전국 × 고객 서비스 평가가 높은 호텔·료칸 - 181페이지

I often stay here when visiting Kobe because it’s in a quiet area of Kitano, and the spacious layout makes it very relaxing. It takes about 12–13 minutes to get into the city, but it’s an easy walk downhill (though the uphill walk back is tough). There are also restaurants on site, and during my two-night stay I was able to enjoy both Japanese and Western cuisine.

This time, we stayed in the Jinshiro Room. As always, the in-room bath was incredibly relaxing. The meals were delicious too!

Since the Room we selected was on the 4th floor, we got quite tired going back and forth three round trips down to the 1st floor (for walking our dog, etc.), plus meals and the bath (four round trips up to the 2nd floor) (lol). Next time, we’ll choose a Room on the 1st or 2nd floor (lol). Other than that, there were no problems. Our dog was happy, and the food was delicious too. (We are an elderly couple, aged 75 and 70.)

We stayed here for our summer vacation, using two Rooms for my daughter’s family (four people), us, and three dogs. Our grandchildren were delighted with the spacious Room, the Onsen, and the delicious meals. Since our two-year-old grandchild can’t eat adult meals yet, the staff kindly served food that seemed suitable, which we really appreciated. We would love to stay again when sightseeing in Nikko.

We stayed in a Room with a private pool at SideB. Both the Room and the pool were spacious, and we were able to relax deeply. The pool, which seems to have been newly built this year, is large enough for serious swimming. All of the Hotel staff were kind, and chatting at the café and during breakfast became one of our highlights. It’s a wonderful Hotel, and we’d love to come back.

We stayed here for the first time to celebrate our wedding anniversary. The Accommodation was beautifully arranged, and all of the staff were wonderful. We were delighted that each person congratulated us on our anniversary. Every dish was delicious, with carefully prepared broth, and the tableware was lovely as well. My spouse and I truly enjoyed a happy time together. We also enjoyed the open-air bath many times. We would love to stay again. Thank you very much for your hospitality.

I occasionally stay at hotels in the Ginza area, but this stay was the most satisfying so far. The price range of around 40,000 yen is just right for Ginza—not too expensive or too cheap. The flow from the entrance to the room was smooth, and the large public bath was spacious, clean, and well-designed with a great sense of style throughout. Additionally, the fragrance inside the elevator was very pleasant—it made me curious about which brand's scent was being used because it smelled wonderful. What stood out most was how staff handled a situation when I accidentally left my ring in a locker at the public bath. Despite it being after closing hours, a front desk staff member kindly and promptly searched for it and helped me recover it—I am truly grateful for their assistance. Among all my stays in Ginza accommodations so far, this hotel has been my favorite by far. Thank you for such a wonderful experience! (As an IKYU Diamond Member, I would be even happier if more perks were added for Diamond members in the future!)

It was a quiet, relaxing, and stylish Accommodation. From the Setagaya-Daita ticket gate, the lush green path felt like arriving at a sightseeing spot you wouldn’t expect to find in the city center—it was wonderful. The late-night ochazuke and breakfast were both delicious, the Room was spotless, and I slept soundly—an amazing staycation. I worried the bath might be crowded if there were day-use guests, but it wasn’t at all; both at night and in the morning I had it all to myself, which was great. It was very clean as well. There is no cleansing oil or face wash in the bath area, so be sure to bring your own from your Room. I couldn’t make it to the tea lounge or bar because I was already full, but everything looked delicious. My child happened to be quiet so it was fine, but since this is a calm Accommodation, energetic kids might stand out. I didn’t see many families with children. Also, there are shoji screens in the Room, so if you have a child who might tear them you may feel on edge during your stay. At meals they provided a child’s chair and cutlery for us, which was extremely helpful. Going far for an Onsen can be tough, but here you can relax and enjoy an Onsen and great food with satisfaction comparable to an Onsen resort—right in central Tokyo—so I highly recommend it!

Although it is a long-established Hotel, it was clean just as the Reviews said. We made good use of the water dispenser and microwave. If I have the opportunity again, I would like to stay here.

The front desk staff were very courteous, and I had a pleasant stay from start to finish. The amenities selection was extensive, which I appreciated, and the Room was clean and felt fresh—the moment I entered, it smelled wonderful and was very comfortable. At breakfast, the Hotel staff recommended dishes to try, which made the meal even more enjoyable. Also, being able to check out smoothly without stopping by the front desk was convenient and much appreciated.

We arrived by car. Before check-in, we went to confirm the parking, and the front desk staff kindly advised us that if we planned to take the car out after checking in, the affiliated parking lot would be best, but if not, a nearby coin-operated parking lot might be cheaper. Thanks to that advice, we were able to keep our parking fee low. Thank you very much. The drink service and complimentary breakfast also had a great selection and were delicious. The special dessert financier was especially tasty. We were also happy they had apples. The large public bath operates on a rotating schedule, and when it was the men’s time slot, there seemed to be too few washing stations. It looked like someone entered without washing first, which he found unpleasant. (This is not a complaint about the Hotel—more of an individual issue—but it would be nice if guests could be mindful.) Since there were three of us and we had a lot of luggage, it would have been even better if there had been a simple luggage rack or stand. All of the staff were very pleasant and helpful. Thank you for taking care of us.

I’d rate the bathroom size 0.1, but I was satisfied with everything else.

Both the quality and quantity of the meals were more than satisfying. The bath water had the unique feel of Ureshino Onsen, and I soaked in the in-room bath four times. If I have the chance, I would stay again.

This was our fourth trip with our Toy Poodle, Fukumaru! We didn’t want to leave him alone in the Room, so it was very helpful that we could bring him to the dining area. As a pet-friendly property, we were able to relax and enjoy a comfortable stay, and we were very satisfied. We’d love to visit again someday.

The rooms were very well cleaned, and the meals were made with great care for the ingredients, so we felt at ease. This is a Hotel we want to visit again and again. The staff were friendly and kind, and we were able to truly relax. Thank you very much.

This was our second stay, after visiting during Golden Week last year. The TV in the Room occasionally had poor reception, possibly due to a weak signal. Also, since it is along the road, there is some traffic noise. The Room and bathtub are clean. We would like to stay here again when we visit Saga Prefecture!

Unbeatable value for money. I was satisfied with everything.

I stayed here during a trip to Hiroshima. It was in a very convenient location, close to major sightseeing spots. There were also many restaurants nearby, so finding dinner was easy. I stayed with relatives, and everyone raved about the pillows! They were extremely comfortable, and we all felt refreshed after a day of sightseeing. If I come back to Hiroshima, I would definitely stay here again. Thank you very much to all the staff.

Thank you very much for your hospitality. This was our first family trip since losing our beloved dog, and we traveled with my elderly parents who have difficulty walking. I thought it might feel a bit sad, but everyone was so kind and had such wonderful smiles that it became a truly enjoyable trip! Our dog’s name was also Fuji, so it felt like we were meant to be here. My parents were also happy that, thanks to the walking support cart, they could choose their own dishes at the buffet. Every dish was amazing—beautifully presented and delicious. The meat was tender as well, and everyone loved it. We also enjoyed the water bar, the old-fashioned game arcade, and the souvenir shop! The bath was spacious and great, but there weren’t many handrails, so my mother seemed a little uneasy. Still, it felt wonderful. The Room was of course clean and very comfortable. We went to the pool area to take photos, and I thought it was a pleasant place for a walk. We would definitely like to stay again. Thank you very much.

As the start of my trips to Okinawa almost every month, thank you for always taking care of me at Excel, my No.1 Hotel near Haneda Airport. This is my second stay this month. Once again, from check-in onward, the staff were kind and helpful, the Hotel was quiet throughout, and I was able to spend a comfortable time in the Room. Last month in Miyakojima, I also stayed at Tokyu Resort, and I recently realized it is part of the same group. I have stayed there several times as well—it was another wonderful Hotel. Next month and the following month I will be departing on the same day due to work, but my next stay is planned for November and around year-end. Thank you in advance.