A-frame Hakone Gora 투숙객 리뷰 및 후기

• 2.40

  Celia

  게시일: 2026. 3. 30.

  We hope to see improvements to the kitchen equipment in the future.

  I was very disappointed with the condition of the cookware. The frying pan was warped and badly burnt, making it virtually unusable. The only pot that seemed usable was missing its lid, which I felt fell short of basic kitchen essentials. Also, boiling water on the induction cooktop while filling the bathtub caused the circuit breaker to trip, resulting in three power outages during dinner. Having this happen during normal use raised serious concerns about both safety and the adequacy of the facilities. On a positive note, my child loved the slide in the room, and that was a lovely memory of our stay. However, considering that the accommodation was far from inexpensive, I do not feel the current facilities and overall quality justified the price. A thorough review and improvements seem necessary. I hope these issues will be addressed.

  • 객실 및 어메니티3
  • 시설・설비2
  • 접객・서비스2
  • 식사－
  • 온천・목욕2
  • 만족도3

  • 2026. 2. 19.～
  • 4명 1개
  • Triangular House — Newly Built in 2024
  • 식사 불포함

  시설에서의 답장

  Thank you for staying with us and for sharing your valuable feedback. We sincerely apologize for the inconvenience and concern caused by the electricity and cooking equipment during dinner, and for not meeting your expectations. We take your feedback seriously. We have provided a new frying pan and rechecked the electrical facilities. We will continue inspecting our amenities and facilities to ensure a safe and comfortable stay for all our guests. We are delighted to hear that your children enjoyed the indoor slide. We look forward to welcoming you back. Property Manager, A-frame Hakone Gora

  모두 보기

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