Villa Fontaine Grand Tokyo Ariake | Sumitomo Realty & Development

This was our repeat stay, and my mother—who loves Onsen—looks forward to it every time. The neighboring shopping mall is also close by, making it easy to enjoy a café or lunch before and after our stay. Since there are many Rooms, I requested a Room near the elevator for my mother, and this time we were truly given the closest one—it was a huge help. Thank you very much. Breakfast was also great; the original seafood rice bowl was delicious, and this time our seat was very close to the buffet area, which made things easy. The Onsen here is so authentic you wouldn’t believe you’re in Tokyo—when the water touches your face, it tastes slightly salty. I’d like to come back again to relax and loosen up for my body’s sake as well.

I visited with my mother to celebrate.I made a separate Reservation for dinner, but when I booked the Hotel, I noted that it was a celebration and requested a quiet table away from children. This request was properly shared with the restaurant.When we arrived, we were told they had prepared as quiet a table as possible, and we were shown to a window seat at the very back. When leaving the restaurant, the gentleman who assisted us also asked, “Was your table okay?” which made me very happy.This is what I believe true hospitality is.Thank you for providing service that sets an example for Hotel staff.One point I would like improved is that the restaurant’s air conditioning was very cold, and other guests also seemed chilly, so it would be ideal if the temperature setting could be adjusted.However, when I mentioned that it was cold, they lent me a blanket, and at breakfast they guided us to seats where the air conditioning did not blow directly on us.Thank you very much!