전국 × 고객 서비스 평가가 높은 호텔·료칸 - 125페이지

This was my first stay here, and it felt far more fulfilling than you’d expect from just one night and two days. From the warm welcome on arrival, everything was handled with great care. The staff’s hospitality left a lasting impression, and throughout my stay they were attentive to even the smallest details. From start to finish—including the send-off at departure—I felt genuinely well looked after. Rather than feeling formal or scripted, it truly felt like each guest was treated as an individual. The Room had a calm, relaxing atmosphere, and best of all was the private open-air bath attached to the Room. Being able to soak in an Onsen at my own pace whenever I wanted was a special luxury, and it felt so good I wanted to go in again and again. Enjoying the open-air bath while taking in the garden and surrounding nature helped me forget everyday fatigue. The meals were also carefully prepared dish by dish—delicious not only in flavor, but also in presentation and seasonal touches. I enjoyed them so much that mealtime itself became one of the highlights of the trip. The overall atmosphere of the Ryokan is wonderful as well—quiet, serene, and naturally calming just by being there. Everything is beautifully maintained down to the smallest details, making it an ideal space for a true escape from daily life. Even though it was a short stay of one night and two days, by checkout I was surprised at how much lighter I felt both physically and mentally—I was able to fully recharge. This is a Ryokan that honestly makes you think, “I want to stay here again.” If you’re looking for Accommodation in Hakone, I highly recommend staying here at least once.

The meals were outstanding. Dinner met our expectations, and breakfast exceeded them. The vegetables, in particular, looked beautiful and tasted great. The Room was charming, and the bath was spacious and wonderful.

Last year, my 101-year-old mother-in-law passed away, and I invited my elder sister and niece, who have been feeling a bit lonely since then, to stay here. We celebrated my sister's birthday during dinner with a toast, and the staff surprised us with a Happy Birthday song and cake. Seeing my sister's happy smile made me feel so glad I chose this Hotel. Although we couldn't see the sunset this time due to rain (unlike last time), we will definitely come back again!

I want to support you. I’d like to visit again after the renovation. I can really feel how hard the staff are working.

It was conveniently located near the airport and easy to access. There is also parking available, so it’s reassuring if you’re traveling by car. I was worried about finding somewhere for dinner, but there were restaurants and a convenience store nearby, which was great.

The moment we arrived, my first thought was, “This is even more like a love hotel than I imagined!” When we entered the building, we didn’t understand the system, so we called a staff member using the phone at the front desk. That was the only person we met during our one-night stay. The bathroom has a jacuzzi and a spacious washing area, and you can even watch movies on the TV. I’m usually picky about pillows, but the bed was very comfortable. The drinks in the fridge were cheaper than at other Hotels. The amenities were surprisingly luxurious for these days—the body towel felt great to use, the toothbrushes were good quality, and there was even a ReFa hair dryer plus a hair iron! For breakfast I chose the BLT sandwich; it was delicious and came with coffee. It’s easy to access by car, and places like Toshodaiji Temple and Horyuji Temple were close by for sightseeing the next day. The price was low so I had no expectations at all, but it exceeded them in a great way!! It honestly felt more all-inclusive than the all-inclusive Accommodation we stayed at the next day (lol). Checkout is easy too. If I have another chance, I’d love to stay here again.

I chose Zao Onsen this time because I wanted to soak in Wald Berg’s open-air bath again after a long time. When I arrived at the Hotel, I felt the hospitality and service were better than before. At the front desk, they seemed to remember that I had stayed here previously. When I was shown to my Room, I appreciated that the air conditioning had already been set to a comfortable temperature. And then, the Onsen—Zao Onsen really is wonderful. Among all the baths in Zao Onsen, Wald Berg’s forest open-air bath is spacious and truly outstanding. Dinner was more than satisfying as well, and I was happy that even a solo guest receives a beer. I ended up enjoying the open-air bath four times—it was excellent. The only disappointment was that the riverside open-air bath was closed due to bear activity, so I couldn’t use it. In the past, my mother-in-law, my wife, and I came together and enjoyed our stay; this year my mother-in-law passed away, so it was just the two of us. As it is Obon season, we enjoyed Zao Onsen while remembering her fondly.

Pros: Friendly service. Great location—close to Yubatake and with parking available. Clean and well maintained. I used the bath at night and in the morning, and had it all to myself both times. The bread was delicious. Cons: The TV screen is small, so keep that in mind if you plan to watch TV. You can hear footsteps in the hallway. There were no slippers (they might be available), which wasn’t a big issue but felt a bit unusual.

An Accommodation nestled in the Kasugayama Primeval Forest, about a 10-minute walk from Kasuga Taisha Shrine. This is an even older Accommodation than Nara Hotel, originally established as a venue to host the Governor of Nara Prefecture. I had a wonderful stay at this Accommodation. The building shows its age, but everything—from the floors to the private hinoki bath—was beautifully polished, whether waxed or wiped with rice bran, and it felt spotless and very pleasant. You can really see the steady care and effort of the staff. The highlight is the food. Every dish had an elegant, gentle flavor, and the pacing was calm and unhurried. The simmered dishes in particular were outstanding—I was truly impressed by their depth of flavor. We often hear about Kyoto kaiseki; perhaps this could be called Nara kaiseki. All staff members were attentive without being intrusive, thoughtful about small details, and consistently pleasant. Their teamwork also seemed excellent. A deer even greeted us near the entrance. If you don’t require full barrier-free access or a Room that looks brand-new above all else, this is an Accommodation I highly recommend.

We were happy to see the energetic Hokkaido dogs again—Miyon, Dan, and Dolly! This Accommodation was satisfying in every way, from the Onsen to the meals, and they even moved our “repeat guest” plaque to our 8th car. Thank you to all the staff for your consistently warm and attentive hospitality.

We stayed here as a family. Inami is known as a mecca for traditional woodcarving artisans, and this Accommodation—renovated from an old kimono shop—perfectly matches the unique atmosphere of the town. Only one group per day. As others have commented, the Room, garden, and bath were all truly impeccable. What stood out most was the chef, who also served as our concierge. He was incredibly knowledgeable and taught us so much about the ingredients, the town’s history, and more. I was deeply moved by how learning about the cuisine and ingredients while dining made the meal even more extraordinary—it reminded me that food is also an encounter in itself. Thank you very much. Hearing about their experience after the Noto earthquake was heartbreaking, but we could also feel how people in Hokuriku are moving forward with determination. We would love to stay again.

Both dinner and breakfast were excellent! Dinner was a set course meal, and everything tasted amazing. We were completely full. It was a refined, adult-style menu, but my daughter also found it delicious and ate everything. It was truly wonderful.

We stayed as a family of three at the end of May. It was deeply relaxing, and we were able to take our time and unwind. After arriving around 3:30 p.m., we fully enjoyed the large public bath until dinner began at 5:30 p.m. The indoor bath and sauna were clean and excellent, but the multi-level design of the open-air bath and the beautiful Japanese ambiance you can enjoy from there were truly wonderful—I ended up soaking for a long time. The meals featured seasonal local ingredients, and not only was the quality outstanding, but the portions were also generous, so we thoroughly enjoyed everything. Dinner was a Japanese-Western fusion style, which made it especially nice to enjoy drink pairings with each course. Even though we ate plenty at dinner, breakfast was so delicious that I couldn’t stop going back for more rice… We ate a lot, yet everything felt gentle on the body—in fact, I even felt refreshed from within—and I’ve continued to feel great even after returning home. Because we slept so well, we woke up feeling refreshed—and then enjoyed a morning soak in the open-air bath attached to our Room while listening to birdsong. I ended up bathing twice—both before and after breakfast. It truly felt like the most luxurious time of all. The water is continuously flowing fresh, and we could adjust the temperature ourselves. Away from the noise of the city and freed from everyday busyness, we spent an amazing time that left us fulfilled both physically and mentally. We are also grateful to all of the staff for their kind and attentive service. We would love to visit again as a family when we have another opportunity.

We stayed here for a family celebration. Although we arrived much later than planned, you responded quickly and prepared our meal without delay. The Room was very spacious and clean, and we had a very comfortable stay! The bath and sauna were also excellent! The food was delicious! When we contacted you about breakfast, you came right away. We apologize for the inconvenience during your busy morning hours. Breakfast was also very tasty! We would definitely like to stay again!!

This Accommodation is packed with the best of a traditional Ryokan, and our whole family was delighted. We were amazed by how spacious the bath was, and the grandkids were excited about the jungle-like atmosphere. It was cherry blossom season, and everything was spectacular—flower mats, petals floating on the water, hazy blossom skies, swirling petal showers, even a “path of blossoms”! The kids were also surprised by the waterwheel. Thank you for a wonderful time we will always remember.

We stayed for three nights! The Room was spotless, with no noticeable odor from other dogs. The tableware, cookware, and appliances were well stocked, and there were plenty of pet amenities too—it honestly made us think, “We want to live in a place like this!” (lol) You can see the beach and ocean from the living room window—an absolutely amazing location. There are several Accommodations next door in a row, and the beach right in front seems to be a popular hidden spot, so it was often used by people other than guests. We had a truly luxurious stay and were very satisfied!

I stayed one night to explore Midagahara. Compared with the Murodo area, there were fewer people, and it was a very calm Hotel. I could enjoy walking around at my own pace, which was great. I also enjoyed the Hotel’s guided walks and stargazing. The meals were delicious, and the one-hour free-flow drinks option was a great value. I would love to visit again.

The Facility was very clean and comfortable, and it felt like coming back to the countryside. The bath was private, and having meals served in our Room was wonderful. The futon was fluffy, and I slept soundly. The hostess had a calm, relaxed manner that put me at ease, and the hospitality was outstanding. Thank you very much.

We stayed at this Accommodation during our family trip to Hiroshima and Shimane over the Obon holidays. The Room had a wonderful Showa-retro atmosphere—nostalgic, calming, and very charming. Everything was thoroughly cleaned, and we were able to relax in great comfort. The bath was under renovation during our stay, but the staff kindly provided a Shuttle Service to a nearby Facility, so we were able to use it without any inconvenience. We truly appreciated their thoughtfulness. Above all, the meals were outstanding! Both dinner and breakfast were generous in portion size, and the Jinseki beef was absolutely superb. The fluffy rolled omelet at breakfast was also delicious—our whole family couldn’t stop saying how good it was. We were also told that there are salamanders in front of the Accommodation, so we went to take a look. One even came close as if it had come out to meet us, which delighted our entire family. It became one of our favorite memories from the trip. Thanks to the lovely Room, delicious food, and the warm hospitality of all the staff, we had a wonderful time together as a family. We would love to stay again when we travel to the Hiroshima area. Thank you very much for such a wonderful stay.

Unfortunately, we had a thunderstorm on the day of our stay, but we truly appreciated your nighttime safety check and your thoughtful gesture the next day. We were able to fully enjoy the pool and sauna. We were very satisfied! The Room was very clean, and our family enjoyed watching a movie on the projector. We want to come every year! Thank you again, and we look forward to staying with you again.