Roppongi Hotel S 투숙객 리뷰 및 후기

• 3.17

  よろずやえんちゃん

  게시일: 2026. 6. 11.

  The service was excellent.

  • 객실 및 어메니티4
  • 시설・설비2
  • 접객・서비스5
  • 식사4
  • 온천・목욕1
  • 만족도3

  • 2026. 6. 10.～
  • 2명 1개
  • Designer Double Room
  • 조식 포함

  시설에서의 답장

  Thank you very much for staying at our Hotel. We are truly delighted to receive such high praise for our hospitality and service. Your kind words to our staff are a great encouragement to us. On the other hand, we sincerely apologize that the bath and Facility amenities did not fully meet your expectations. We take your feedback seriously and will continue working to create a more comfortable Facility for our guests. We will keep making improvements to become a Hotel that satisfies every guest, and we hope you will visit us again when you have the opportunity. All of us look forward to welcoming you back. Thank you again for taking the time to share your valuable feedback. Roppongi Hotel S All Staff

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• 4.17

  ミッキー＠富士山

  게시일: 2026. 4. 10.

  The Room was too dar...

  The Room was too dark and difficult to use, and it was disappointing that there was no information on how to use the parking lot. I think the front desk staff handled things well.

  • 객실 및 어메니티4
  • 시설・설비3
  • 접객・서비스4
  • 식사5
  • 온천・목욕5
  • 만족도4

  • 2026. 4. 7.～
  • 2명 1개
  • [Non-Smoking] [Only 1 Room Available] Designer Special Deluxe Double
  • 조식 포함

  시설에서의 답장

  Thank you very much for staying at Roppongi Hotel S. We sincerely apologize for any inconvenience caused regarding the brightness of your Room. We also apologize for the insufficient guidance on how to use the parking area. Nevertheless, we are truly delighted to receive your kind words about our front desk staff. We take your feedback seriously and will continue working on improvements so that you can enjoy an even more comfortable stay. We would be grateful if you would visit us again when you have the opportunity. All of our staff look forward to welcoming you.

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• 1.67

  一休玉置

  게시일: 2026. 3. 9.

  The TV remote was unresponsive; it turned out the batteries were missing. The toilet washlet was broken. Disappointing.

  • 객실 및 어메니티1
  • 시설・설비1
  • 접객・서비스3
  • 식사3
  • 온천・목욕1
  • 만족도1

  • 2026. 3. 7.～
  • 2명 1개
  • Designer Double Room
  • 식사 불포함

  시설에서의 답장

  Thank you very much for staying at our Hotel. We sincerely apologize for the inconvenience caused by the dead batteries in the TV remote control and the malfunction of the toilet’s bidet seat. These are issues that should have been prevented through prior inspection, and we are truly ashamed. We take your feedback seriously and will thoroughly inspect in-room Facilities and check all amenities to prevent a recurrence. Thank you again for sharing your valuable comments. We hope to welcome you again in the future.

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• 4.60

  中君

  게시일: 2026. 1. 31.

  Regarding the bath/bathroom

  It’s a wonderful Hotel, but the hot water flow wasn’t very good.

  • 객실 및 어메니티5
  • 시설・설비5
  • 접객・서비스4
  • 식사－
  • 온천・목욕4
  • 만족도5

  • 2026. 1. 24.～
  • 2명 1개
  • [Premium] Luxury Double [Non-Smoking]
  • 식사 불포함

  시설에서의 답장

  Thank you very much for staying at our Hotel. We also sincerely appreciate your kind compliments in many areas. However, we apologize for the inconvenience and discomfort caused by the hot water flow in the bath. We deeply regret that we were unable to provide you with a comfortable stay and that this issue was brought to our attention. We take your feedback seriously and will work to inspect and improve our facilities. All of our staff will continue striving to provide better service, and we would be grateful if you would choose us again when you have the opportunity.

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• 1.60

  TG55

  게시일: 2025. 12. 26.

  Reviews

  It was difficult to find a single switch in the dark Room. While creating a dark and moody atmosphere can be appealing, it would be better as an optional feature alongside normal brightness. Unfortunately, it left the impression of being simply inconvenient to use.

  • 객실 및 어메니티1
  • 시설・설비1
  • 접객・서비스3
  • 식사－
  • 온천・목욕2
  • 만족도1

  • 2025. 12. 24.～
  • 2명 1개
  • Designer Double Room
  • 식사 불포함

  시설에서의 답장

  Thank you very much for staying with us and for sharing your valuable feedback. We sincerely apologize for the inconvenience caused by the difficulty in locating the room light switches. While our intention was to create a calming atmosphere with the lighting, we acknowledge your feedback regarding its brightness and usability, and we take it seriously. Your comments will serve as important input as we review our facilities and lighting design to create a more comfortable space for our guests. Thank you again for your honest impressions. We hope to have the opportunity to welcome you back in the future. Roppongi Hotel S Assistant Manager

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• 2.80

  ひちの

  게시일: 2025. 9. 27.

  Standard Hotel

  The Room is clean and spacious. The shower in the bathroom was the most concerning. While the ReFa showerhead is good, the water pressure was too low, making it take an extremely long time to wash hair no matter how much the faucet was turned.

  • 객실 및 어메니티4
  • 시설・설비1
  • 접객・서비스5
  • 식사－
  • 온천・목욕1
  • 만족도3

  • 2025. 9. 25.～
  • 2명 1개
  • 【Non-Smoking】Deluxe Twin Room
  • 식사 불포함

  시설에서의 답장

  Thank you very much for staying at our hotel. We also sincerely appreciate you taking the time to leave a review. We are delighted to hear your kind words about the room, describing it as "clean and spacious." On the other hand, we deeply apologize for any inconvenience caused by the water pressure in the shower. While our ReFa shower heads have been well-received by many guests, we take your feedback regarding water pressure seriously as an area for improvement. We will continue to check and adjust our facilities to ensure a more comfortable stay for all our guests. We would be delighted if you choose to visit us again in the future. Our staff looks forward to welcoming you back wholeheartedly.

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• 4.20

  ヌちゃん

  게시일: 2025. 8. 24.

  It is far from Roppongi Station.

  I work nearby but didn’t know this building was a Hotel. The interior is stylish and edgy, with a black base that hides dirt well. I was happy to find plenty of cushions. The bathroom is standard, but the shower was ReFa. I couldn’t figure out how to turn off the minibar light. The room had a spicy scent that wasn’t to my liking; it seemed more suited for men.

  • 객실 및 어메니티4
  • 시설・설비5
  • 접객・서비스4
  • 식사－
  • 온천・목욕3
  • 만족도5

  • 2025. 8. 1.～
  • 1명 1개
  • 【Non-Smoking】Standard Double DISH
  • 식사 불포함

  시설에서의 답장

  Thank you very much for choosing our Hotel. We also sincerely appreciate you taking the time to share your feedback with us. We are delighted to hear that you enjoyed the interior design of the Hotel, including the cushions and ReFa shower in your room. On the other hand, we apologize for any inconvenience caused by the lighting operation of the minibar and the scent in your room. We will work on providing clearer instructions regarding minibar lighting and take your feedback about room scent seriously as a reference for future improvements to ensure a comfortable stay for all our guests. Thank you once again for sharing your valuable opinions with us. We look forward to welcoming you again with a Reservation in the future. Roppongi Hotel S Assistant Manager

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