전국 × 고객 서비스 평가가 높은 호텔·료칸 - 108페이지

Every year during the Obon homecoming season, my mother-in-law and I stay here. The Room, bath, and meals are excellent. However, the nighttime event (show) during Obon has been the same every year, so I would really like to see some different events offered. I look forward to staying again next year.

Thank you very much for taking such great care of our son and his wife and for all your wonderful hospitality! They were both very happy, and I’m sure it became a lovely memory for them!

The Room was spacious, the air conditioning worked well, and the large public bath was clean—overall, it was great. There isn’t a convenience store inside the building, but there’s one very close by. The highway bus stop and the station were also nearby, which was convenient. I wrote that the Room was spacious, but I’m not sure about the size of other Rooms. When I visit Tokushima again, I’ll choose this Hotel.

I had used this Hotel a couple of times before for day use, but staying overnight was truly something special. The tower view was wonderful—you can see not only what’s right below you, but the entire panorama clearly. In a good way, it was different from the photos. And since I always chose a Room with a tower view, it might even have been the same Room as in my memories… I was so happy. As this is a historic Hotel, there are some older Facilities, but the comfort more than made up for it. Even though it’s high-class, having a microwave in the elevator hall felt very thoughtful—there must be many business travelers as well! I was also surprised by how many ingredients were in the fried rice at the Chinese restaurant, and the terrace projection mapping—and breakfast… The taste, variety, and uniqueness were all on another level. I made new memories and would love to visit again. Thank you very much.

I visited solo on vacation last year and loved it so much that I came back for our honeymoon with my husband. We stayed in an Ocean Villa for three nights, and the blue ocean and sky from the Room, along with the delicious food and drinks, were amazing. My husband was thrilled too, and I’m so glad we came together. There are other Room types as well, but I wanted to wake up, open the window, and feel the sea right away—so I was completely satisfied. However, since people playing in the ocean can be quite close, those who prefer more privacy might want to choose a different Room type farther away. Also, it would be nice if there were an easy way to buy light snacks inside the Hotel when you get hungry. This trip also became a wonderful memory—thank you very much. Whenever I come to Amami, I definitely want to stay at this Hotel again.

The Room has been renovated and is very clean. The view from the Room is peaceful, and you can enjoy it for hours. It is conveniently located near Tantetsu Yuhigaura-Kitsu Onsen Station, and the trains passing by add to the relaxed atmosphere. The Onsen also seems to be free-flowing, which was excellent. For meals, freshly cooked rice was served in an ohitsu both morning and night, and it was very delicious. I usually prefer a Hotel with an ocean view, but I felt that the rural scenery here was wonderful as well. It’s quiet, so you can sleep very well at night. Also, the Taishokan building—open for self-guided viewing—is well worth seeing at least once.

This was my first stay here. The Onsen on the second floor was wonderful and easy to use at convenient hours, and breakfast was so delicious that I had seconds of rice. I also appreciated how close it is to Imaike Station.

Staying at Kisshotei with my family this time was a very comfortable and enjoyable experience. The overall atmosphere of the hotel was relaxing, the room was clean and cozy, and the staff were all very kind. The meals and hot spring experience were excellent. My family had a wonderful stay, and it left us with great memories from this trip. The only downside was that the Wi-Fi and mobile signal were somewhat unstable, which made it a little inconvenient to use. If this can be improved in the future, the stay would be even more perfect. Overall, I highly recommend it. If I visit Yamanaka Onsen again, I would love to stay at Kisshotei again!

We stayed in an oceanfront Room and it was very comfortable for our family of four. We joined the Big SUP activity, and they were flexible in changing the course based on the strong winds and our children’s experience level. The Mexican-style dinner was truly one of a kind and exceptionally delicious. The large public bath was spacious and clean. It became a wonderful memory for our whole family. Thank you very much.

A Hotel where satisfaction comes from the thoughtful sum of small details—everything about the Room, bath, and breakfast makes you think, “I’m glad they had this,” rather than relying on flashy services. Comfortable pillows and loungewear, adjustable bright Room lighting, a towel rack, and a key-card power system that controls only the lights (outlets and air conditioning stay on). The large public bath is an Onsen, with partitioned washing areas for privacy. Breakfast is well balanced, with many pre-portioned small bowls and plates so there’s no hassle serving yourself. Staff in white coats even plate items for you with care. Among the many Business Hotel chains, few Hotels deliver this level of satisfaction.

Reservation with a Room-assigned Plan Although I stayed solo, I was upgraded to a spacious twin Room, which was extremely comfortable. I especially appreciated the thoughtful amenities—shampoo, conditioner, and body soap were all from KNOLL—which was a big plus for me.

The station is right in front, which is very convenient. The Facility was also very clean. The Room was spacious, and the semi-double bed was comfortable. The staff always greeted us with a smile and provided very pleasant service. There were many other guests, including international travelers, but both the Room and the hallways were very quiet. It was my first time staying at this Hotel, and I was surprised at how much variety there was at breakfast—more than I expected! The Hotel’s special smoothies and a local specialty hot pot were delicious and made for a wonderful memory. I was truly impressed that even though breakfast is free, you can still enjoy local specialties. I ate plenty in the morning and was able to enjoy the rest of my trip even more afterward. Thank you very much.

Thank you very much for the wonderful time the other day. We had originally planned to visit with our dog, but as our dog was unable to come, we visited as a family instead. Despite issues on our side with the Reservation, your staff responded kindly and courteously—thank you very much. Even without our dog, you warmly welcomed our family stay, which made us very happy. We truly appreciate your thoughtful hospitality. We were also very satisfied with the bath and the meals, and we were able to relax and enjoy a restful stay. We would love to visit again. Thank you very much.

This was my first time staying here. There is also an underground parking lot, and the Room amenities were well stocked. I was very satisfied with the coffee machine and the complimentary drinking water. The breakfast buffet also included an egg station, and everything was delicious. I will stay here again when I return home. Thank you very much.

Because I rarely have the chance to travel with family or close friends, I usually travel alone. Soaking in the Onsen helps me clear my mind. Enjoying delicious food is a true happiness. What’s more, Shin Tsuta brings me peace, so I return again and again. This is very important to me. The sense of calm and fulfillment I feel is thanks to the warmth and character of each and every member of your staff. That calm and fulfillment also makes me feel as if it restores my purity. When I get home, I already want to go back to Shin Tsuta—like when I was young, after seeing my sweetheart and returning to the dormitory, I immediately wanted to see them again.

I stayed here last year and had such a great experience that I came back again. The location offers easy access to Minato Mirai and central Tokyo, and not only is the Room great, but the laundry facilities are convenient and easy to use—and I can’t resist the Komeda breakfast (lol). Next month, I’ll be staying again with my grandchild during summer vacation. Thank you very much!

The staff were very helpful. I would definitely like to stay here again if I have the opportunity.

I was truly impressed by the silky, rich quality of the Onsen water. It felt so pleasant that I wanted to keep touching my skin in the bath forever—it's rare to find water like this. After arriving, I crossed the bridge and went for a walk; the sound of cicadas was wonderful, and I ended up walking for about an hour. You can also go down to the river, which is another highly recommended spot. The meals were very generous, and I regret that I couldn’t finish everything. I’d be happy if there were an option for a smaller portion with a higher-quality course menu. The sweetfish and bonito were delicious as well. Thank you very much.

Free on-site surface parking. A gas station is nearby; McDonald’s and the Valor supermarket are next door; Sukiya is across the road; and Takoman (a local confectionery) is just opposite. The rooms are spacious, clean, and comfortable. The staff’s warm smiles make you feel at ease. Even the housekeeping team greets you with a smile, not just the front desk, which is very pleasant. The large public bath has long opening hours, feels very clean, and is spacious. When I asked to have the air purifier replaced, they brought one right away. They also kindly explained that what I thought was dirt wasn’t actually dirt (they were considerate so I wouldn’t feel embarrassed). I didn’t catch their name, but thank you for your help despite being busy. It was so good that I extended my stay to a Multiple Night Stay.

We stayed on the Family Plan. Above all, every staff member—including the front desk, the morning buffet team, and the housekeeping staff—was courteous and attentive, which made our stay very comfortable. If we have the opportunity to visit Ogaki again, we would definitely like to stay here again. Thank you very much.