전국 × 고객 서비스 평가가 높은 호텔·료칸 - 154페이지

I stayed here on a business trip. It’s close to the station and has a large public bath, which helped me relax after work. Thank you very much.

The building is old, but it felt clean. There were paintings displayed everywhere, which was lovely. The Hotel staff were also very courteous. However, after checking out, I stopped by again in the evening because I decided there was a souvenir from the Hotel that I wanted to buy. When I told a man at the front desk—someone I had not seen before—that I was not a guest with a Reservation for that day, his attitude felt a bit cold, so I deducted one star. The female front desk staff were all polite and helpful. Thank you very much.

I stayed here while visiting my hometown. My husband had previously stayed for work and said the breakfast was very delicious, so I was looking forward to it. For both days, we enjoyed a delicious breakfast at a relaxed pace. They also kindly accommodated an early check-in. What was disappointing was that the Chinese restaurant was closed that day. On the second day, I put out the sign requesting Room cleaning and left, but when I returned close to 3:00 p.m., housekeeping was still in progress. Perhaps it had been overlooked… I had no choice but to wait in the lobby until it seemed they were about to finish. Lastly, when leaving the parking lot, the free ticket wasn’t enough and I had to pay extra. If someone had mentioned that charges apply after 24 hours, for example, I could have confirmed it at the front desk before leaving. Other than that, the service was excellent and we had a very comfortable stay.

The Hotel is conveniently located just a short walk from JR Nagano Station, crossing the overpass to the left after exiting the ticket gates. The entrance was beautifully decorated for the New Year, and the staff welcomed us with warm smiles, ensuring a smooth check-in process. The Room was impeccably maintained, equipped with convenient amenities for a comfortable stay. From our Room, we enjoyed a delightful view of JR Nagano Station, which became a memorable part of our visit. Adding an on-site coin laundry in the future would make stays even more convenient. Thank you for your hospitality!

Thanks to the Accommodation’s consideration, we were upgraded to a larger Room. The meals were delicious and we were very satisfied.

My three sisters and I stayed here because we had an early flight from Kansai International Airport. It was our first time, and the service was excellent—we were very satisfied. We plan to stay here again next time!

Stayed at a hotel close to the airport as my flight arrived at Naha Airport around 10 PM. Conveniently located near the station with a large public bath, and the clean room was very comfortable. The bus stop to Jungleia was also nearby, making this accommodation an excellent choice. Breakfast was delicious as well. Thank you!

The Japanese-style Room on the 3rd floor where we stayed doesn’t have a private bath, but it feels more spacious since there are no beds. The bath on the 2nd floor was not crowded, and since it’s available from 6:00 a.m., it was great to rinse off after a morning run. Perhaps because it was during the Obon holiday period, there were families with small children. It’s fine for a father to take two children to the bath, but one child needed to urinate and ended up doing so in the bathing area. Even though he rinsed it away thoroughly with the shower, it didn’t make for a pleasant bathing experience. The father also looked embarrassed. Another family had small children enter first by themselves, and it also seemed like they may have urinated as well... How about placing a signboard in front of the bathing area (even if somewhat noticeable) asking guests with small children to use the restroom beforehand?

It was a twin Room, but it was spacious and comfortable. The bathroom was a bit small, but it was clean. The staff were very polite and attentive. We were satisfied.

I was worried because the price was so low, but it came with free curry and even a 500 ml bottle of water—150 out of 100. Thank you very much. If I have the chance to come again, I will definitely stay here again.

I enjoyed soaking in Zao Onsen’s strongly acidic, milky-white water with a distinct sulfur scent—this is what an Onsen should be like. Since it’s an old building, there are countless flaws if you start pointing them out, so I stayed while telling myself that’s just how it is. The staff work hard, but not at a level that truly impresses. The meals featured many local specialties and were good, but the rice—the most important part—was too firm at dinner and far too soft at breakfast. This Accommodation is recommended for those who love Onsen.

This was my first time staying for three nights, and everything was great—the service struck the perfect balance of attentiveness and distance. It was a bit pricey, but it’s now on my list of Accommodations I’d like to treat myself to again. If I had to mention one thing, I’d love the meals to have a bit more originality!

I’m really glad we chose this Hotel for our long-awaited first trip to Hamada. We had actually planned this trip shortly after the Hotel opened, but it was during the COVID period. We reluctantly canceled because we avoided traveling outside the prefecture. At last we were able to come, and we had been looking forward to it. Even though it seemed busy during the holiday weekend, the front desk staff welcomed us with warm smiles and polite service. Also, on the day we arrived, there was self-service coffee and tea set out at the front desk. We had been traveling in the heat and were thirsty, so that was truly helpful. My family used the large public bath and said it felt great both at night and in the morning. The morning bath was not crowded. They also said it was so clean in the morning that you could tell it had been cleaned overnight. From the TV in your Room, you can check how busy the large public bath, coin laundry, and breakfast venue are. One thing to note: in the morning time slot, neither of the two elevators seems to arrive quickly, so I recommend heading out early. Since it’s right by the station, the location is excellent. You won’t have trouble finding dinner options. There are sushi restaurants, set-meal restaurants, izakayas, and more. If I have another chance, I would definitely like to stay here again.

Both breakfast and dinner offer a wide selection, including meat, fish, tempura, noodles, salads—everything you could want. The food is delicious. There are many kinds of desserts, and you can also take them back to your Room to enjoy. The herbal tea was excellent. The staff’s friendly greetings were wonderful. It’s a Hotel that’s hard to book, so if you get the chance, definitely give it a try.

It was a wonderful Accommodation. The staff’s service was very pleasant and made us feel truly comfortable. Their efforts for guests and thoughtful hospitality felt warmly sincere. It is a wonderful Accommodation where you can truly relax. We would love to visit again if we have the chance. It was our first time staying in Nasu, and it became a lovely memory for us. In particular, the male attendant’s lighthearted talk at dinner made everyone smile and created a relaxed atmosphere. Thank you very much. We also visited for an anniversary, and we were very happy to receive such a lovely gift. In fact, we just celebrated our 25th wedding anniversary. Thank you again for all your kindness and care. We will cherish it and use it with gratitude.

I stayed for a Multiple Night Stay, and the breakfast was delicious. I had a very comfortable stay.

We stayed in a Japanese-style Room for three people, and it was spacious and very relaxing—thank you. We were also satisfied with the Onsen, and the breakfast was delicious. Thank you as well to the staff for their courteous service. Although recovery is still ongoing, we sincerely hope for the region’s full restoration.

Hotel Frontier Iwaki offers an outstanding large public bath. The sauna and cold plunge pool are also available, and I am very satisfied. I will continue to stay here in the future.

The staff’s hospitality was excellent! The Room was very clean. Thank you for upgrading us to a slightly larger Room. There were plenty of places to shop near the Hotel, so we had a great time and never got bored. We felt it was the best place to stay for getting around the Goshogawara area!

The Room was spacious, the staff were very considerate, and I was very satisfied with the price. The air conditioner was excellent as well, with no odors or anything like that. I did have to look around a bit because an outlet was hidden behind the information sheet (oops). Since it’s right next to the Meitetsu railway line, those who are sensitive to noise should be aware of this (it didn’t bother me). I missed breakfast, so I can’t comment on any of the food.