전국 × 고객 서비스 평가가 높은 호텔·료칸 - 208페이지

I forgot my phone and some clothes, but the staff kindly contacted me, and when I came to pick them up, they handed them to me with a smile. I sincerely thank the staff member who assisted me over the phone and the female staff member at the front desk. I live relatively nearby, but I will definitely stay again.

I’d been curious about the fruit sandwiches here for a while, and by staying this time I finally got to try them. Breakfast was buffet-style, with a great variety of both Japanese and Western dishes, which I really enjoyed. Everything I tried was delicious. The fruit sandwiches were excellent too—the cream was lightly sweetened, and the fruit was fresh and tasty. There were also smoothies and green juice, so the drink selection felt well stocked. The location was great: quiet yet convenient for shopping, which I loved. The amenities were SEKKISEI, which was a nice touch. The shampoo had a sweet almond scent that felt very relaxing.

I stayed here with my daughter. Both welcome drinks were delicious, and after a long day of walking we were exhausted, so we ended up having second and third refills without thinking. The Room was comfortable, and we were able to relax and rest well. Breakfast was also delicious—I ate too much.

From the moment we arrived, the staff were attentive without being intrusive and were kind to our children. The breakfast and the in-room dinner via room service were both delicious—everything was perfect. We have stayed at several InterContinental Hotels, and among them, the service at InterContinental Hotel Beppu was outstanding. We were truly moved to find a Hotel we want to return to for the first time in a long while.

The Onsen was great, and the source spring was a moor Onsen. The relaxation area (Therme no Mori) was also very nice. It’s a Facility like a large public bathhouse, so it can get crowded, but it’s still a place where you can truly unwind. It felt like the kind of Facility where you could happily spend the whole day just melting into relaxation.

Even though it was a weekend, I was satisfied to stay in a reasonably priced, spacious Room. There is a Lawson convenience store very close by, so meals were not an issue. It’s a bit of a walk from the station, so it may feel slightly far if you have a lot of luggage. No problem if you’re driving. There was no hand soap at the sink, and while the large public bath was very relaxing, there was no facial cleanser or makeup remover either. That was a little disappointing, so I deducted one star for amenities only.

I stay here almost every year, and I especially like the excellent, delicious buffet and the spacious baths where I can truly relax. The Facility is getting old, but it is well maintained and very clean. The courtyard in the accommodation building (?) looks dirty and is covered with a sheet, which doesn’t look very nice. I think it would be great if it could be improved—such as by planting trees—to make it look better.

I’ve had more chances to stay at other Route Inn hotels recently, so this time in Matsuyama I chose Route Inn instead of my usual Accommodation. It’s a little far from Okaido, but there are plenty of izakayas nearby, and it was great that there is an on-site parking lot. The breakfast was delicious, and the staff were very pleasant. I didn’t really need breakfast, so it would be appreciated if No Meals Included could be selected.

Completely satisfied with everything—the bath, amenities, beds, sleepwear and bedding, access, and surroundings! I stay here regularly. The cleanliness and housekeeping are excellent.

I stayed here while attending a concert at Hiroshima Green Arena and had a comfortable stay. The streetcar runs right in front of the Hotel, and the location was great, so I would like to stay here again when I visit Hiroshima.

I stayed here during a short trip to Hamamatsu while attending a memorial service. It’s in a great location, just a two- or three-minute walk from the station, which was especially helpful in the summer heat. You can really see their efforts to streamline unnecessary services. That said, the amenities were perfectly fine, and I was able to relax and rest well. I was satisfied with both the evening lounge and the breakfast. I had dinner at Unagi Fujita on the second floor of the same building, so I didn’t try the evening curry, but I had a little of the breakfast curry and it was very delicious. If I have another chance to visit Hamamatsu, this is definitely a Hotel I’d like to stay at again.

After watching the video guide to the Hotel, I tried to reach it via the pedestrian overpass from the contact walkway, but it was under construction and I was unsure what to do. A construction worker kindly assisted me, and I arrived safely. The staff were also very helpful at both check-in and check-out, and I was satisfied. I used Itsuki, and both Japanese and Western dishes offered a wide variety. They recommend the pizza for a reason—it’s addictive. It was also nice that there were small desserts after the meal. On my way back, I used the underground passage, which made it easy.

It was very efficient and nice overall. The only issue was that I couldn’t figure out how to operate the air conditioner at first, but I eventually found the controls on the bed’s headboard. The large public bath was great.

Being able to enjoy a variety of alcoholic drinks during dinner was amazing! I was especially happy to have a Nagisa Beer server. The Room was spacious, clean, and comfortable. I also appreciated the free massage chair. There are many stairs to the large public bath, and even more to the panoramic open-air bath. It might be tough for elderly guests. However, the view and the hot spring water are wonderful, so I definitely recommend going.

I made a Reservation for a Room with a semi-open-air bath the day before my stay. First of all, the layout and flow were incredibly convenient. It seems all Rooms with semi-open-air baths are on the first floor, and the large public bath, dining venue, and café bar were all just steps away from my Room—so I didn’t have to walk long distances. If you go to the large public bath a bit later in the evening, it’s almost like having it to yourself. There’s also a mist sauna, though it felt more like a light drizzle and left my head completely soaked (lol). The in-Room semi-open-air bath was fed directly from the hot spring source (free-flowing), and being able to use it anytime was fantastic! Since it was summer I expected insects, but there weren’t any issues. The Room was clean—and above all, unbelievably spacious (lol). For dinner, international staff kindly explained each dish as they served it. It was an excellent Hotel in every way!

This time, due to the circumstances of the original accommodation (Bokakakan), we stayed at Ryokan Gero Onsen Sasara. Initially, we were a bit anxious, but we were completely satisfied with the meals, room, onsen, and staff. This accommodation is one we would like to use again when visiting Gero Onsen.

This Accommodation is located near a ski resort, and the building feels a bit dated. There was still a faint scent of old tatami in the room, but we didn’t encounter any stink bugs that sometimes appear at mountain lodgings, which was reassuring. The bath is an Onsen with a gentle feel on the skin and a slightly silky texture. I prefer soaking slowly in warm rather than hot water, and the temperature was just right for me. Dinner is served around an irori hearth. There seemed to be a tour-bus group staying that day as well, and the dining area was nearly full. Their menu appeared to be different from ours, but our hearth-grilled dishes were carefully turned at the right time by the attendant, and everything was delicious. This isn’t an Accommodation for those seeking glamour or luxury, but what impressed us most was the very reasonable price. It’s surprisingly affordable for a place listed on IKYU—about the cost of one night at a Business Hotel in Tokyo—and it even includes dinner for two. Considering the cool summer climate and this price point, it was more than satisfying stay.

We were planning an Onsen trip to celebrate my mother, and it was the first trip for three generations of our family. Since my mother cannot use the large public bath, we looked for a Room with a private open-air bath. Thanks to that, she was able to enjoy the Onsen. The bath in our Room was also fed by Onsen water, and she was very happy. We chose the standard kaiseki meal, but the portions were more than enough—so much that my sons had to give up at both dinner and breakfast. When I requested a cake for my mother’s 88th birthday celebration, they even prepared a red celebratory vest (chanchanko) for her as well, and we truly appreciated their thoughtfulness. The building was clean. The large public bath was small but spotless, and we were very satisfied. In the lobby there was a local sake tasting service, and in the morning there was also coffee service—everything felt very well provided. Our whole family was extremely satisfied. All of the staff were kind, and we had a comfortable stay. It became a wonderful celebratory trip. Thank you very much.

I came from Kobe on the Jumbo Ferry, and it was very convenient to get around—from the ferry terminal to Takamatsu Station and the covered shopping arcade. Thanks to that, I enjoyed plenty of udon and bone-in chicken. Having Sanuki udon for breakfast was a real highlight.

I stayed here to get away from my hometown for a relaxing break. The Hotel staff were very kind, and I had a wonderful holiday. If I’m in the area again, I’d love to stay here again. Thank you very much.