Four Seasons Hotel Osaka

This was my second stay. They had prepared birthday fruit in the Room, but I noticed some black spots and reported it to the Hotel just in case. They then brought an even more luxurious assortment of cut fruit, and I felt sorry for the extra trouble. They also changed our Room to one near the elevator for my elderly mother, which truly moved her. At checkout, the manager came to greet us and even gave us a gift. As if that weren’t enough, they also arranged a car for us! It was genuinely a huge help. My message is late, but I would like to once again express my sincere gratitude for everyone’s hospitality and thoughtful care at the Hotel.

We stayed at this Hotel last year when visiting the Osaka Expo, and we were very satisfied with the services, Facility, and breakfast. This year, we stayed again on our way back from Mount Koya to celebrate my husband’s retirement.The service was just as good as last year. However, although it was partly our mistake for not reading everything carefully when making an IKYU Reservation, three of us stayed but breakfast was included for only two people.Unfortunately, that issue—together with the front desk response—ruined what should have been a special trip. It was very disappointing. I hope the details will be explained more clearly in the future.