전국 × 고객 서비스 평가가 높은 호텔·료칸 - 100페이지

The well-trained young staff worked efficiently—just what you’d expect from the Kyoritsu Resort Group. When an extra alcoholic drink was mistakenly brought to our table during the meal, they handled it promptly afterward, leaving no negative impression at all. We were able to continue enjoying our meal. Even when buying souvenirs, the young staff assisted us without being pushy, and we were happy with our purchase.

Staying at Kisshotei with my family this time was a very comfortable and enjoyable experience. The overall atmosphere of the hotel was relaxing, the room was clean and cozy, and the staff were all very kind. The meals and hot spring experience were excellent. My family had a wonderful stay, and it left us with great memories from this trip. The only downside was that the Wi-Fi and mobile signal were somewhat unstable, which made it a little inconvenient to use. If this can be improved in the future, the stay would be even more perfect. Overall, I highly recommend it. If I visit Yamanaka Onsen again, I would love to stay at Kisshotei again!

It’s a bit of a walk after leaving the station, and the approach to the Hotel isn’t very attractive. However, the Hotel itself was excellent. The building is old, but the Room felt thoroughly clean in every corner, and the air conditioning was comfortable without being overly cold. The unit bath was fairly spacious, and with the bath salts provided I could stretch out and relax, which helped relieve my fatigue. I was also personally happy that the skincare amenities were from Kalahari. All of the staff were friendly and welcoming with warm smiles. It was my first time in Mito, and I’m glad I chose this Hotel. When I visit Mito again, I’d like to stay here again. Thank you for your hospitality.

We chose the Umitamago Room. There were lots of plush toys in all sizes, and the kids were thrilled! They tucked a big walrus plush into one futon and slept next to mom. While drifting off, they said, “Let’s come again.” The changing area was spacious, with a large mirror and bright lighting—very easy to use. I used to think Hotel towels were limited to one bath towel and one face towel per person and not very absorbent, but here we had one bath towel and two face towels each, and they were nicely absorbent. Both the front desk staff and the dining staff were kind to our children—everyone was wonderful. Meals included dinner and breakfast buffets, and both were delicious! If I had to ask for one thing, it would be a small toothbrush for kids. Overall, we were very satisfied and would love to visit again!

We were very satisfied with every aspect of our stay, including the meals, the bath, and the staff’s service. The meals offered a wide variety of dishes and were delicious—we were truly pleased. The bath allowed us to enjoy the excellent water quality unique to an Onsen, and we had a relaxing, soothing time. All staff members were courteous, making our stay comfortable. We would definitely like to stay again if we have the opportunity.

Just as the Reviews said, this was a wonderful Onsen Accommodation. The silky, free-flowing hot spring water straight from the source has an excellent quality, reminiscent of Tawarayama Onsen, known as the grand champion of western Japan. The meals were well balanced in quantity, quality, and flavor, and everything was delicious. It was even better that it wasn’t a buffet. The Facility has been renovated and is impeccably clean throughout. What impressed me most was the outstanding taste in the furnishings—chairs, tables, and other pieces—including in the guest rooms—making it very comfortable and relaxing to stay here. I stay at Onsen Accommodations about 10 nights a year, and this is definitely a place I must return to. Thank you for such a comfortable stay.

My spouse and I stayed for a Multiple Night Stay (2 nights) on the Standard Plan. The Room was spacious and very clean, and we were able to relax in great comfort. The guest room had an indoor bath, but the complimentary 45-minute private open-air bath was truly wonderful. Being able to soak side by side at our own pace was the highlight of our stay, so we hardly used the indoor bath. The open-air bath also had a lovely atmosphere and became a great travel memory. The meals exceeded our expectations. Every dish was delicious, with plenty of variety—we were completely satisfied. It was especially memorable to see my wife, who usually eats lightly, enjoying far more than usual, which shows just how good everything was. Since it was a Multiple Night Stay, we expected similar meals each day, but on the second night we were impressed by a completely different course featuring grilled oysters, fried oysters, and Matsusaka beef sukiyaki. What stayed with us most was the spiny lobster miso soup at breakfast on the second day. Although it was small in size, it used one whole spiny lobster—an indulgent dish that tasted amazing and remains unforgettable. The staff’s thoughtful attention and warm hospitality were also excellent, making our entire stay pleasant from start to finish. Overall, this Accommodation exceeded our expectations in every way. When we visit Toba Aquarium again next time, we would love to stay here again.

I stayed here last year and had such a great experience that I came back again. The location offers easy access to Minato Mirai and central Tokyo, and not only is the Room great, but the laundry facilities are convenient and easy to use—and I can’t resist the Komeda breakfast (lol). Next month, I’ll be staying again with my grandchild during summer vacation. Thank you very much!

We stayed in a Room with an open-air bath overlooking the ocean under the fireworks festival Plan. The staff were very attentive, the food was delicious, and we fully enjoyed the many private open-air baths. There is also a beach and a park nearby, so our children had a great time. We would love to stay again.

I was able to relax deeply in the Japanese-style Room. The indoor bath and open-air bath in the Room were wonderful, the meals were delicious, and the staff were very pleasant—overall, it was a highly satisfying stay.

The property was comfortable even for a wheelchair user, so we were able to enjoy our family trip stress-free. Thank you for your kind support, including parking right in front of the entrance and providing amenities such as a shower chair. At breakfast, we were warmly greeted with “Good morning” and guided to our seats with a smile; everything was delicious and very satisfying—fresh vegetables, firm momen tofu with a rich soybean flavor, miso from a long-established local producer, thick-cut bacon, curry, and more. There are also Rooms with a train view, which railway fans will love. We’re glad we could stay again this summer as well, marking the 20th anniversary of Hokuto City and the 10th anniversary of the Hokkaido Shinkansen!

I stayed here the day after a concert, and it exceeded my expectations. The Facility was very clean and comfortable. There was also a large public bath and a sauna, so I could relax and unwind. Dinner was served in a calm dining area, and the dishes made with seasonal Mie ingredients were delicious. All of the staff were kind as well. It was also convenient to have a supermarket right in front of the Hotel.\n\nWhen I come to Mie for another concert, I’d like to stay here again.

About 10 years ago, my wife underwent breast cancer surgery. As her condition stabilized, we stayed at this hot spring inn with the surgeon’s approval, on the condition that a simple (non-sulfur) spring would be fine. It was a refined ryokan where we could enjoy an elegant hot spring experience—including a cave bath—and delicious cuisine. However, when we arrived, my wife didn’t have much of an appetite, perhaps due to the effects of treatment. I still remember promising her, “Once there’s no risk of recurrence, we’ll definitely come back.” Now that 10 years have passed and the risk of recurrence is gone, we finally returned together—and both the second- and third-floor baths offer a wide variety of options where you can soak at ease. The bathing areas are also kept in absolutely perfect condition! In addition, each dish in the morning and evening kaiseki meals is beautifully seasoned with exquisite dashi flavors. Coming here in such a rush 10 years ago made me realize how much we were both preoccupied with illness at the time. From now on, we’ve decided to stay here every October without fail. That’s how wonderful this hot spring inn is. I can recommend it to everyone with complete confidence. P.S. I’ve attached photos of dinner and of the waterfall visible from the connecting corridor.

We enjoyed the Onsen and the cuisine again this year. Especially during meals, the staff chatted with us and showed such thoughtful care, making it a wonderful travel memory. We hope to visit again next year.

The check-in staff greeted me with a pleasant, genuine smile, and their service made it clear that the company’s hospitality training is excellent. The Room key is a type where you enter using a 6-digit PIN, so once you remember it, it’s convenient when going to the bath since you don’t need to carry anything except a towel, and it also feels secure from a safety standpoint. The Room was small for one person and was mostly taken up by the bed, so doing desk work would be a bit difficult, but if you’re just there to sleep, it was spacious enough. However, I have lower back pain and needed a firmer mattress; my back hurt slightly in the morning, so unfortunately it didn’t suit me. You can choose your preferred pillow next to reception, but I don’t usually use one so I didn’t take advantage of this. I love Onsen and used it three times during my one-night stay; by the second time I could feel benefits strong enough to moisturize my dry skin, so I was satisfied. I would have liked a few more hot dishes at the breakfast buffet. There were several kinds of bread available. The tomato dressing for the salad was delicious. There weren’t many side dishes overall, but considering it as breakfast, I also felt it was sufficient. Overall, with good service, cleanliness, an Onsen on site, and breakfast buffet included at this price range, I think this is a Hotel I can confidently recommend. One thing to note is that there aren’t any restaurants within walking distance from the Hotel for dinner, so you’ll likely want to drive somewhere or buy food in advance for peace of mind. Also, alcohol isn’t sold at the Hotel; if you plan to drink in your Room, I recommend purchasing drinks beforehand.

With a typhoon forecast to hit directly, we decided on the Sheraton right away. Thanks to that, we stayed dry and could respond based on the latest information, which gave us peace of mind. We were upgraded to a Room and had a very relaxing stay. Breakfast was all delicious with locally sourced ingredients—especially the freshly made rice balls, which were outstanding.

It was my first time staying here, and I was impressed by the convenient location near the station, the mostly covered pathways that kept me dry even in the rain, and the proximity to convenience stores and restaurants. Some points of concern: The bathroom had some red mold and dirt in places, which caught my attention. Additionally, the showerhead was difficult to fix in place, making it a bit inconvenient to use. Since the lobby is on the first floor instead of the second, the otherwise smooth pathway from the station is slightly disrupted. (That said, there is an elevator, so it’s not a major issue, but it might be challenging for those with a lot of luggage.) Positive points: The amenities were excellent. There were skincare products for both men and women, wash towels with the showerhead, and tea bags and coffee as beverages. The inclusion of chocolate-covered barley snacks was a fun and tasty touch. The elevator to the guest rooms required a card key to select a floor, which was great for security. The room itself was very comfortable, with a satisfying bed and a large TV that allowed access to YouTube and other features. They also provided luggage storage before and after my stay, and the front desk staff were all very polite and attentive. Since I had a Multiple Night Stay, I left my card key at the front desk before going out, and I was impressed by how quickly the staff handed me the card key upon my return, even before I mentioned my room number. Although there were some concerns with the bathroom, overall, I was very satisfied and would like to stay here again in the future. Thank you!

I stayed here for an away trip. I urgently needed ice from early morning, and I wanted to buy several 2 kg bags in advance at a supermarket. When I asked if the Hotel could keep them in the freezer overnight, they kindly agreed without hesitation, which was a huge help. Their thoughtfulness and consideration for guests were excellent. If I have the chance, I would like to make a Reservation again, and I will recommend it to my friends. When searching with a navigation app, it may guide you to the parking area inside the building at the back, but there is also plenty of parking by the main entrance on the front side.

The Room was spacious and had a veranda-like deck called the Tsukimidai, with a nice view and the ocean visible in the distance. Meals were served in the Room, and every dish was delicious—we finished everything at both breakfast and dinner. However, it was disappointing that the drinks in the refrigerator were expensive. The Onsen also felt very open; while I did wonder if it might be visible from somewhere, I was still able to bathe comfortably. Another bath area was spacious, and the water in the roofed open-air bath left my skin feeling moisturized like lotion. Inside the building, it seems to have been expanded many times over the years, so some areas are a bit confusing, and many guests seemed to get lost. There were only a few souvenirs for sale, and there were no Facilities such as karaoke or table tennis, but it had an old-fashioned Ryokan atmosphere that we really enjoyed.

I booked this place because I was interested in the open-air bath. Being by the sea, I also expected great seafood, so I chose an upgraded dinner—and everything exceeded my expectations. From the warm welcome and guidance on arrival, my anticipation grew, and the chef’s fresh fish dishes were an indulgent feast. It was such a wonderful experience that it made me want to come back—no, it made me determined to return.