RAKUSAN 투숙객 리뷰 및 후기

• 3.00

  t_okumei

  게시일: 2025. 10. 17.

  Located at the highe...

  Located at the highest point of a village surrounded by terraced rice fields on a hill, this building offers stunning views. The golden rice fields before and after harvest are breathtaking, and we were lucky to see a sea of clouds in the morning. It’s quiet with fresh air, and the deck on the premises was also enjoyable. The Room was spacious and clean. Relaxing on the sofa while admiring the scenery was delightful. Although there were some insects like grasshoppers, insect repellent sprays were provided throughout, so it wasn’t much of an issue. However, despite the large Room size, we were surprised that the TV was smaller than those in standard business hotels and that both bed width and bathtub size felt narrow. Additionally, there were no teaspoons or small plates for sharing dishes among the cutlery provided; it would be great if these could be added. When contacting reception by phone for inquiries, they often responded with "It's written in your email," but sometimes it wasn’t clear or attachments had been forgotten—this could use improvement as well.

  • 객실 및 어메니티3
  • 시설・설비3
  • 접객・서비스3
  • 식사－
  • 온천・목욕3
  • 만족도3

  • 2025. 10. 11.～
  • 2명 1개
  • Accommodation/Hatsuiboshi
  • 식사 불포함

  시설에서의 답장

  Thank you very much for staying with us and for sharing your thoughtful feedback. We are delighted to hear that you enjoyed the tranquil environment of the mountains, the rural scenery, and the sea of clouds. It is also wonderful to know that you had a comfortable time in your room. On the other hand, we sincerely apologize for any inconvenience caused by issues such as the size of the TV, bed, bathtub, lack of cutlery, and inadequacies in our guidance emails. We have shared your feedback with our staff immediately and will work on reviewing amenities, installing a projector, and improving our communication methods. We will continue striving to enhance both facilities and services so that you can enjoy a comfortable stay surrounded by nature. We would be delighted if you could visit us again during another season. We look forward to welcoming you back wholeheartedly.

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