were all very satisfying, and it became a wonderful memory. Thank you to the staff member who took a photo for us as we were leaving on a busy morning. We look forward to enjoying the many autumn maple leaves. We will visit again.

This was my third stay. These days, this is my favorite place to stay when I’m in Tokyo. The club lounge has many international guests, yet it’s very quiet and relaxing, so you can truly unwind at a leisurely pace. I almost forgot it was the Obon holiday period. All of the food served was refined, and they even had my favorite smoked salmon—I was delighted. Some of the staff remembered me and provided very attentive service. I would love to stay here again. Thank you very much.

To avoid Golden Week traffic on our trip from central Tokyo to the Hokuriku region, we drove to Yamanashi late at night and stayed here overnight. We booked two Rooms for our family of four, and the price was very reasonable, which really helped our budget. It’s a typical Business Hotel, but it offers standard amenities and breakfast, so there were no inconveniences during our stay. There is also a convenience store nearby, which was handy.

You can use the neighboring Onsen as many times as you like from check-in to check-out. The baths were open from 6:30 a.m., so I could also enjoy a morning bath!! The Room is small, but since it’s No Meals Included, it was more than enough! Even though it was inexpensive, towels and loungewear were included, which I really appreciated!

It was a Hotel in a quiet setting on a refreshing highland plateau, and I found it very relaxing. However, it felt like repairs to the road damaged during winter were a bit delayed, so it’s best to watch out for bumps and uneven surfaces. The Room does feel old, but it was very thoroughly cleaned and I had a comfortable stay. The bath and changing area were spacious, and I was able to soak slowly as if I had the place to myself. The hot pot dinner was delicious and went perfectly with alcohol—I was very satisfied. Breakfast was also enjoyable. It’s a Hotel I’d like to stay at again if I have the chance.

It was my first time in Hakone Gora, and I was able to relax at this quiet Accommodation surrounded by forest. From the welcome drink onward, the meals kept coming—an indulgent dinner with plenty of cheese and meat. It was a bit too much for me, but everything was delicious. Breakfast was wonderful as well, with freshly cooked rice, miso soup, and rice topped with an Onsen egg—I thoroughly enjoyed a Japanese-style breakfast for the first time in a while. It is a small-scale Accommodation with a calm atmosphere; the Room was spacious enough, and there was also an open-air bath, which made it very convenient to use. I was happy to wake up to birdsong. All of the staff were very kind and attentive—thank you very much.

We had a comfortable stay in a spacious, clean Room. The BBQ dinner was very satisfying, with paella and acqua pazza in addition to BBQ. Even after checkout, we were able to play plenty at the pool and indoor play area at Rurikei Onsen, and our 4-year-old and 1-year-old grandchildren were delighted. On the drive home, they kept saying, “Take us back to Rurikei,” haha. Haha

Thank you for your kind support. We used to stay with our pet often. After our pet passed away last year, my spouse and I have been using your villas and condominiums to relax and enjoy our time together. We always appreciate how clean the Room is, and we hope many more guests will stay here. Wishing you continued success. Thank you very much.

Great location close to the station, and all Facility were excellent. We had a very comfortable stay. Thank you.

The Room was clean, and we had a great time!

We stayed for one night with a child (No Meals Included), and the staff were very courteous. After walking around for sightseeing, our child was tired and in a bad mood, and I was exhausted from long-distance driving and sightseeing as well. We were able to relax and ease our fatigue in the bath, and even enjoy a snowy view from the open-air bath (as a cold wave had arrived). The scenery was wonderful, and we were very satisfied. The Room was also kept clean and well prepared, providing a comfortable environment to rest.

A truly exceptional Hotel, offering simple elegance and abundant free-flowing Onsen water sourced from Gero’s natural spring. Attentive staff and housekeeping, along with a well-organized Room. A warm and welcoming second home you’ll want to return to again and again.