힐튼 가든 인 요코하마 미나토미라이 투숙객 리뷰 및 후기

• 1.67

  よしここまる

  게시일: 2026. 9. 30.

  • The food was not good. • The pillow smelled of sweat. • The bathroom cleaning was inadequate. It felt lower in quality than other Hilton properties.

  • 객실 및 어메니티1
  • 시설・설비2
  • 접객・서비스2
  • 식사1
  • 온천・목욕2
  • 만족도2

  • 2026. 9. 28.～
  • 2명 1개
  • Deluxe Twin Room (Ocean View)
  • 조식 포함

  시설에서의 답장

  Dear Mr./Ms. Yoshikokomaru, Thank you very much for staying at Hilton Garden Inn Yokohama Minatomirai. We also sincerely appreciate you taking the time to share your honest feedback. We deeply apologize for the discomfort caused not only by the meals not meeting your expectations, but also by the odor of the pillow and the condition of bathroom cleanliness. Cleanliness is one of the most fundamental and important aspects of a hotel, and we are truly sorry that we did not meet your expectations. We will share your comments with the relevant departments and work to improve our linen inspections and overall cleaning quality. We also recognize that dining is an important factor that greatly affects guest satisfaction during a stay. Your feedback will be shared with our Food & Beverage team, and we will strive to make improvements so that more guests can enjoy their meals and feel they were delicious. Once again, thank you sincerely for your valuable comments.

  모두 보기
• 4.00

  くくるとゆいまる

  게시일: 2026. 8. 12.

  The view from the front desk is beautiful.

  At check-in, the front desk staff explained everything clearly and courteously, which made my stay very pleasant. Other reviews said it feels like a middle ground between an upscale hotel and a business hotel, and I agree. The breakfast area was a bit small and crowded, but the food was delicious. In particular, the grilled tuna collar was excellent. Thank you for your hospitality.

  • 객실 및 어메니티4
  • 시설・설비4
  • 접객・서비스4
  • 식사4
  • 온천・목욕4
  • 만족도4

  • 2026. 8. 10.～
  • 2명 1개
  • Deluxe Twin Room (Ocean View)
  • 조식 포함

  시설에서의 답장

  Dear Mr./Ms. Kukuru to Yuimaru, Thank you very much for staying at Hilton Garden Inn Yokohama Minatomirai. We are delighted to hear your kind comments about our front desk service at check-in, and all of our staff truly appreciate your feedback. We sincerely apologize for any inconvenience caused by the breakfast venue being somewhat small and crowded. Your comments will be shared and used as a reference for future improvements. Nevertheless, we are very pleased to know that you enjoyed your meal, including the grilled tuna collar. We look forward to welcoming you again on your next visit.

  모두 보기

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