Hotel Diamant Niigata Nishi

The building itself is old, but the Room has been renovated and is very clean. The cleaning was thorough, and the bathroom and toilet are separate, making it a good choice for those who dislike unit baths. Although it was a smoking Room with no non-smoking option, the guest Room did not smell of smoke as much as expected. However, the hallway had a strong smell of tobacco, which might be difficult for those sensitive to it. There is a large public bath, sauna, and stone sauna available, which would be especially appreciated during colder seasons. The parking lot is spacious enough, and there’s a convenience store and gas station nearby for added convenience. If I visit Niigata again, I would love to stay here. Thank you!

This was my first time staying here. The Hotel was very clean and had a fresh atmosphere. I chose this place because it allowed late-night bathing, the price was reasonable, and it accommodated three people. However, except for the staff at the bathhouse front desk, there were no smiles from the staff throughout my stay. It was very disappointing. Everything else was good, but I felt that better customer service would have made the experience even better.