Nishiura Grand Hotel Kikkei

We enjoyed delicious meals in the Room, and we were happy to be able to take our time and enjoy them. However, the toilet lock malfunctioned repeatedly, and it was also difficult to understand how to use the in-room safe. Thank you for providing a spacious Room near the elevator for my mother, who has difficulty walking.

We were warmly welcomed upon arrival, and having our heavy luggage carried for us was a huge help.The meal had many dishes, and when we mentioned that we don’t like wasabi or raw fish, they kindly changed it to shellfish we could eat, which we really appreciated. A Chinese male staff member served us with a very friendly smile and great courtesy, which felt wonderful. On the other hand, the female staff member who brought desserts seemed rushed and lacked refinement, which took away from the relaxed atmosphere.Even though many guests (including us) were still dining, the female staff started clearing nearby tables with loud clattering right next to us. It was truly unpleasant to hear and again ruined the calm mood. The meal started pleasantly thanks to the Chinese male staff member’s attentive service, but it ended on a disappointing note, so we hope this can be improved.The Room was spacious, the tatami mats were clean, and the ocean view from the large window was amazing. We would love to stay again if we have another opportunity.