Forest Hotel

After golfing near Higashimatsuyama, I made a Reservation to enjoy an area where I hadn’t stayed before. With an Onsen and breakfast included, it was a very satisfying stay. There was also a nearby restaurant serving Higashimatsuyama’s famous yakitori (actually pork). When the weather cools down, I’d like to stay here again and visit Shinrin Park.If there’s room for improvement, I felt it would be better if the refrigerator door and the cabinet door opened in the same direction, as they currently open opposite ways.

From check-in to check-out, there were several moments when I was disappointed with the staff’s service.At check-in, I tried to complete the procedure using the machine, but it only allowed katakana input, so I could not search for my name. When I asked a front desk staff member for help, I was told to fill in my name, address, phone number, etc. by hand. However, since it was already well past the check-in time and I wanted to finish as quickly as possible, I decided to try using the machine again myself.During my second attempt, there was no confirmation of what to do if the process could not be completed and no specific guidance or assistance. In the end, I could not complete check-in on my own. Only after I asked them to “please look it up and handle it at the counter” did they finally assist me. If counter service was possible, I would have appreciated being guided that way from the beginning.At that time, it seemed there was another guest with the same surname; I was asked (by full name), “Mr./Ms. XX for two nights?”—but this referred to a completely different person.I also felt uneasy that information about that other guest was shared with me; it raised concerns about guest verification and handling of personal information.I mentioned this issue again at check-out (to a different staff member).At check-out as well, I asked them to confirm how the machine works “for next time,” but they did not check right away; only after asking twice did they finally do so.Also, because I accidentally left a flyer in my Room and requested that it be discarded after checkout had already been completed on the machine, I wasn’t sure whether staff could identify my Room number or which Room had been used at that point—this also left me slightly uneasy.For an Accommodation provider, check-in and check-out are important first and last touchpoints. I would have liked more careful and reassuring support for guests who are unfamiliar with operating machines, as well as more thorough confirmation and handling of guest information.The meals and Onsen were excellent, which made these issues with staff service especially disappointing.I hope improvements will be made so guests can stay with peace of mind in the future.