Natural Hot Spring Hikawa no Yu Super Hotel Premier Saitama Omiya Station East Exit

시설에서의 답장

Thank you very much for staying at Super Hotel Premier Saitama Omiya Station East Exit. We also sincerely appreciate you taking the time to share your feedback despite your busy schedule. Although you chose our Hotel, we are truly sorry that we were unable to meet your expectations regarding parking and caused you disappointment. We do have on-site parking; however, it is available on a first-come, first-served basis, and it may fill up early, especially during long holiday periods and weekends. When you arrived, we directed you to nearby paid parking lots, but we regret that our explanation came across as matter-of-fact and lacked consideration. We should have provided more attentive guidance so you could park with peace of mind, including the location of nearby parking options and an approximate price range. We take your comments seriously and will strive to respond with greater care and empathy. We also apologize again that the impression you received from the photos and information provided about our large public bath differed from what you experienced in person, resulting in unmet expectations. While it is important for us to help guests envision a comfortable stay, we recognize the need to use clear expressions that do not create a gap between expectations and reality. We will work to improve our communication so it is accurate and easy to understand. Even so, thank you very much for your kind words about our welcome drinks and freshly baked breakfast bread. Our welcome drinks are prepared with the hope of helping guests relax after their journey or travel. Our freshly baked bread—made every morning with attention to aroma and texture—is one of our proud specialties enjoyed by many guests, so we are delighted that you found it delicious. We will make full use of your valuable feedback as we continue working not only on improvements to our Facility but also on guidance and customer service, aiming to become an even more satisfying Hotel for all guests. We would be grateful if you would choose us again when visiting the area. Thank you once again. Super Hotel Premier Saitama Omiya Station East Exit General Manager & Staff