전국 × 고객 서비스 평가가 높은 호텔·료칸 - 192페이지

The staff’s hospitality was excellent! The Room was very clean. Thank you for upgrading us to a slightly larger Room. There were plenty of places to shop near the Hotel, so we had a great time and never got bored. We felt it was the best place to stay for getting around the Goshogawara area!

It was incredibly comfortable. The Room is spacious, the kitchen is easy to use, the bathroom is separate, and there is also a walk-in closet and a chest of drawers. I’ve stayed at many hotels with kitchens, including overseas, and this place is among the best. It’s close to Kotoni Subway Station, and there’s an AEON directly connected to the station, making it easy to cook for yourself. Between there and JR Kotoni Station, you’ll find plenty of great bars as well. A famous soup curry restaurant was also nearby. I definitely recommend this over staying at a City Hotel or Business Hotel. We stayed for two nights, and it was a Room you won’t want to leave.

This was my first time staying at this type of Hotel, but it was more comfortable than I expected, and choosing it was the right decision. The check-in explanation was very thorough and left a great impression. The Room was clean, and the shower had plenty of hot water with good water pressure. The shampoo and conditioner also smelled nice. I would like to stay here again next time.

Given the staff shortage, it’s understandable that check-in and check-out are self-service via a monitor. Even so, we still felt warmly welcomed. We were really looking forward to the meals. The sashimi, fish, and most dishes were outstanding. That’s why it was a shame that the Kumano beef was not as good. That was the only thing that stood out. Since we had high expectations for the food, we rated that point a bit more strictly.

I’ve stayed at many luxury ryokan across Japan, and this one was truly outstanding. The meals were simply delicious. We enjoyed seasonal ingredients with a wide variety of dishes, and my wife was very satisfied. The bath and sauna were private, and since it’s an entire villa rental, it was quiet and we could relax without worrying about others. It’s all-inclusive, so you can also enjoy drinks. We’ll definitely stay again.

I read the reviews and was looking forward to the food, and it truly exceeded my expectations. Instead of just a small portion in the middle of a large plate, each dish was beautifully presented and generously served, with every bite being absolutely delicious—100% satisfaction guaranteed! I wish restaurants in Tokyo would take note (laughs). The conversation with the owner was delightful, and their attentiveness and thoughtfulness were deeply appreciated. This is what true hospitality feels like. Thank you so much for everything. I look forward to visiting again!

This was my first stay here. At check-in, I received a folding fan—perhaps as part of a limited-time campaign—and, for women only, basic skincare items and hair oil (which seems to be offered regularly). The staff were wonderful, and despite the very reasonable price, the room had a separate bath and toilet. The bathroom was spacious with a bubble bath, and the nano-bubble shower felt great. A Dyson hair dryer was also provided, along with other amenities that were kind to skin and hair, making my stay very comfortable. Breakfast was included too—you can choose either a bento box or bread! The area is also convenient and enjoyable, with convenience stores, supermarkets, restaurants, and more nearby.

Above all, the food was delicious. The service was also excellent. The bath at Fujimitei was great, but the pool and baths in the spa building felt a bit dated. If I were to stay again, I would choose the same plan—Fujimitei plus a course meal—and relax at Fujimitei. The three-minute fireworks show launched one after another and was truly impressive.

I stayed here on the day of a Japan national team soccer match. I was pleasantly surprised by how many perks were included for Ikkyu Diamond members! The staff also spoke to my son wearing his uniform, which made us very happy. Breakfast was delicious with plenty of local specialties—I ended up eating too much in the morning! The location and access are excellent, and I’d love to stay again.

We were able to stay at a great rate with IKYU benefits! The hotel was clean, and it felt nice that the housekeeping staff greeted us when we passed in the hallway. My companion was happy there was a convenience store in the building. It seems many guests stay for longer periods. I think they streamline what they can to keep prices low. Having a coin laundry was also very helpful.

Although a typhoon was forecast, it didn’t rain much, so we were able to let our dog play in the dog run. The meals were delicious as well. Compared to 4–5 years ago, there are more Facilities now, and we were happy to see a photo spot.

The front desk staff welcomed us with exceptional kindness. The Room was spacious and spotless, with a breathtaking panoramic view of Lake Toya. In the private open-air bath, we could soak in the Onsen while fully enjoying the spectacular scenery of Lake Toya. The open-air bath in the large public bath on the top floor was at the perfect temperature—never too hot—so we could relax without having to step out repeatedly. Looking down over Lake Toya from the infinity bath, we felt completely refreshed in both body and mind; it was truly outstanding. The dining was also excellent. The dinner buffet featured an abundant selection of fresh sashimi and nigiri sushi, including scallops, sea urchin, and shrimp. There were also hot dishes such as grilled crab legs and steak—all you can eat. Breakfast offered a wide variety of seafood as well, including raw surf clams and sweet shrimp, and our whole family was thoroughly satisfied with the meals at “Kohan no Sumika.” I have stayed at more than 70 Japanese Onsen Ryokan so far, but “Kohan no Sumika” is one of the few Hotels that I can say I absolutely want to return to. Thanks to the warm hospitality of all the staff, our family enjoyed an unforgettable and perfect stay. Thank you very much. 2. Business Courtesy Version (more formal and polite tone) This is a flawless Onsen Resort Hotel. I stayed at “Kohan no Sumika” on August 30. The front desk service was extremely courteous, and the Room was spacious, impeccably clean, and well maintained. From the guest Room we could enjoy sweeping views of Lake Toya, and in the private open-air bath we were able to savor both the Onsen experience and the beautiful scenery of Lake Toya to our heart’s content. The top-floor open-air bath had a wonderfully comfortable temperature that allowed for a long soak without overheating. Relaxing while looking down over Lake Toya from the infinity Onsen made for an exceptionally luxurious moment of calm. Dinner was highly satisfying: along with plentiful fresh sashimi and nigiri sushi—such as scallops, sea urchin, and shrimp—there were also all-you-can-eat options like grilled crab and steak. Breakfast likewise included seafood such as raw surf clams and sweet shrimp, leaving our entire family very pleased with its quality. Although I have stayed at more than 70 Japanese Onsen Hotels to date, “Kohan no Sumika” is one of those rare outstanding Accommodations that I would very much like to visit again. I would like to express my sincere gratitude for everyone’s warm hospitality; thanks to you all, our family enjoyed a truly perfect time together.

I stayed for two nights. I chose a Mt. Fuji View room expecting to see Mt. Fuji from the room, but unfortunately it was cloudy, so I only got to see it on the morning after my first night. Still, that didn’t matter at all—the hotel’s open-air bath and location were excellent! From the top-floor open-air bath you can see Mt. Fuji (I only managed to see it once due to the weather), and what made it even more interesting was being able to watch both Shinkansen and local trains passing through Mishima Station directly below from the bath. There were also restaurants and a dried fish shop on the same floor as the hotel and on the first floor. Right outside the hotel there were more places to eat, including izakaya pubs, so the location was really convenient. The whole town is compact with everything close together, making sightseeing and dining very easy. It’s definitely a place I’d love to visit again. It’s such an appealing hotel that I’d want to stay here again next time—and I would happily recommend it to many people!

I made a Reservation because the Accommodation offered an Italian dinner, a sand bath, and spacious Rooms with great views. The Room was large, had a wonderful view, and felt very clean. I also appreciated that the drinks in the refrigerator were free, including beer. There was a sand bath within the Facility, as well as a large public bath, plus one more Onsen area with indoor baths only. Inside the building there was so much to see—such as a shochu dojo, artworks, and exhibits about notable historical figures from Kagoshima—that we didn’t have enough time to take it all in. The garden was also vast and perfect for a walk. The Italian dinner was at a restaurant inside Denshokan; both the atmosphere and the food were excellent. Above all, every staff member was wonderful—this was truly an outstanding Accommodation. I would definitely like to stay again when I visit Ibusuki. Thank you very much for your hospitality. As an aside, I learned that this is also the venue for the Ryuo title match in shogi, which made me even more excited—I was moved to see where Sota Fujii sat and played.

This property boasts a wonderful location where you can soak in the hot springs while gazing at Mt. Fuji. Located at Ubako Station, it is easily accessible by ropeway. The hotel also runs frequent shuttle buses, which was very convenient. You can also enjoy views of Mt. Fuji from the Japanese-style room, making for a relaxing and luxurious stay.

We had a truly wonderful time. From the moment we stepped inside, the atmosphere felt different from everyday life, making this Accommodation a perfect escape. The Room had a calm ambiance, and the Onsen was so relaxing that we wanted to soak again and again. As we soaked slowly while feeling close to nature, we lost track of time. Each dish was carefully prepared and delicious, and we also enjoyed the seasonal touches and presentation. We savored every bite until the very end. Above all, the hospitality of all the staff left a lasting impression on us. Thank you for your thoughtful care. We will definitely visit again next year.

This Accommodation’s Onsen was simply outstanding. The large public bath is divided into “Toki-no-Yu” and “Inishie-no-Yu,” and there are so many options—including indoor baths and open-air baths—that you can’t enjoy them all in just one night. There’s also a sauna, so it’s highly recommended for anyone who wants to sweat and unwind. Another small delight is the complimentary drink (Yakult) provided after your bath. Our Room had twin beds. It wasn’t huge, but it was calm and relaxing. When we opened the window early in the morning, we could hear birds singing—an experience you don’t usually get in the city center. It was such a wonderful Accommodation that we wanted to extend our stay.

This was our first stay. My husband has an illness and limited mobility, but our family of four was well taken care of with a wheelchair. The Hotel was very clean throughout, and all the staff were kind—truly a wonderful Hotel. We were very satisfied with both the room and the private open-air bath, and the large public bath was excellent! However, since our room was on a lower floor, we sometimes made eye contact with construction workers in the building right in front of us, which was a bit uncomfortable... Next time, we hope to stay on a higher floor. It’s a Hotel that makes you want to come back again soon! Thank you for your hospitality.

I booked this Hotel because I was looking for one close to Naha Airport, and it had a large pool. Since our flight arrived late, we got to the Hotel after 6:00 PM. The outdoor pool closed at 7:30 PM, so we went in right after check-in because my child was really looking forward to it. The pool was not crowded at all, so it felt like we had it to ourselves. When it was time, we moved to the indoor pool, and afterward the spa and sauna allowed us to enter in swimsuits, which was very convenient. I was also happy that both the shower head and hair dryer were ReFa. It was nice that there were drink options, not just water. Breakfast could also be reserved via smartphone. I did not expect much variety from the buffet, but there were quite a lot of choices, which was great. My child enjoyed the pool until checkout before we headed to our next destination. Thank you very much.

I stay here regularly. The Room is always clean, and all the amenities I need are available in the lobby, so there’s no waste and it’s very convenient. The bathroom is also clean, so I can fill the tub, use bath salts, and relax—especially in winter, I end up staying more often. Hotel prices have been rising lately, but this place still offers service that matches the cost. It’s a bit of a walk from Kinshicho Station, but if that doesn’t bother you, this is a Hotel I can recommend.