전국 × 고객 서비스 평가가 높은 호텔·료칸 - 174페이지

My son stayed here during a trip to Chiba. Because this Hotel is located very close to the Chiba Park Exit of Chiba Station, I felt comfortable letting him stay there. He was very satisfied with the pillow rental service that lets you choose a pillow that suits you, the welcome drink bar at check-in, the large Onsen bath, and the delicious breakfast. Considering the price for this level of service, I felt it offered outstanding value for money. I’d like to stay here myself someday. Thank you!

I had to book after noon on the day due to a sudden business trip, but fortunately there was a vacancy and I was able to stay. This was my second stay, and the front desk staff were courteous. The Room was clean, and I had a comfortable stay. Thank you as well for keeping my ice packs for me! I would definitely like to stay again if I have the opportunity.

This was my first time staying at this type of Hotel, but it was more comfortable than I expected, and choosing it was the right decision. The check-in explanation was very thorough and left a great impression. The Room was clean, and the shower had plenty of hot water with good water pressure. The shampoo and conditioner also smelled nice. I would like to stay here again next time.

I stayed for a Multiple Night Stay (2 nights) and it was very good. Because I have difficulty hearing and had informed the Hotel in advance, the staff explained everything clearly. Also, something I had not seen at other hotels was a device in the Room that lights up to notify you when staff visit. I’m not sure if every Room has one, but it was extremely helpful. There are places nearby for shopping and dining, so the location was very convenient. The Room was spacious with enough space to open my suitcase, so I could relax comfortably. When I come to Ishigaki Island again, I would like to stay at this Hotel.

The front desk staff were very helpful, and the room was thoroughly cleaned, so I had a comfortable stay.

Both the space and the hospitality were very comfortable. At the end of dinner, rice and eel were served, but the eel was tough and the seasoning wasn’t to my taste. The rice was very delicious. As a Diamond member gift, I received rice. I plan to cook it in a clay pot. The bath is on the small side, but it was very clean with a faint sulfur scent—truly the best Onsen I’ve ever experienced. I was worried because I had facial allergies, but instead the itching went away and the redness subsided. Once again, I was impressed by the power of nature. Thank you very much for taking such good care of us.

The breakfast was delicious. There is also a convenience store nearby, which was very convenient.

I made a last-minute same-day Reservation and stayed here. Thank you for welcoming me. My luggage was heavy, so being able to park right in front was a big help. The Room’s bathroom and toilet were clean, and the Room size was just right. I also appreciated the bath chair, which is often not provided. However, it seemed there was no hair dryer in the Room, and that was the only inconvenience; everything else was great. Since it was a same-day Reservation, the view from the Room was disappointing, but I was able to relax and enjoy my stay. Thank you very much.

It was a very comfortable Hotel. The staff were kind, and the Room had a calm atmosphere, which was great. One disappointing thing was that the refrigerator did not get cold at all.

At check-in, we were told an upgraded Room was available, and we were moved to a very nice, spacious Room. The view was great, and the bathtub was even larger than the one at home, so we could truly relax. At check-out, I accidentally left something behind in the Room. When I contacted you and went back to pick it up, you had kept it safely in a plastic bag. I’m sorry for the trouble. Thank you very much. I would love to stay again.

As we did last year, we stayed again during the Obon holiday this year. Thank you for a wonderful time!

The Room was small, but it was very good. The breakfast was also delicious.

The building is new and located in front of Kumamoto Station, with spacious and clean rooms. The Onsen is small, but the water quality was excellent. The complimentary breakfast was delicious. There is only one elevator, so there might be a short wait, but everything else was very satisfying. The Aka-sake was delicious as well.

First, I was truly impressed by the hospitality. Upon arrival, they greeted me by name, which made me feel very welcome. The Japanese-style room was spacious and spotless. There was even a homemade dessert in the refrigerator. The bath water quality was amazing—silky and smooth—and it left my skin feeling incredibly soft. My dry skin actually improved during my stay. Both dinner and breakfast were lavish, and I enjoyed a full feast. It honestly felt like the best hospitality imaginable. I definitely want to come again!

I stayed here during a trip to Hiroshima. It was in a very convenient location, close to major sightseeing spots. There were also many restaurants nearby, so finding dinner was easy. I stayed with relatives, and everyone raved about the pillows! They were extremely comfortable, and we all felt refreshed after a day of sightseeing. If I come back to Hiroshima, I would definitely stay here again. Thank you very much to all the staff.

We were highly satisfied with everything—the Room, the Onsen, the atmosphere throughout the building, the service, and the meals. Since there were three of us this time, we booked a quadruple Room. Usually the third person ends up on an extra bed, but here it was a proper spacious bed, so we could truly relax. The entire building is covered with tatami mats, so you can walk anywhere barefoot or in socks and feel relaxed as if you were at home. It was also fun being able to choose a colored yukata. In addition, several types of pillows were placed in the hallway on each floor along with pillowcases so guests could choose—this really felt like exceptional hospitality. The process of taking the slope car to reach the Accommodation was enjoyable as well, and everything about how we were guided was smooth—we really felt how good the service was. The meals were delicious and thoughtfully prepared, making them visually enjoyable too. We also had a dedicated staff member who carefully explained that no allergens were included and provided detailed guidance about each dish—their attentiveness was outstanding. It was truly a wonderful stay.

I woke up to rain, and in the morning open-air bath, the wet green maple leaves were glistening. Maybe I drank a little too much and ate too much yesterday? Time passed slowly, and I felt truly refreshed. What soothed me most was the smiles of the front desk team and the staff at Banri. Thank you very much.

I look forward to staying at Pearl Star every summer. Thanks to the staff who provide Shuttle Service with a smile from check-in to check-out, I always have a very pleasant stay. Breakfast is one of the highlights for me, and I like to get seated early and enjoy it at a relaxed pace. This is a Hotel I would love to stay at again and again.

This was my first stay with my 4th-grade daughter. Not only the Room, but also the floor and elevators had a ship theme. We had just come back from DisneySea, so we felt a little sad to leave it behind, but once we entered the Hotel, we could immerse ourselves in that atmosphere again, which was wonderful. The Room and beds were small, but for two women it was not a problem at all. The bathroom is also small, so if you are staying with a man, I think a different type of Room would be better. The breakfast buffet had a wide variety of staples, main dishes, side dishes, and drinks, and everything was replenished quickly—it made for an enjoyable morning. The food was delicious and we could eat at a relaxed pace, so I’m glad we chose the plan with breakfast included.

This was the only Hotel in the Hotel New Awaji group I hadn’t stayed at yet, so we visited during our summer vacation. The Facility is a bit old, but it was kept reasonably clean. The Onsen water was excellent, and the view from the bath helped me forget my everyday fatigue. Personally, I think this had the best meals of any Hotel New Awaji property I’ve visited so far—this is a big plus for me. My daughter also said she wants to go again.