전국 × 고객 서비스 평가가 높은 호텔·료칸 - 182페이지

I stayed at this Hotel the night before to catch the bus from Sannomiya to Awaji Island. The area in front of the station was under construction, so I had to take a detour, but it was conveniently located near the station and close to the bus stop. The building next door was also under construction, but it wasn’t an issue. There is a book lounge, which I was very happy about as a book-lounge fan. (I only found out after staying.) Drinks and two kinds of snacks were available free of charge. I didn’t use it, but there was also a sweets time, with local donuts served. Despite how it looks from the outside, it was a comfortable Hotel.

Whenever I visit Kagawa, I always stay here. They accommodate early-morning check-ins, and when I stay with my elderly mother, they accept our courier delivery (clothing) and place it in the Room. Since there is no freezer in the Room, the front desk also helps with that. If you ask, they are happy to assist, so we can stay comfortably. As for the large public bath, there are only a few shower stations, so it is often crowded and we sometimes use the bathroom in the Room instead. I would be glad if the available hours were a bit longer. The Room we had this time had a newer air conditioner, which made it very comfortable.

Thank you for taking care of us again in a Room with an open-air bath. The Room has beds, and at the back there is a spacious armchair where you can sit and relax while looking out at the garden. I was able to unwind there, enjoying tea and reading quietly. With the beds, it was also easy to lie down and rest right away, which gave me a reassuring sense of comfort. Last time we stayed over New Year’s with family, but this time it was wonderful to enjoy the garden as it shifted from summer into autumn while soaking in the open-air bath in the Room. Sanraku is also well known for its baths; in particular, the open-air baths are highly recommended, as you can feel even the natural breeze and soak amid beautiful mountain scenery. As for the cuisine, there has been a change of head chef, bringing a fresh new approach. While maintaining Sanraku’s original attentive Japanese cuisine that highlights seasonal ingredients, I could sense new ideas being introduced. Dishes were served freshly prepared, and it felt clear that great care is taken so guests never grow tired of what is offered. Our attendant provided detailed explanations of each dish and showed wonderful hospitality. An attendant who had looked after us previously also took the time to speak with us. The front desk and welcoming staff remembered our previous stay as well, making this an Onsen Ryokan where you can truly relax with peace of mind. I sincerely hope that such a hospitable Japanese Ryokan will continue its history for many years to come. As an IKYU Diamond member benefit, we received half a bottle of wine as well as shopping vouchers—great value tickets that could be used both for drinks at meals and for souvenirs. This is a Ryokan I would love to visit again.

It was very convenient since we traveled by train a lot. The room had a massage chair, and the foot massage made me feel much better the next day. It was great to be able to relax in the bath. I also appreciated the complimentary water service. It was a clean, quiet, and conveniently located hotel—we were saying we’d like to stay again. Thank you very much.

From the moment we arrived, the staff welcomed us with warm smiles. Enjoying discounted drinks at half price while watching the sunset from the terrace was wonderful, and in the morning there was complimentary coffee and tea on the terrace. It was truly relaxing. The poached eggs at breakfast were delicious—exactly what you’d expect from a classic hotel—and I regret not ordering dinner. The room was new, clean, quiet, and comfortable; it was a very pleasant place to rest.

It was my first stay, and the room was clean and the price was reasonable. The location is also great. I will stay again next time.

My mother, my sister, and I stayed here together. The Room with an open-air bath was very clean, and the bath was equipped with a step stool and a chair, so my elderly mother could use it safely. The meals were delicious, and my mother was so satisfied that she finished everything. We would definitely like to stay again.

It’s closer than staying in the city center, and if you Reserve early, the price feels reasonable. This was my second stay, and I booked a Multiple Night Stay with breakfast included. There is a Jonathan’s on-site. The staff are very friendly, with great greetings and service. I recommend the breakfast plan. I will Reserve again next time.

We stayed for one night over the weekend as a family. We enjoyed Futako-Tamagawa’s unique blend of urban convenience and nature, and the large public bath was excellent. We were able to relax together as a family. We would love to stay again if we have the chance.

The Room was clean and well maintained. Security felt strong and reassuring, as access to the floor is restricted without a Room key for that floor. The location was convenient, with easy access from the station and plenty of nearby convenience stores. At the end of my stay, the toilet became clogged and wouldn’t flush when I was leaving; when I informed them at checkout, they both thanked me for letting them know and apologized for the inconvenience, which reflected very polite service.

Right in front of the canal cruise boarding point. Right in front of the LeTAO shop. Located in the very heart of Otaru sightseeing, we also enjoyed seeing the Asuka III docked at the port—an excellent stay.

We were very satisfied with both the front desk and the restaurant service. Although we were told the restaurant was fully booked, they guided us to another table, and we were able to enjoy our meal at a relaxed pace. The sashimi was delicious and a pleasant surprise. Breakfast also featured many sea bream dishes, and both the presentation and seasoning were excellent. The staff were very courteous as well. The bath was spacious, which surprised us. We also enjoyed relaxing in the post-bath lounge area.

Conveniently located near the station, and the staff were very kind! The welcome drink was excellent, too. The Room was spacious and very comfortable. Just one thing… unfortunately, the air conditioner’s filter cleaning indicator light was on, and although I’m not sure if it was related, there was a rattling noise from the air conditioner during the night (auto filter cleaning?). Since I could open the window, I didn’t use the air conditioner. Other than that, everything was truly great, and I’d like to stay again.

Because we booked our trip at the last minute, the only dinner option available was the buffet, which was a bit disappointing at first. However, when we actually went for dinner, tempura and sushi were prepared fresh in the dining area, and the other dishes were also very tasty—we really enjoyed the meal. The service was well organized, and everything felt clean and well maintained. Overall, the staff provided attentive hospitality, and we had a very comfortable stay. It felt like this long-established ryokan has adapted well to international guests while preserving its strengths. We also really enjoyed the many baths.

We always use this accommodation for an overnight stay before golf. The room is clean and tidy. My husband seems very pleased with the large public bath and enjoyed bathing early in the morning. This time, I forgot something, but since we live far away, you kindly sent it to us, for which we are truly grateful. Thank you so much. We will stay here again.

The Room, breakfast, and bath were all clean, and we were satisfied. It’s a little distance from the sightseeing spots, but it’s within walking distance, so I think the location is good. I felt we chose a good Hotel at a reasonable price.

We are always very satisfied with the pleasant hospitality, delicious meals, and relaxing Onsen. This time, we chose the teppanyaki dinner course for the first time, and it was delicious and very satisfying. It made us want to visit again right away, so as soon as we returned home, we promptly made our next Reservation. We look forward to staying with you again.

I stayed for two nights. The front desk staff were courteous, and the large public bath also had a sauna and a cold plunge pool. The capsule area was secured with roll-down curtains, so I felt safe and comfortable. As this is a capsule-style Accommodation, there were many younger guests, but the age range was actually quite broad. There were also many international guests, but etiquette was clearly communicated, so I had no inconvenience or complaints during my stay. I think this Facility is especially good for those who plan to explore the city or be out during the day. It seemed that the bath drainage clogs easily; on the second day, overflow water from the cold plunge pool spilled into the changing room. The manager came and carried out maintenance. When I used the bath afterward, it had been resolved, which gave me confidence that maintenance is handled properly. They also kept my luggage until evening after checkout, which was very helpful.

We were very satisfied with the happy hour and breakfast, and the amenities were well stocked. The location was convenient, with a shopping mall nearby, and the front desk and staff were very helpful. The Room was very clean, and it felt like it had been thoroughly cleaned down to every detail. Thank you for taking care of us.

All staff were efficient and provided pleasant service. I would like to stay here again if I have the opportunity.