Gensen Itto Minamiizu 투숙객 리뷰 및 후기

(시즈오카현/미나미이즈초) [전체 39개 객실]
종합 점수
4.02
(118)
  • 객실 및 어메니티
    3.95
  • 시설・설비
    3.89
  • 접객・서비스
    3.89
  • 식사
    4.24
  • 온천・목욕
    4.25
  • 만족도
    3.93
  • 5.00
    きし丸
    게시일: 2026. 10. 13.

    This ryokan alone is worth the trip to Minamiizu.

    We drove over Amagi and farther still. It felt like a long journey on the way there, but somehow much shorter on the way back. There is very little sightseeing nearby. That means once you arrive, you can park the car and simply stay at the inn. I never imagined that could feel so luxurious. Above all, this inn is about the hot spring water. It rises naturally on the grounds and flows straight into the baths, with no added water or heating. In the bath, you notice a gentle saltiness, and the warmth stays with you long afterward. I do not think I imagined how soft and hydrated my skin felt the next morning. After a soak, I understood that the name “Gensen Ichizu,” meaning wholehearted devotion to the spring source, is no empty phrase. This inn truly treasures its water. There are two large communal baths, with men's and women's access switching at scheduled times. I enjoyed trying a different bath at night and in the morning. They felt like entirely different experiences within the same inn. There are seven private open-air baths available for timed sessions, each named after a mountain or river in Minami-Izu. Some are free and others cost extra. We tried a free one first and thought it was more than enough, but decided to try a paid one too while we were there. It turned out to be a wonderful choice. We soaked for the full session, breathing in the fresh air without a care about anyone else. Even afterward, I found myself wondering what the next bath was like and wanting to try another. This inn has that effect on you. The building is spacious, and I also enjoyed walking along the corridors from bath to bath. It felt a little like exploring a traditional hot spring retreat. We went back to our room, lounged around, and then had dinner. The fish from Minami-Izu was delicious. Breakfast was genuinely good too. Then another soak. That alone filled the day. The staff struck just the right balance, giving us space while still being attentive. There is plenty of parking, so there is no need to worry if you are driving. I imagine any season would be lovely, but next time I would come when the Kawazu cherry blossoms are in bloom. See the blossoms, soak in the hot springs, and do nothing. I think that is what will bring me back along that road.

  • 4.83
    クリームっこ
    게시일: 2026. 10. 4.

    The hot springs were so relaxing.

    This is a wonderful hot spring inn. Thank you for such a memorable stay. It was late August, so I would not have been surprised to see mosquitoes, but I wasn’t bitten in the open-air bath and could enjoy a relaxing soak (I think I stayed for about an hour). Just two weeks earlier, I’d had a terrible experience with mosquitoes even in the indoor bath at another hot spring, so I was a little nervous. Perhaps the well-maintained shrubs here helped. The private open-air bath was fantastic too. The meals were beautifully presented and delicious. I was thrilled by the boat-shaped sashimi platter and all-you-can-eat offerings at dinner, and impressed again by the beautiful presentation at breakfast! I will definitely return. The only slight downside was at the welcome drink corner. There was someone there who seemed to be a bartender, but although we made eye contact, they said nothing, leaving me briefly unsure whether I could help myself to a drink. Since they could probably tell we were checking in, a few words of welcome or guidance would have been nice. The person who drove us to the inn was very kind and friendly. Thank you very much.

  • 3.50
    ちょこ@みんと！
    게시일: 2026. 9. 29.

    Three-generation family trip

    We stayed here once last year before the rebranding and had a wonderful experience, so we chose it again to celebrate Respect for the Aged Day. We booked the same room type as before, but the moment we opened the door, we were met with a strong musty, damp smell that filled the room. It was extremely disappointing. The smell even transferred to our belongings. Although the baths, food, and service were all excellent, I don’t think we’ll stay here again.

  • 3.50
    クニー
    게시일: 2026. 9. 21.

    I had stayed at anot...

    I had stayed at another hotel in Minami-Izu the night before, but booked this additional stay because of the opening anniversary offer. The path from the gate to reception was covered in stones, making it very difficult for someone using a cane. I could not roll my suitcase for fear of damaging its wheels. Once I checked in, however, the service was attentive. The staff member assisting us explained everything carefully and kindly carried our luggage to the room. The room was spacious, and the view from the window was wonderful. After a short rest, I thought I would read over a cup of coffee, but only tea was provided. We had been told there were welcome drinks, so we went to have a look, only to find a cramped space and no beer. Even if there had been beer, it would not have been a relaxing place to sit, so we returned to our room. I had never experienced anything like this at other hotels. Dinner was delicious, but there were few dishes, which made me wonder whether they had cut back because of the discounted anniversary rate. I appreciated that they accommodated my request when I said I was willing to pay extra, as I had already ordered a full bottle of wine and did not have enough food to go with it. Breakfast was excellent. I enjoyed the hot springs, but in the morning, one of the outdoor baths was so lukewarm that I worried I might catch a cold. That was disappointing. Then, while drying myself, I was surprised and uncomfortable to see someone with tattoos. This was a first for me after visiting more than 200 hot springs. When I mentioned it at checkout, the response was, “Anything goes here.” On top of that, no one helped carry our luggage to the gate or saw us off. In the end, this hotel simply was not for me.

  • 1.50
    ぽにぽにお
    게시일: 2026. 9. 12.

    It was disappointing.

    We stayed in June, the month the hotel opened. We arrived 15 minutes before check-in and wanted to ask where to park, but there was no one at the entrance. Inside, it was packed, with nowhere to sit, and no one even asked our name. More guests kept arriving while we waited, and staff tried to check in people who had arrived after us, so I had to ask them to serve guests in order. When we finally checked in, the only dinner slots available were after 8 p.m. Although it was already past 3 p.m., our room had not been cleaned, so we were told to wait in the lounge. There were no seats there either, and not even any glasses for drinks. The international staff member who showed us to our room was pleasant enough, but left our luggage by the doorway and departed without explaining the emergency exits. By the time we got into our room, about 40 minutes had passed since our arrival. When the safe would not open, I had to scan a QR code on the TV with my own smartphone to call reception. The call connected, but they apparently could not hear me, so I went to reception in person. At dinner, we were kept waiting outside the restaurant even though our reservation time had already passed. The sashimi platter looked impressive, and we were told we could also grill it or eat it shabu-shabu style, but the portion was small enough to finish easily as sashimi alone. A plate of condiments and lemon arrived well after we had started eating. When I asked which dishes they were for, the reply was, “The condiments are for the hot pot, and the lemon... Is there anything here you could use it on?” What kind of answer is that? When we returned to our room after dinner, there were dozens of insects resembling flying ants on the floor. I called again to ask for insect spray, but once again they apparently could not hear me, so I ended up going to reception to borrow some. We were told that the normally paid private baths were available free of charge, but they were always occupied, and we only managed to use one once. It was not until the next day that a staff member cleaning the baths told us two of them were not open at all. The normally free baths were scalding hot. In the large communal bath, there were no chairs at the washbasins, just a few amenities in a bucket, and the drinking-water jug was empty on both of my visits. The route to the room had stepping stones and changes in level. The room had been renovated, but the bathroom was an old, small prefabricated unit. The air conditioner initially gave off a smell like laundry that had not dried properly. Things may have improved in the months since, but even allowing for the fact that they had just opened, it was awful. I had high expectations because it seemed to be run by someone who had worked at a well-known hotel, but no amount of all-you-can-eat sushi or high-end hair dryers would make me want to return. Breakfast was probably the only thing I had no complaints about.

  • 4.20
    ラィ丸丸
    게시일: 2026. 9. 7.

    A lovely bath

    The atmosphere at this hot spring inn is wonderful. A sauna and cold plunge would have made it even better and left me feeling completely refreshed. I’d love to visit again if I get the chance.

  • 3.83
    タクモさん
    게시일: 2026. 9. 5.

    Accommodation with hot spring baths

    I visit Izu often, but this was my first stay in Shimogamo Onsen. With hot spring baths available for private use, I think this hotel is an excellent choice for enjoying the hot springs. The food felt a little overcomplicated, but considering the meals, hot springs, and room overall, it was good value for money and a very satisfying stay. The thoughtful, attentive service from the female staff also made me feel very comfortable. Tastes may differ, but I would happily recommend it to friends. It was a shame there were no brochures for nearby attractions, as I think they would have helped us enjoy the area more.

  • 4.33
    いなすみ
    게시일: 2026. 9. 2.

    The free-flowing natural hot spring was so relaxing.

    We got a great deal on a package celebrating the reopening after renovations. The room was clean and spacious, and the food was delicious. Best of all, the two large communal baths and the private baths each offered a different experience, so we could enjoy relaxing soaks both morning and evening. Overall, we were very satisfied. However, a few things concerned us. 1. I would have liked security measures, such as keypad access, at the entrances to the large communal baths. Both are in buildings separate from the accommodation and reception buildings, in locations that are difficult for staff to monitor. We felt uneasy because it seemed that non-guests could easily enter during check-in and check-out hours. 2. A “Mind Your Head” sign near the elevator on the sixth floor of Nonohanatei would be helpful. I am not sure about the other floors, but there is a low beam near the sixth-floor elevator that someone could hit their head on. My husband, who is 178 cm tall, had to duck under it every time. With so many tall people these days, I thought it would be helpful to warn guests verbally at check-in or put up a “Mind Your Head” sign near the beam. 3. The seafood platter at dinner was very lavish, with many varieties of fish. I thought being able to enjoy it as both sashimi and shabu-shabu was a wonderful idea. However, while the portion would probably be enough if eaten just one way, it felt a little small when trying to enjoy both. It would have been nice to have a separate plate of vegetables, tofu, or similar ingredients for the shabu-shabu. This was particularly disappointing because the shabu-shabu broth was so delicious.

  • 5.00
    シリウス81
    게시일: 2026. 8. 14.

    An unexpected turn of events

    We stayed in a premium suite at a promotional rate following the property's rebranding. As expected, the room was tastefully decorated, a refreshing departure from the image of an old hot spring inn. The private baths, which normally cost extra, were also available free of charge. You book through the property's dedicated app and collect the key at the front desk at your reserved time. We unexpectedly had to leave early in the morning, but we would love to stay again when we next visit Minamiizu.

  • 2.67
    イユユキ
    게시일: 2026. 8. 2.

    Extremely disappointing

    This was my second visit in a month. I had stayed in room 601 before, so I called to ask about a room on the seventh floor. After checking, they said one was available, so I booked right away. But when I checked in, I was given room 201, even though my request was on record. Had someone made a mistake? I had booked because room 701 was available, so I was extremely upset. The room smelled musty. Unlike room 601, it had no safe. When I asked the front desk, they said they seemed to have forgotten to put one in and quickly took care of it. Some friendly staff members made the stay bearable, but I was still very unhappy. There was no view from the room, and the windows, including those facing the road, were dirty. For the first time, I had a stay with nothing but complaints. I felt sad and sorry for my travel companion. In the morning, the used-towel bin in the communal bath was overflowing, and the amenities were barely stocked. I was also shocked that the replacement toilet seat did not fit at all—it felt as though they thought anything was fine as long as you could sit on it. It was so badly misaligned that I adjusted it myself. The only people I can praise are some of the staff.

  • 4.67
    タスカービール
    게시일: 2026. 7. 28.

    I had a comfortable stay.

    This was our first visit, and we stayed for one night. The staff were wonderfully welcoming, the comfortably warm hot spring water allowed for long, relaxing soaks, and the meals were excellent. We were invited to enjoy as much sushi as we liked at the end of the meal, and we certainly did. Minamiizu was a little far to travel, but even so, we had a very comfortable stay. We will be back.

  • 3.67
    moimoi109
    게시일: 2026. 7. 27.

    I stayed shortly after the property opened.

    The issues seem to be improving little by little, and since we stayed just after the property opened, this review may not quite reflect how things are now. We arrived a little early, but all the earlier dinner slots were already full, leaving only times from 8 p.m. onward. Other reviewers have mentioned this too, but why is that? I could understand if they explained that families with children get priority for earlier times, for example... Right after checking in, we headed to the private baths we had been looking forward to, but they were all occupied. The website said there were ten private baths, so I went to the front desk to ask why, only to be told that just four were currently in operation. Not explaining this at check-in was incredibly inconsiderate. They give you a property map, so simply marking the unavailable baths with an X would have been easy enough. The meals were quite satisfying, considering the very low rate we paid under the opening offer. In the end, we managed to use the spacious private baths several times thanks to good timing, which was nice, but I imagine anyone who missed out would have been much less satisfied. The bath mats were soaking wet even first thing in the morning, so I suspect they were not being changed. Overall, my impression was simply that operations were not running smoothly. The hot spring water was excellent, so I hope this develops into a lovely place to stay. Thank you for your hospitality.

  • 4.50
    めびこ
    게시일: 2026. 7. 27.

    Thank you.

    This was our first stay as a group of four friends. All the food was delicious. (The sushi at dinner was especially good.) We used the large communal bath twice, and it was lovely. Unfortunately, there were no shower caps in either the bathing area or our room. When we went to boil water for tea in our room, we found dust in the kettle... Not being able to contact the front desk by phone may be a sign of the times, but it was inconvenient. Overall, we were satisfied with our stay.

  • 3.17
    Jun Men
    게시일: 2026. 7. 27.

    I’d stay again if improvements were made.

    This was my first stay. The restaurant where we had dinner was lovely, but the portions were small, and the food was mostly seafood. I personally enjoyed it, but would have liked a few more thoughtful touches, such as late-night soba noodles. The hot spring baths alternate between men and women, but one is much larger than the other, so there is quite a difference. The room was spacious, but the door used a traditional key lock and was difficult to close. The elevator was extremely slow, perhaps because of its age. Although the hotel had been renovated, the exterior still looked old, which was a little disappointing. The service from the reception staff at check-in was also a little disappointing! On the positive side, the all-you-can-eat sushi was nice, and the private baths, which previously cost extra, were free. The all-you-can-eat sushi selection was limited, so I would have liked more variety, such as more local fish. I felt this hotel still had some room for improvement.

  • 4.83
    温泉犬
    게시일: 2026. 7. 19.

    The hot spring water is excellent.

    Thank you very much for your wonderful hospitality during our first stay since the renovation. True to your motto of “Devoted to Natural Hot Springs,” the spring water was superb. There is no sauna, but the baths warmed me so thoroughly that I could not stop sweating. The water temperature was also much better regulated than before. The plants inside and outside the property were tended to from early morning, creating a lovely atmosphere. We appreciated the welcome drinks, including beer—it felt like a little all-inclusive perk. Some nuts or other snacks to go with them would have made it even better. With so many places offering buffets these days, the thoughtfully paced course dinner was a delight, with a wide variety of small dishes. Partway through, we were served staff-meal-style sushi, after which we could order as much as we liked from the day’s nigiri menu. This was a lovely new touch. My only suggestion would be to include a creative meat dish along the way for a change of flavor, as the meal was seafood-based from start to finish. Breakfast was beautifully arranged in small bowls and was as delicious as it was pleasing to the eye. The rice, cooked in a traditional stove, was fluffy, glossy, and delicious. This inn is now firmly on our list of favorites. I noticed a few reviews mentioning that the building and facilities are old, but everything is very well maintained, so this was no concern at all. We would love to return when the leaves change color. Thank you again, and we wish you continued success.

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  • 2.17
    くーじいじ
    게시일: 2026. 7. 18.

    Not suitable for wheelchair users.

    This was our first stay. The food was delicious, but... I had also booked a stay in September, but I canceled it. (That trip was going to be just my spouse and me.) 　I take my elderly mother, who has difficulty walking, to hot springs about once every month or two. We chose this inn to try somewhere different for a change. Before booking, I called to check whether wheelchair access was available. I was assured there was step-free access from the parking lot and that we could get around inside, so I felt comfortable making a reservation. I also noted in the booking comments that my elderly mother had difficulty walking and would need to borrow a wheelchair. When we arrived, no wheelchair was ready. And was that really supposed to be an accessible parking area?? It looked like a delivery entrance. On top of that, we were told we could not leave the car there because suppliers would be coming the next day. I had to move it to another parking lot myself. The wheelchair finally arrived, but the passageways had so many changes in level that using it felt very unsafe. Then we discovered that the communal baths were not accessible by wheelchair!? Why wasn't this mentioned when I called? The stay left me feeling I could not trust the inn. Wouldn't stating on your website that getting around by wheelchair is not feasible help prevent others from having the same disappointing experience? 　The final straw was at checkout. The staff had not checked whether the accessible parking area was available until I asked. I left my mother waiting at the drinks corner while I fetched the car from the other parking lot. After moving the car, I had to go back through passageways that felt like a maze, since I was unfamiliar with the place, to collect her and finally get her into the car. No one from the inn helped. When I asked, "Am I expected to do all this on my own?" the answer was, "Yes." 　This stay left me feeling nothing but disappointment. 　It may be a very nice inn for people without mobility difficulties, though.

  • 5.00
    なつこ22
    게시일: 2026. 7. 18.

    Modern Japanese style

    We used the “Kamo” private bath, which was spacious and full of character. Highly recommended. Our car ended up covered in bird droppings after we parked under a tree, but the front desk staff helped us clean it—much appreciated. I wished there had been a fan, perhaps mounted on the wall, in the private bath. There were quite a few steps throughout the property. We were very satisfied with the service, hot springs, meals, and the pleasant atmosphere among the guests.

  • 3.83
    AAA I＆A
    게시일: 2026. 7. 16.

    Hoping for improvements.

    I appreciated the staff’s hard work and courteous service. On the other hand, perhaps due to cost-cutting, the baths were disappointing for a property that promotes its hot springs. The main communal bath was good, but the private baths had no cold drinking water or fans, and I don’t recall seeing any toiletries either. In particular, the paid private baths need improvement to justify the charge. (The fee was waived this time, perhaps as a courtesy.) We booked the Shimogamo Garden Japanese Modern King room because it was advertised as having an open-air bath, but the bath left a lot to be desired. It was small and looked as though it had not been cleaned at all, which was disappointing. We ended up not using it. Although I have raised some criticisms, I hope things will improve. The parking lot is spacious, but we parked in the area with trees to the right of the entrance, and by the next morning our car was covered in bird droppings. Be careful where you park.

  • 4.50
    温泉旅yumi
    게시일: 2026. 7. 13.

    Indulge in Hot Springs

    I was a little worried after reading some less-than-positive reviews, but everyone was friendly from check-in onward, the food was delicious, and it was lovely to enjoy the hot spring baths privately several times. However, there was an error in the drink charges at checkout. Although it was corrected, it left me feeling disappointed at the end. Overall, it was a wonderful stay.

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  • 4.33
    たつの落とし子
    게시일: 2026. 7. 10.

    My only minor concern was how rainy days were handled.

    My spouse and I stayed here together. The atmosphere was relaxing, and the staff were friendly and welcoming. We enjoyed a peaceful, restful stay. However, we had an issue with the use of the driveway on a rainy day. At both check-in and check-out, a shuttle vehicle was left parked in the drop-off area, preventing us from pulling up in our own car. It did not appear to be picking up passengers at the time, so we would have appreciated having space left for guests’ cars as well. Walking back and forth to the parking lot with our luggage in the rain was a little difficult. This is a lovely place to stay, and we hope this aspect of the service will improve. Thank you.

  • 3.67
    Ritz7422
    게시일: 2026. 7. 7.

    It's fairly good, but there are quite a few disappointing aspects…

    I decided to try this hotel because the grand opening rate made it very affordable. The website had little detail, and there were no reviews yet, so I arrived without knowing much about it. The building is a little old but has been renovated, and it felt pleasantly spacious. The person at reception did not seem to be Japanese, but they were very considerate, and check-in went smoothly. I stayed in a suite. I had expected it to be too big for one person, and it really was huge! Even the standard rooms are over 50 square meters, so one of those would have been more than enough. There are seven private baths that you can use whenever they are available. However, four were out of use, so I only managed to use one once, early in the morning. The atmosphere was quite nice, but for some reason the bath mat was soaking wet. Both of the large communal baths were good. The water was a little hot. Apparently it has a high salt content, but that did not bother me. The communal bath near the entrance was especially nice, with two covered outdoor baths that were pleasant to use even in the rain. I wished there had been a water dispenser and a fan in the changing room. Partly because I arrived late, only a late dinner slot was available, but that gave me time for a relaxing bath beforehand, so it worked out fine. The restaurant tables were well spaced, allowing me to enjoy my meal without worrying about other diners. The waiting staff may still have been learning the ropes, as their explanations of the dishes were a little unclear, but the service was acceptable. Sushi was made to order with my choice of toppings. The pieces were small enough to try several, and the toppings were delicious, though the rice was perhaps a little firm. The staff offered another drink just as I was finishing mine, so I enjoyed a pleasant buzz. Coffee and herb-infused water were available in the café area next to the restaurant, but they had been cleared away by early evening. It would have been nice to have some after a bath or dinner. Breakfast included a variety of side dishes in small bowls and simmered splendid alfonsino. The rice, cooked in a separate pot for each group, was delicious. The 11 a.m. checkout also allowed for a leisurely morning. It was disappointing to notice cost-cutting in various small details: fewer private baths were available, some now required a fee, and the room had just one serving of green tea. There were no toiletries in the room either. The outdoor bath on the balcony was also unavailable. I stayed at a promotional rate this time, but I feel the service falls somewhat short of what I would expect at the regular price.

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  • 4.67
    いろいろさん
    게시일: 2026. 7. 5.

    The hot springs were absolutely amazing!

    Thank you for taking such good care of us during the typhoon, from picking us up to helping with our accommodation for the following night. We were pleasantly surprised to find an open-air bath in our room, and we enjoyed the private open-air bath several times as well. We were able to enjoy the hot springs to our hearts’ content. Although some past reviews had made us a little apprehensive, we could tell that everyone was working hard to make improvements. Despite the unexpected typhoon, we had a very fulfilling trip. Thank you to all the staff.

  • 5.00
    がつちゃん
    게시일: 2026. 7. 3.

    Overall, we were ver...

    Overall, we were very satisfied with our stay. We stayed for multiple nights, and the meals on both days were creative and substantial. Our room was upgraded, and it was clean, spacious, and very comfortable. Considering the total number of guest rooms, the communal bath was very spacious, and the private baths were exceptionally large. All the private baths happened to be free during our stay, so we made the most of them. The complimentary lounge drinks included alcohol, with a wide selection of high-quality options that felt exceptionally generous. We booked a very good deal to celebrate the property's opening. There were a few signs of inexperience and minor service hiccups, but the staff's efforts more than made up for them, so they did not detract from our stay at all. We expect things to keep improving across the property and look forward to seeing its progress.

  • 4.83
    温泉大好きおばあちゃん
    게시일: 2026. 7. 2.

    I'm glad I was able to visit Minamiizu, even after the typhoon.

    Thank you for letting us stay at your special opening rate. We were unsure what to expect after the typhoon, but we were able to enjoy a relaxing day with delicious meals, spotless facilities, and the staff’s thoughtful service and warm smiles. We would love to visit again when the Kawazu cherry blossoms are in full bloom.

  • 4.83
    こむのあ
    게시일: 2026. 7. 2.

    Extremely satisfied

    Since it had reopened under a new brand, I expected it to be clean and well kept, but it exceeded my expectations. I would love to return and also visit Gensen Ichizu in Iwate. The room was spacious, the meals were lavish, and the service was excellent. When I shared my experience on Facebook, a friend promptly made a reservation.

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  • 5.00
    OrangeLemonTea
    게시일: 2026. 6. 28.

    A lovely inn with thoughtful touches and wonderful baths.

    The staff’s thoughtfulness made this a memorable stay. Everyone was exceptionally kind and attentive. A typhoon was due to hit the next day, and the staff really looked after us, offering umbrellas even for short walks and a ride to the nearby parking lot after checkout. The hot spring water was just as wonderful as I had hoped and left my skin feeling silky smooth. The open-air bath had a lovely atmosphere, and I would love to enjoy it even more in good weather. Dinner was delicious, and the sake selection was excellent. Having stayed at many inns, I can say that the breakfast was the biggest surprise I have ever had. Alongside a tiered box packed with beautiful small dishes, we were served piping-hot simmered splendid alfonsino in a lovely earthenware pot. Overall, I felt they were trying to surprise and delight guests through the accommodations, baths, and meals. It was a memorable stay. Although Minamiizu and Shimoda feel a little far away, I would gladly return to such a lovely inn. With the unfavorable weather since your reopening in June following renovations, I imagine you have faced many challenges. You already provide such wonderful service, and I hope you will take care of yourselves and not overwork. Thank you very much. I look forward to visiting again.

  • 3.50
    Kyotaro
    게시일: 2026. 6. 28.

    I have high hopes for the future.

    A typhoon hit directly, leaving us unable to get home, so we had to extend our stay at short notice. We are grateful to everyone for their warm and flexible response. There was a wide variety of hot spring baths, including a private open-air bath, so although the bad weather forced us to stay longer than planned, we were able to relax at the property. (There were lots of leaves floating in the open-air bath and a few insects in the changing room, but we felt this was probably unavoidable given the weather and location.) However, the room key mix-up at check-in made for a terrible first impression. Guests checking in after us apparently received a key to the same room, and we ended up encountering each other inside. I was in the middle of changing, so it was extremely awkward. Having worked in the hospitality industry myself, I was taught that assigning the same room to two parties is a serious incident that compromises guests’ safety and peace of mind. Although the property had only recently reopened after renovations, I feel its operating procedures urgently need improvement. Each staff member tried to provide hospitality in their own way, but I also got the impression that they were doing their best to imitate things they had seen at other hotels, which made me suspect that the foundational training was not yet fully in place. We stayed at a very low rate this time despite it being a weekend, but the quality would not justify paying 30,000 or 40,000 yen. I hope to see improvements in service and operations going forward.

  • 2.83
    湯人
    게시일: 2026. 6. 27.

    Fine at the grand opening rate, but...

    We stayed because of the special opening rate and because we had enjoyed the affiliated inn in Nasu. We took the first shuttle from the station, but when we arrived, nobody was there to greet us, and finding the entrance was a struggle. When we finally reached the lobby, it was packed. We were asked our name and waited our turn. Only two staff members were handling check-in, while the others did not seem to be doing anything in particular. I wondered why they could not process check-ins in the lobby rather than making everyone come to the counter. When I asked whether it was our turn yet, they confused us with another guest. When we finally checked in, shortly after 3 p.m., we were told that the only dinner slot available was 8 p.m. Inns in the same price range often offer light refreshments or snacks in the lobby or lounge for guests with late dinners. When I asked whether anything like that was available, I was told no and handed a single manju bun. We were given a sketch map to find our own way to the room, but it was confusing. I thought someone should have shown us there. There were no welcome sweets in the room either, and we were hungry. Perhaps guests could choose their dinner time when booking, or some refreshments could be provided. Three of the seven private baths were unavailable, so we were allowed to use the ones that normally cost extra free of charge. However, when we arrived at our allotted time, the changing room floor was wet. Would they give it a quick clean if guests were paying? The bath in our room was far too hot, and we could not adjust the flow, so we had to add a large amount of cold water, which felt wasteful. I did not notice a chlorine smell in the communal bath, but a staff member told me that they do add a little chlorine. They also appeared to dilute the spring water. This was disappointing, as the name “Gensen Ichizu” and the website’s claims of “no additives” and “unaltered” had raised my expectations. Breakfast was delicious. At dinner, having guests cook sashimi in a hot pot or on a hot stone was an interesting idea. Since guests do the cooking themselves instead of being served separate hot-pot and grilled dishes, it certainly saves preparation work. The older staff member struggled to explain the food, insisting that the Japanese horse mackerel, served whole, was striped jack. They could not identify some of the other ingredients either, so we had to ask them to check with the kitchen. It would have been better if they had offered to check themselves. When taking the large sashimi platter down from the counter, they struggled because the serving chopsticks were unstable. They asked, “Will you use these?” and I said yes. Everyone seemed busy, and requests were often met with “Please wait.” After dinner, we were asked whether we were satisfied, but I could only give a noncommittal “Yes.” At the regular rate, with this level of service and these offerings, I would look for another inn.

  • 4.67
    カッター ワン
    게시일: 2026. 6. 27.

    Shimokamo Onsen, natural hot springs, tranquility, and bamboo groves—simply the best!!!

    The local seafood was delicious, and I drank a little too much sake. I enjoyed the large communal bath and the free private baths, each with its own distinct atmosphere. It sounds like another property is opening in Shizukuishi, so I’d love to visit. The staff were kind and attentive, making for a relaxing stay.

  • 3.00
    69966996
    게시일: 2026. 6. 24.

    Acceptable at a budget rate, but I wouldn’t stay again at the regular price.

    Many of the staff were from overseas, and communication difficulties left me feeling I had to make extra efforts to avoid misunderstandings on several occasions. Honestly, I did not particularly enjoy the welcome drink. Coffee and other drinks remain available in the same area after the welcome drink service ends, but they cannot be taken to guest rooms. While I was there, I could hear staff chatting among themselves, which made the atmosphere far from relaxing and left me feeling very uncomfortable. Several of the private baths were out of service, and I wish this had been mentioned before booking. All private baths were free to use during this stay, but I noticed cobwebs in the private baths that are normally free, as well as in the communal bath. The mat in the changing area of one private bath was also soaking wet, to the point that I was reluctant to step on it. It was far from comfortable to use and raised serious hygiene concerns. I did not feel that the guest room had been thoroughly cleaned either. I was also concerned that the room photos on the official website had remained labeled as illustrative images for a long time, making it difficult to know what the actual rooms looked like before booking. Since I booked a very inexpensive package, I can accept some shortcomings given the price, but I would not return at the regular rate. On the positive side, the food was delicious. However, dinner mainly consists of all-you-can-eat sushi, so those who do not like sushi may find the choices limited.

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