전국 × 고객 서비스 평가가 높은 호텔·료칸 - 156페이지

The seaside Room offers a stunning ocean view, with new tatami mats and a very comfortable stay. Dinner was outstanding in both quality and quantity, featuring abalone sashimi, abalone steak, abalone rice cooked in a pot, plus seasonal sashimi—an excellent abalone-focused meal. Breakfast also had a wide variety of side dishes, and the sweet shrimp soup was refined and delicious. We were very satisfied—it exceeded the price. Thank you!

While it is not as luxurious as a Resort Hotel, it was a comfortable Hotel where we could relax while trekking and sightseeing on Yakushima. Compared with guesthouses, our privacy was better maintained, and we were able to spend our time calmly. The staff were kind, and we had a pleasant stay. There were also tasteful souvenirs displayed inside the building, which was fun to browse. From the Room, we could enjoy an ocean view—sunrise in the morning and a starry sky at night. It is a Hotel where you can unwind while feeling close to Yakushima’s nature.

Our family of five (four adults and our third son, 1 year and 9 months old) stayed here. We had been looking forward to this trip for a long time, but the weather on the day was terrible—so bad we were caught in a sudden torrential downpour. The heavy rain made visibility poor on the way to the Facility, and it was still pouring at check-in, but thanks to the staff’s kind and careful guidance, we were able to get into our dome tent safely. Unfortunately, the bonfire event planned at the center was canceled, but that couldn’t be helped given the weather. Even so, the Facility offered a rainy-day-only service of lending a projector free of charge (normally 1,000 yen). Thanks to that thoughtful gesture, our kids never got bored and we were able to enjoy glamping in a way that only a rainy day can offer. By the time we headed to the large public bathhouse, the rain had stopped for a while and there were few other guests. The men’s bath (with our kids) and women’s bath (for my wife) each felt like private use. We could relax without worrying about anyone else—and for our 1-year-9-month-old son it was his very first large public bath. Seeing him enjoy it without being scared put smiles on all of our faces. Even at night the weather remained unsettled—rain on and off with occasional thunder—but we couldn’t give up on seeing the stars. After putting our youngest to sleep, we took it easy with coffee. When I stepped outside around 3:00 a.m., all the clouds had cleared away, revealing an unbelievably beautiful sky full of stars. Countless stars shone brightly—far more than you could ever see in town—and I felt staying up late was truly worth it. On another note, perhaps because of the heavy rain, a few millipedes found their way into our house tent area and our older two boys made quite a fuss in the middle of night (laughs). We ended up slightly sleep-deprived, but now it has become one more funny family story—something that comes with being surrounded by nature. In the morning we woke up to birdsong. The fresh air made for an incredibly pleasant start to day—a luxurious moment you can’t experience in everyday life. The previous day’s bonfire had been canceled as an event, but they kindly arranged for each house area to enjoy one until 8:30 a.m. next morning instead. Watching fire while drinking coffee and reading was exactly what I’d hoped for. We enjoyed both dinner and breakfast together as family on deck in front of house area; meals eaten in nature are something special every time—and everything was delicious. Even after returning home,we kept talking about how much we'd love come back again."

The three of us stayed in the Aladdin Room. It was spacious enough for three people, and with the high ceiling it felt very open and airy. The color scheme was stylish and beautiful. Since we came back from Disney, it felt like a waste to use such a lovely room just for sleeping—the interior was wonderful. We were exhausted from walking in the heat, but staying here refreshed us. Thank you very much.

It was my first stay in a while, and the floor had a calm atmosphere. The Room was spacious, thoroughly cleaned, and clearly well maintained with an excellent sense of cleanliness. Above all, every staff member was courteous and professional, which made my stay very comfortable. Choosing this property for my time in Osaka was absolutely the right decision. I would love to stay again when I have the opportunity, and I look forward to seeing you then.

I was happy to be able to celebrate my birthday here again this year. Not only was the Room wonderful, but the meals were delicious, and the staff’s hospitality was excellent—I’m always grateful. The towel cake in the Room and the mago chazuke I had been hoping to try made it even more special. I had a truly lovely time. Thank you very much.

The staff are always courteous and attentive, making my stay very comfortable. The Room is thoroughly cleaned, the bed is very comfortable, and I can truly relax, so I keep coming back. The bamboo lanterns in the garden change little by little with each season, and I look forward to strolling around every time. At the club lounge, the beer server was available from tea time, which was just what I needed after being worn out by the heat. This time, I also enjoyed warm, freshly made pancakes from the pancake maker—it really lifted my spirits. It’s wonderful that there’s always something new to experience. I’m looking forward to visiting again next time.

This trip was both our summer getaway and a birthday celebration. It was our first time in Aizu, and we stayed at Urabandai Lake Resort, Geihinkan Nekoma Rikyu. The bath exclusively for guests of Geihinkan Nekoma Rikyu included an open-air bath, wasn’t crowded, and allowed us to relax and fully enjoy the Onsen. The meals at the French restaurant were not buffet-style for either dinner or breakfast, so we could take our time, and everything was delicious. We were able to truly enjoy an extraordinary escape. Being able to stay quietly throughout the Hotel, including the bathing area, was truly wonderful. There was no noisy atmosphere—perfect for an adult Hotel stay. If I had one comment… the signal in our Room was weak and we couldn’t use our phones. I would be happy if this could be improved. Unfortunately it rained the next day, so we’d like to visit again on a nice sunny day. Thank you very much for celebrating my birthday as well.

This was my first time in Himeji to see an opera. I considered other options, but chose this Hotel because of the Nikko brand, a separate bath and toilet, on-site parking, and even a club floor. However, the parking lot fills up quickly (it’s near the station and there aren’t many spaces), which made me nervous as a guest traveling from far away. A male staff member at the parking entrance kindly secured the last available space for me, which was a huge help—thank you very much. It would be great if parking could be reserved when making a Reservation, though I understand it may be difficult to manage. I also appreciated that parking is free for club-floor guests. The Facility feels a bit dated in places, but the Room has been renovated for comfort and convenience, with no shortage of amenities. The ReFa shower and hair dryer were excellent. The toilet wasn’t just updated cosmetically—the fixtures and piping also seemed new, making it very easy to use. The pajamas were a comfortable two-piece set with a soft feel and relaxed fit. It was quiet at night and I slept very well. The lounge made me wonder if this price is really okay—the food and drinks were impressively plentiful. Not only alcohol but also a great selection of HARNEY & SONS teas; the cinnamon tea recommended by one of the hotel staff was so good that I bought some afterward. Overall, the service was pleasant throughout and I could truly relax. Breakfast offered an extensive variety of both Japanese- and Western-style dishes—so much that even with my big appetite I couldn’t try everything. Live-cooked egg dishes are common at Hotels, but this was my first time seeing burgers made to order right in front of me. The burger was delicious—and perfectly sized as well. And the Awaji Island milk was outstanding. With no time limits on parking or lounge access, I could visit Himeji Castle and shop in the arcade as well. This isn’t just convenient for guests—it also feels like support for local revitalization efforts. Breakfast included many locally inspired items, and even the vending machines next to reception carried products from local confectionery shops—another nice touch. I don’t often have reasons to come to Himeji, but I’d love to return for a relaxing staycation. Thank you very much for your hospitality.

Staying at Haimurubushi—an Accommodation I’d always wanted to try—was a dream come true. From the pickup at the port, the service was excellent in every way! Even during our summer vacation trip, we didn’t have to wait in line for anything, and we truly enjoyed a relaxing island pace of life. Our whole family was very satisfied.

I have visited Ikaho several times for Onsen-hopping, and this time I stayed at Kishigon, which I had wanted to try for a while.\n\nI really enjoyed visiting the three different baths. In particular, Gonzaemon-no-Yu had a wonderful atmosphere and became my favorite.\n\nWhen I visited Ikaho last time, I stayed at another Onsen Accommodation with the same Golden Hot Spring water, but it was disappointingly lukewarm, so I was a bit worried. However, at Kishigon the temperature was just right for me and it was excellent.\n\nThe view from the Room was great as well. At the post-bath lounge area (available only during certain hours), we could enjoy alcoholic drinks, and in the lounge we could have coffee.\n\nSince the stone steps are right in front of the Accommodation, it was easy to take a stroll after check-in or after dinner.\n\nOverall, it was great value—there were so many things to enjoy at a reasonable price.

We stayed for two nights for about 14,000 yen for two people. We visited USJ and the Osaka Aquarium Kaiyukan, and the location was convenient. The complimentary breakfast was delicious, so we had it both mornings. The bed was spacious, and having an outlet and a small table by the pillow made our stay very comfortable. We’d love to stay here again when we visit Osaka!

It was a wonderful stay. It was a hot day, but we had fun exploring by cart even though we were sweating a lot. After that, we used the Onsen in the Hotel building. There were two types of baths, and we really enjoyed both the milky-white water and the other bath as well. The complimentary drinks after the Onsen were also delicious, which made us very happy. Dinner BBQ was tough because, as expected, there were lots of insects drawn to the lights and it was very hot. We cooked outside but ate indoors, which still felt like quite a challenge. However, the food quality and portion size were excellent! I would love it if you could consider offering catering dinner options other than BBQ. Breakfast was beautifully presented, and we enjoyed it both visually and taste-wise. The Room was well stocked with various insect sprays and repellents for bug prevention. The bath area, sink area, and toilet were all spacious and easy to use. Because the sofa is so large, it made the Room feel smaller—so I wondered if it might be unnecessary. That said, it is helpful when four people are staying together. It was a pleasant surprise that a bag with dog treats and dog supplies was provided and could be taken home. It has been extremely useful as our walking bag. With such a large garden and wide wooden deck, it was hard to relax outside during the hot season, so I’d like to visit again in a different season.

Thank you as always. Once again, the front desk staff were courteous and kind, and I had a very pleasant stay.

The bed was very comfortable and easy to sleep in. The pillow suited me perfectly—I almost wanted to take it home. It was also just a 2–3 minute walk to the Nakanoshima Museum of Art, which made evening visits very convenient. There were plenty of dining options nearby—if anything, it was hard to choose. If I have the opportunity, I would love to stay again. Thank you.

Thank you very much for your hospitality. The service was courteous, the Room was clean and spacious, and I was able to do laundry. There was also a desk and chair where I could relax with tea. The bath had a Mirable shower, a jacuzzi, and a mist shower that felt wonderful. I only ordered breakfast in the morning, and the bread was delicious.

We stayed as an 82-year-old grandmother and her 22-year-old grandchild. Having lived abroad for many years, we were continually moved by the wonderful Japanese hospitality. The Room with a private in-room Onsen we had always dreamed of was extremely comfortable, and the wide variety of dishes served each day were truly delicious—we could feel the chef’s care in every single item. All of the staff were very kind, and it was simply a fantastic three-night stay. When my grandmother felt unwell from travel fatigue, they even made rice balls for her and showed us such thoughtful kindness. Japanese hospitality is the best in the world. We look forward to visiting again someday. Thank you very much for everything.

A Hotel perched on a sheer cliff. I was a little anxious until I arrived. Considering the rain, wind, and snow in that setting, maintaining the building’s exterior must be very costly, yet the rates are reasonable. The Room furnishings may be old, but they are high quality and well maintained, making it very comfortable. Because of the cliffside location, the view from the Room is outstanding. The in-room bath is spacious and also offers an amazing view. Best of all, you can fully open the sliding window for a wonderful sense of openness—even watching seagulls dive right in front of you. In addition, both dinner and breakfast were excellent French cuisine, and the staff service was attentive; everything left me completely satisfied. Dining while watching the sunset was a special, unforgettable experience. I also think it’s a great system that you can choose souvenirs via the TV’s online service—it lets you take your time deciding during your stay. I could really feel what this Hotel values in its hospitality, and it made for an extremely satisfying trip. In an age when “good” often simply comes with paying more, I was truly delighted with this level of hospitality at this price!

The location is excellent, right next to Sapporo Station. There are convenience stores nearby, as well as the morning market and easy access to buses and trains. The breakfast buffet is outstanding. The staff were courteous and left a great impression.

Given the price, I wasn’t expecting much, but it was cleaner and more comfortable than I thought. It was great to have a large public bath, and I felt the food quality was good as well. The only downside—though it was my fault—was that I got lost on the way there and found the location a bit hard to find. Still, I’d like to stay here again.