전국 × 고객 서비스 평가가 높은 호텔·료칸 - 112페이지

I would like to stay again. This is an accommodation I would recommend to my friends. It was very relaxing.

While preserving the traditional machiya atmosphere overall, the Accommodation has been thoughtfully renovated with a focus on key areas such as the bathroom and kitchen—spacious, spotless, and highly practical. It was a comfortable space with an excellent sense of balance. Unlike a typical Hotel stay, it offered an experience that blends into the neighborhood, and I felt as if I were spending my very first day after moving in. There are many lighting fixtures, and being able to fine-tune them to suit different situations was very convenient. The complimentary local drinks—such as roasted green tea and cider—were a delightful touch that added to the travel mood. Everything from the teapot and cups to the tray and even the hair dryer had a refined design that was pleasing to look at. It was a wonderful Room combining quality with functionality. Under normal circumstances this would unquestionably be a 5-star stay, but this time I am rating it 3 stars. The guests upstairs ran around for minutes at night and again the next morning like shuttle runs, even falling loudly at times. It was noise at a level that would feel excessive even in an ordinary Hotel—and all the more so in a machiya-style place like Komado. Even if our floors were reversed and I were staying upstairs, it would still have carried through. It was extremely difficult to endure. I wanted to raise this through staff, but neither the main phone line nor the emergency contact number could be reached around 7:30 p.m. I believe this Accommodation’s core appeal is its high-quality feel that blends seamlessly into everyday life in town, so it was deeply disappointing that such noise is fundamentally incompatible with that experience. That said, if you are not paired with guests like we had this time, it will surely be an outstanding stay without complaint. Being able to look out onto the courtyard was also fantastic; it is illuminated at night and offers scenery different from daytime—I never got tired of it!

The two of us stayed in a villa-type room. Because there were few guests, it felt very private, and we were able to enjoy a quiet stay. The private beach was well equipped with parasols and beach beds, and we saw lots of fish while snorkeling. We also used the sauna, and with the pool right in front of us, we were extremely satisfied!

Very clean and quiet—perfect for a relaxing stay. I would love to stay here again.

The building and facilities felt a bit dated, but everything was very clean. It seemed they were making sensible efforts to cut costs by trimming what could be omitted. The staff were very pleasant, and I had a comfortable stay overall. The meals were satisfying in both quality and quantity, and I also enjoyed trying some unusual dishes. However, the walls seemed thin, and it was bothersome to hear the neighboring guests talking and even breathing while they slept.

This was my first stay here. I chose this Hotel because I wanted to visit Seibuen Amusement Park nearby. I checked in looking forward to the Room upgrade Plan, and was amazed by the wall-to-wall windows with a wide-open sky and Lake Tama spread out before me. Being a top-floor corner Room made the view even more spectacular. The spacious, spotless Room delighted my child as well. The large public bath on site was also spacious and comfortable. They seem to pay attention to fragrance as well, and the pleasant scent throughout helped me relax deeply. The front desk staff were excellent, and I truly felt I was receiving first-class Hotel service. The rooftop restaurant also had a beautiful view, and everything at breakfast was delicious. The attentiveness of the service staff there was outstanding too—they were constantly mindful of every guest and provided fast, flawless service. It reminded me of true Japanese hospitality that has become rarer to see these days. This was the best Hotel I’ve stayed at recently. Thank you very much for taking such great care of us.

The front desk staff were very courteous, and both dinner and breakfast were excellent and delicious. It was disappointing that the Onsen is only available in the large public bath. The location was wonderful, and we were able to see Hashima Island. Thank you very much for your hospitality.

We usually travel as a couple a few times a year, mainly to Hakone, but this time we stayed one night at “Rinpo Kiryū” for our first family trip, including several celebrations. We have had the chance to visit many Accommodations, but we have never encountered one as wonderful as this—everything from start to finish was truly moving. We arrived about an hour before check-in time, yet we were warmly welcomed without hesitation. From the lovely commemorative photos for our celebration to the heartfelt message card with a photo, we were touched by the surprise hospitality and thoughtful care. We are genuinely grateful to have made so many unforgettable memories for our family trip. Thank you very much. Above all, what deserves special mention is the exceptional hospitality of the staff. From greeting us on arrival to seeing us off at the end, every moment was outstanding, and we were able to spend a truly relaxing time. Our assigned staff member was incredibly kind and always smiling; we enjoyed chatting with them, and our whole family was impressed by their attentive care down to the smallest details. The guidance around the property—like a paradise far removed from everyday life—was also thorough and considerate, and everyone we met greeted us with warm smiles that put us at ease. The Room was very spacious and kept beautifully clean. The bed was also ideal for us—comfortable without sinking in or feeling overly soft. (My wife is quite particular about beds and rarely says this at other Accommodations; I was surprised when she said she wanted to stay another night and didn’t want to go home yet.) During our stay, there was a private open-air Onsen bath exclusively for our Room with free-flowing water from 100% natural source spring water—no added water or heating—from the rare Dogashima Onsen source said to be “legendary,” so we could enjoy an Onsen soak anytime we liked. In addition, there is an indoor hinoki Onsen bath, a private sauna, and even a pool, which allowed our family to enjoy many different experiences together. Both dinner and breakfast were delicious; each dish was beautifully presented with great care and full of creative ideas from the chef. There were also many staff members on hand—the service felt perfect. In my experience so far, it’s rare to find an Accommodation where service is this attentive in every respect. More than anything else, being able to stay at “Rinpo Kiryū” became a wonderful experience for our family. Thank you again very much. We would love to visit again.

We stayed here during our trip to Okinawa to celebrate our daughter’s birthday. The front desk staff were friendly, and the Room was clean—we were very satisfied. The location is within American Village, which made it easy to enjoy the area. We heard that the Chunichi Dragons were holding their training camp at the stadium next door, and we would have loved to see it if the timing had worked out. Breakfast offered a wide variety of options, including Okinawan dishes, and it gave us a great start to the day.

For early departures, we prepared sausage bread for breakfast in advance. In the cold of December, we wanted to warm it up in a microwave but found none available. It would be helpful if a microwave could be installed at the coffee corner on the first floor.

Great location, and the room was spotless—very satisfied.

The quality of the Onsen, the Accommodation, and the staff was outstanding. I had wanted to visit Yunotsu Onsen for many years, and it exceeded my expectations. I will definitely try to come back again.

Despite my sudden late-night stay, you kindly checked me in. Thank you so much...! It was a single room, and the bed was quite fluffy. Breakfast mainly featured Chinese congee, and there were also rice dishes. I had the seafood congee, and it was very delicious! However, since the lobby is on the second floor, you might be a little confused when entering. I was too... Also, because it was late at night, I entered from the elevator-only entrance rather than the main entrance. USB adapters can be borrowed from the front desk counter.

Done for repeat stays starting next year. We stayed here to attend an event in Saga. It’s close to Saga Station, and of course there is parking. Going out until midnight is OK! There’s also a convenience store nearby, and a coin laundry—essential for attending events—is also close by. Smoking rooms are available, the Standard Twin is spacious enough, and since it’s not a built-in unit bath, the bathroom is roomy and easy to use. There’s no reason to choose a The whole country chain. On the day of the event, we headed out with their encouragement. Every staff member was wonderful as well. I’d definitely like to recommend it to others around me.

I stayed for four nights, and the Hotel was clean, the Room was spacious, and I had a very comfortable stay. I also appreciated that the bathtub was a bit larger than usual. The Millet snacks I received when I opted out of housekeeping were a nice touch as well. I would love to stay here again when I visit Kochi. Thank you very much.

I wasn’t sure if we would be able to come due to the typhoon, but they were very accommodating.\nThe Facility was well maintained, and the dog run was just the right size for our dog, who happily ran around.\nWe really appreciated being given rice for dinner.\nThe Room felt like a living room at home and had all the necessary appliances, such as a rice cooker and microwave, which we could use freely.\nThe owner was also very kind, and I’d like to stay here again when visiting Kumamoto.\nIt was a wonderful trip. Thank you.

I stayed here for my younger sister’s birthday. The beef in the kaiseki course with Shinshu Premium Beef was very tender, and even when it cooled down, it didn’t feel heavy or greasy—absolutely delicious. All the other dishes were also excellent, and we were very satisfied. Perhaps because I mentioned the birthday in advance, we also received a surprise gift, which made us very happy. The Onsen was wonderful too, and my sister said it was a shame we only managed to use it twice. From the warm welcome on arrival to being seen off at departure, it felt heartfelt all the way through—not just a quick goodbye at the front desk. Thank you very much.

The Onsen was wonderful. The guest room was clean and spacious. This is a Ryokan I would love to visit again.

The main building's bath was spacious, and the annex's open-air baths were also large and numerous, which was amazing. I felt very relaxed. The meals were a luxurious buffet featuring plenty of local specialties, which left me completely satisfied. I would love to visit again if I have the chance.

I was visiting Kobe and looking for a reasonably priced place to stay when I found this Accommodation. The spa and sauna—especially the Finland-certified sauna—were excellent. The food was delicious, and I really enjoyed the relaxing atmosphere. I’ve stayed here more than once, and I’ll continue to use it whenever I go to Sannomiya, or even when I visit Kyoto. It’s a favorite of mine.