전국 × 고객 서비스 평가가 높은 호텔·료칸 - 167페이지

I was also working remotely during my stay, and I truly appreciate your consideration regarding the cleaning schedule. The Room layout was ideal for remote work as well. Also, some Business Hotels recently have very small closets, but yours had ample space and was perfect for a Multiple Night Stay. Thank you very much.

Our return flight was canceled due to a typhoon, so we urgently requested an additional night on top of our planned two-night stay. The staff kindly accommodated us, which was a huge help. We had breakfast for two days, and the menu changed properly each day. The Room and the large public bath were both very clean, making this a wonderful Hotel. Thank you very much—we would love to stay again!

First of all, it’s conveniently close to the station. The Room and bathroom are small, but the elevator hall and the curtains in the Room were nicely coordinated and cute. And just as the Reviews said, breakfast is delicious! There are many kinds of rice balls, and I was very satisfied. I was in a rush because I was on a business trip, but next time I’d like to enjoy it at a more relaxed pace.

Just a short walk from Yokohama Station, with a drugstore on the first floor and a pub and restaurant on the second—very convenient! Even so, the Room is quiet, and I loved the calm interior. Breakfast was fun at the Royal Host buffet!! I’d like to stay again for a Multiple Night Stay.

The staff’s courteous greetings, thoughtful attention to detail, and genuinely caring words were truly wonderful. In today’s Ryokan industry, where efficiency and flashy services are increasingly common, this Accommodation perfectly delivered—at a remarkably high level—exactly what I look for in a Ryokan. The Onsen and the Room were flawless, and the cuisine was delicious with delightful surprises. I also enjoyed being able to drink the Onsen water, and it was fun to admire the flowers arranged throughout the property. This has become an Accommodation I would definitely love to visit again. Thank you for such a wonderful time.

It’s conveniently located right next to the station, so access is excellent. The Room lighting was bright like at home rather than the dim, orange-tinted lighting common in many Hotels, which made it very comfortable for doing makeup. Breakfast also featured Toyama specialties and was very delicious. I was a bit concerned that, due to the sink design, water tended to drip onto the floor near my feet, but overall it was a very good Hotel. I would like to stay again.

We chose an Accommodation Plan that includes a French course meal. Everything was delicious, the portions were generous, and we were very satisfied. Breakfast was also delicious.

Highlights Recap: A Thoughtfully Attentive Stay Experience Unbeatable proximity to the airport: After a long journey and a full day of shopping, the last thing you need is more time on the road. This hotel makes the most of its airport convenience, allowing you to drop your luggage quickly and settle in with ease before your flight the next day. Spacious and peaceful private space: The moment you open the door, you’re welcomed by an impressively roomy layout. Unlike many compact city business hotels, the suite-style design here offers a reassuring, home-like sense of comfort. A quiet night with excellent soundproofing: Despite being close to major transport links, the room’s sound insulation is outstanding. The night stays truly quiet—no disruptive noise—making it easy to enjoy deep, high-quality sleep. Comfortable amenities and thoughtful details: From soft, skin-friendly bedding to well-appointed bathroom fixtures, every detail reflects genuine care for guests—so you can fully unwind and enjoy a moment of relaxation before heading out.

My husband and friends had visited before and recommended it as a place to relax, so we decided to stay here. It was only a one-night stay with three generations—my daughter, my 3-year-old grandchild, and me—but it became a truly memorable experience. Above all, I was deeply impressed by the staff’s thoughtful attention to detail. The meals were beautifully arranged using local ingredients. After spending several days on other islands in Okinawa and starting to tire of similar menus, this was especially appreciated—and everything was delicious. The French toast at breakfast was outstanding. If you visit, I highly recommend booking a plan with meals included.

Because I made the Reservation at the last minute, only a larger Room was available, so I booked that one. It was a bit expensive, but I was satisfied with the Room. The Hotel itself is a little old, but it has been renovated and improved in various ways. The meals were well thought out and I was pleased. I would like to visit again when I have the chance.

I stayed here to attend a live concert. The Accommodation was very clean overall and had a bright, pleasant atmosphere. Both the Room and the bathroom were comfortable, and I was able to relax and rest well. The only disappointment was that the breakfast selection and portions felt a little limited. It might have been because I went for breakfast a bit late, though... The staff also explained everything politely, which was very helpful. Thank you very much.

Breakfast was very delicious, with a wide variety of options and an excellent selection. Thank you very much.

I was pleasantly surprised by the excellent breakfast. The large public bath facilities were also very well equipped.

The room was clean and very nice. There were restaurants and eateries nearby, all within walking distance. The breakfast was also delicious. I would like to use it again if I have the chance.

I stayed here several times back when it was the Mitsui Garden Hotel, but after COVID the room rates had risen quite a bit, which made it a tough choice. Now that it has been reborn as the Royal Pines Hotel, the rates are more reasonable. The Facility and Room were clean and well maintained, and the staff’s hospitality was excellent. The breakfast buffet was also very impressive. It seems like a great option not only for business trips but also for family travel. I’d love to stay here again when I visit Chiba.

I tried the natural large public bath during my stay. It was fully booked on Saturday, so I went on Sunday. After check-in, I enjoyed a relaxing soak in the soft, pleasant water. Unfortunately, the restaurant was closed, so we went out to eat. The breakfast buffet was small but well put together—I was able to try a little of almost everything, and it was delicious. There was also a Toyama local foods section. I just wished there had been an ice cream vending machine. I’m planning to stay again next month.

This Accommodation is a day-use Onsen Facility with lodging, overlooking the satoyama landscape of Okuizumo. Thank you for letting us stay at a very reasonable rate as part of the “Special Room Grand Reopening Commemorative” offer. The Room was clean and comfortable. The refrigerator was well stocked with complimentary drinks such as beer, chu-hi, sake, and tea. There was also a coffee machine with plenty of coffee beans provided—perfect for coffee lovers. The open-air bath is not very open, but it is free-flowing from the source. However, since the source temperature is low at 29°C, it was disappointing that hot water needs to be added. Because it was hot in July, we mostly bathed using the source water as-is. When I returned to the air-conditioned Room I felt chilly at first, but afterward my body warmed up from the core. The large public bath was far from the Special Room, but I still went three times. I noticed a slight chlorine smell, but it was nicely warm. It would be ideal if the in-room bath’s spring water could be heated. For dinner we had the top-tier “Matsu Kaiseki” at a table in the restaurant. At this great price (50,000 yen), we were fully satisfied; however, if it were priced at 70,000–80,000 yen or more for two people, I think more creativity would be needed both in the dining setting and in the meal content. As of writing this Review on IKYU.com , it seems that Special Rooms are not currently being sold there. We were glad to enjoy beautiful satoyama views with no solar panels or anything else in sight from this Accommodation. All staff served us with warm smiles and pleasant hospitality. I also appreciated that most staff were local Japanese rather than foreign workers. We support hardworking Japanese Ryokan like yours. If charging regular rates, we hope you will consider adding one more step of “specialness” worthy of a Special Room. We would love to stay again.

After golfing near Higashimatsuyama, I made a Reservation to enjoy an area where I hadn’t stayed before. With an Onsen and breakfast included, it was a very satisfying stay. There was also a nearby restaurant serving Higashimatsuyama’s famous yakitori (actually pork). When the weather cools down, I’d like to stay here again and visit Shinrin Park. If there’s room for improvement, I felt it would be better if the refrigerator door and the cabinet door opened in the same direction, as they currently open opposite ways.

The 6-tatami Japanese-style room was on the second floor, and both the bath and the breakfast venue were very convenient. The air conditioning was just right, and I slept well.

Close to the castle and the station, very convenient. Highly recommended.