전국 × 고객 서비스 평가가 높은 호텔·료칸 - 141페이지

We stayed for one night with three people. In addition to the three beds, there was a table and chairs, and we were able to open two suitcases on the floor. It was also nice that the toilet and washbasin area were separate. The hair dryer in the Room was a Dyson. Unfortunately, the springs in the extra sofa bed were so painful even just sitting on it that it was hard to sleep. Also, one of the chairs was wobbly and unusable. If the sofa bed and chair are replaced, it would be perfect. My family said that when the public bath is crowded, the changing area is small and difficult to use. I used it comfortably when it wasn’t busy. It would be nice if we could check how crowded it is from the Room.

Thanks to the information you shared with us by email in advance, we were able to arrive smoothly at Yukaen by shuttle bus on the day. Check-in was also explained carefully, and we stayed comfortably throughout. We considered sightseeing on the second day, but since we had fully enjoyed Chuson-ji Temple on the first day, we decided to focus on relaxing and enjoying the Onsen. We booked a head and hand course at Nagomi-yu for day use, had lunch, and spent a very restful time. The fried shrimp and minced meat cutlet we ordered for daytime drinks were impressively generous portions, and everything was delicious. The lounge pancakes were also great—we finished them in no time. Dinner on the second night featured a different menu from the first, so we could enjoy a new atmosphere as well. The hospitality truly felt guest-focused and very comfortable; my friend and I said we'd love to come back as we left the Accommodation. Thank you for a wonderful stay.

Close to the station and very convenient. The Room was clean and well-prepared, making it very reasonable for the price. This time, I had an early departure, so I couldn't enjoy the breakfast at leisure despite the variety available, which was unfortunate. Next time, I plan to have a schedule that allows for a relaxed morning.

We stayed again just after the Obon holidays, as we did last year. Since it was a group Reservation, we were contacted after booking to register names, and they even thanked us for last year and confirmed the guest names from our history—both surprising and very pleasing. The building itself is old, but the lobby, Room, bath area, and smoking room were all clean and comfortable. It’s a Hotel that made us want to stay again next year!

I always stay here—it's incredibly close to the station and offers excellent value for money!

The property was comfortable even for a wheelchair user, so we were able to enjoy our family trip stress-free. Thank you for your kind support, including parking right in front of the entrance and providing amenities such as a shower chair. At breakfast, we were warmly greeted with “Good morning” and guided to our seats with a smile; everything was delicious and very satisfying—fresh vegetables, firm momen tofu with a rich soybean flavor, miso from a long-established local producer, thick-cut bacon, curry, and more. There are also Rooms with a train view, which railway fans will love. We’re glad we could stay again this summer as well, marking the 20th anniversary of Hokuto City and the 10th anniversary of the Hokkaido Shinkansen!

A new Hotel close to the station. The bed was Simmons and very comfortable. I was thirsty, so I enjoyed a welcome drink of coffee and Earl Grey tea using the electric kettle in the Room. The amenities were well-prepared, and above all, the Room felt clean and pleasant. If I had to point out one thing, it would be that the shower water pressure was a bit low. Breakfast was also satisfying; the grilled mackerel with salt was hot and delicious. I would recommend this Hotel to anyone visiting Okazaki!

I usually stay at Itoen Group properties, but this time I tried staying here with a breakfast-included Plan! There are various shops nearby, so having no dinner included was not a problem at all. I came by motorcycle, and it rained quite a bit on the day of checkout, so when I told them I wanted to extend my stay, they looked into options and arranged it for me. The staff were very helpful, and I had a very satisfying stay. Next time, I’d like to try the Plan with dinner included.

My aunt found a hair and, since she is not good with such things, she ended up contacting the front desk, which I felt very sorry about. However, the response afterward was truly wonderful: they handled it thoroughly using as many as four vacuum cleaners, and someone who seemed to be the manager and branch manager also apologized to her in person. Thank you very much for your exceptionally courteous service—we almost felt bad for causing you so much trouble. She also said the meat at dinner was tender and very delicious. With ocean views from every room, the scenery was amazing, and she told us it was “the best trip ever.” We sincerely appreciate the heartfelt hospitality of all your staff.

Unusually for our family trips, we had dinner served in our Room and slept on futons laid out in a tatami-style Japanese Room, which reminded me again that Japan’s Ryokan culture is something to be proud of worldwide. Dinner was a course focused on carefully selected ingredients with modest portions, but it was more than enough for us—we were truly moved by the beautiful, delicious dishes. The deep-sea blackthroat seaperch (nodoguro) fried and topped with thickened sauce was especially outstanding. Breakfast was also a feast, charmingly arranged like a Shokado bento using local ingredients. At night, we lay down on the neatly made futons chatting, and before we knew it we had fallen asleep—when we realized it, it was morning. Does happiness get any better than this? The woman who looked after us—was she the proprietress or an attendant?—was wonderful. From explaining each dish and laying out the futons to helping us plan our itinerary and guiding us to the free Yasugi-bushi stage show (it was amazing—a must-see), explaining that the Onsen is free-flowing from the source, what the Onsen symbol means, and even soothing our baby—she felt like both a concierge and a dependable, knowledgeable mom. The bath was of course at just the right temperature and wonderfully open-air—we were completely satisfied. And despite all this, it was very reasonably priced. We would love to come again.

A clean Hotel. The bath was excellent. The pillow was quite firm, and I couldn’t sleep. The blackout curtains were good. The shower pressure was strong and great.

The building and room were very clean, and my family was satisfied. Thank you very much.

The Room was a twin, and we stayed comfortably. Above all, we slept soundly with the Tempur bedding. There was parking nearby, and there were also restaurants and a convenience store close by, so we had no inconvenience during our stay. Both the Room and the bathroom were very clean. Thank you very much for your hospitality.

I had been wanting to stay here for a long time, and my wish finally came true. I was very satisfied with the Onsen and the breakfast and dinner served in semi-private dining areas. If I had to mention something, the parking lot was far away and there were only stairs, so getting around was a bit difficult. Above all, I truly admired the staff’s warm and courteous service.

Many of the staff are from overseas, and I was truly impressed by how carefully and thoughtfully they worked. Both the Room and the bath were clean, and I felt they provided perfect service despite limited space, staffing, and pricing. The curry was delicious! Thank you very much!

On a whim, I decided to visit Himeji Castle and made a Reservation. Maybe because it was a weekday, I was able to stay at a very reasonable price. I booked a single Room, but it turned out to be a twin, so there was plenty of space and I could relax comfortably. The complimentary pillows you can borrow were especially great. The bed firmness was just right, and I slept soundly stretched out. I’m picky about pillows and use an expensive one at home, but this was even more comfortable than sleeping in my own bed. The tea bags available next to the front desk also had a wide selection—I tried rooibos and jasmine tea, and both were delicious. The bathroom was a bit small, but it was clean and well maintained. The staff were also very courteous. I’d like to stay here again if I have the chance. By the way, Himeji Castle is on the opposite side of the station from the Hotel, so you can’t see it from the Hotel.

I stayed here on my first solo trip after turning fifty. Although I didn’t stay long, everything was thoughtfully taken care of and very comfortable. The breakfast buffet after a walk to Nanzen-ji Temple was especially wonderful. Thank you very much.

This was my third trip to Miyakojima, but my first time staying overnight here. The building feels a bit dated, as it was built during the bubble era, but it was very well cleaned and felt spotless. One thing I noticed was that the hallway was very hot—probably to save electricity. Being able to take a shower after check-out was extremely helpful, and the staff were great at that time as well. You can see the sunset and even catch a bit of the sunrise—amazing. When I come back to Miyakojima, I will definitely stay here again.

This was my first time staying here. I had no familiarity with the area and hadn’t planned where to eat, but thanks to the wonderful hospitality of all the staff, I was able to enjoy a comfortable stay. I will stay here again the next time I visit Maizuru. Thank you very much.

This year, we stayed overnight with our dog. It was his first time swimming in the sea, and we enjoyed a BBQ together as well. He happily ate plenty of chicken, pork, and beef. Seeing his big smile made us so happy. At bedtime, we put him in his crate as required, but he wouldn’t stop whining at first (asking to be let out), and we were worried about disturbing the neighboring tents. After turning off the lights and waiting a while, he finally settled down. We’re sorry about that. We’d love to visit again with our dog next time.