리치몬드 호텔 프리미어 아사쿠사 투숙객 리뷰 및 후기

(도쿄도/츠쿠바 익스프레스 아사쿠사역 A1 출구 도보 3분) [전체 270개 객실]
종합 점수
4.58
훌륭하다 (267)
  • 객실 및 어메니티
    4.60
  • 시설・설비
    4.59
  • 접객・서비스
    4.70
  • 식사
    4.76
  • 온천・목욕
    4.21
  • 만족도
    4.67
4.50
dekopontan

It was a comfortable stay. I would definitely like to stay again.

During my stay, my Room was upgraded—thank you very much. I’m not sure if it was related, but there were no pajamas prepared in the Room. However, they were promptly brought to me with an apology. At checkout, a different staff member again said, “We’re sorry about the pajamas,” and I was impressed that the information had been properly communicated and shared. Regarding the welcome drink area, I didn’t notice the corner with coffee, tea, and snacks, so I would have appreciated some guidance. I was offered alcohol, but since I can’t drink alcohol, I had amazake instead. It was delicious, but as I was leaving I realized there was coffee too. (Well, coffee is also available in the lobby and in the Room anyway—so it’s fine. And that’s something to be grateful for.) Perhaps because it was late, it seemed mixed in with preparations for the next morning’s breakfast venue, making it hard to tell which area was for welcome drinks… At breakfast as well, I couldn’t find glasses for juice or small spoons for dessert and coffee—was this also because it was late…? That said, overall it was a very comfortable stay. If I come to Asakusa again, I would definitely like to stay here again. Since then the fiscal year has changed as well, so these points may already have been improved; please forgive me if so.

  • 객실 및 어메니티4
  • 시설・설비5
  • 접객・서비스5
  • 식사4
  • 온천・목욕4
  • 만족도5
  • 2026. 2. 6.~
  • 3명 1개
  • Non-Smoking View Twin Room for 3 Guests (with Extra Bed)
  • 조식 포함

시설에서의 답장

Thank you very much for staying at our Hotel. We also sincerely appreciate your thoughtful and detailed feedback about your stay. On this occasion, due to Hotel circumstances, we guided you to a different type of Room; however, we were not fully prepared with pajamas, causing you inconvenience. We are truly sorry. Our staff responded promptly, but we should have ensured thorough checks in advance to prevent this from happening. We also apologize for the unclear guidance regarding the welcome drink and for any inconvenience caused. In particular, your comments that the coffee/tea and snack area was difficult to notice and that the boundary was unclear due to overlap with breakfast preparations are extremely helpful for our future improvements. We will review our signage, layout, and how our staff provides guidance. In addition, we apologize for the inconvenience caused by not being able to find glasses or spoons at the breakfast venue. We will recheck replenishment timing and improve placement so it is easier to understand. Even so, we are truly grateful to hear that you had a “comfortable stay” and would “like to stay again.” We take your feedback seriously and will continue making improvements so that guests can enjoy an even more安心してお過ごしいただけるホテル experience. Thank you again for taking the time to share your comments.

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