Sui-San-Tei Club Jozankei

It was my first visit in a while. I used to go once a year, so I’m practically a regular. The Hotel staff even remembered me and were considerate about my allergies and foods I don’t like. I always stay in the Spa Living room, and the hot stone sauna had been replaced with a sauna, which was also great. The service is truly excellent—everyone is wonderful. They are polite, but also make your stay enjoyable. I definitely want to come again next year.

I stayed at Suizantei Club on a Plan with a private open-air bath in the guest room. The staff’s attentive service, the excellent in-room Onsen environment, and the refined cuisine served in a private dining room were all high quality, making it a truly wonderful stay. However, the only disappointment was an error at checkout at the main building shop. Although I purchased an Imabari bath towel that was labeled as 3,740 yen on the shelf, my bill charged 5,720 yen for a different item. After I contacted them by email after departure, I received a prompt reply by dusk the next day with a sincere apology acknowledging the mistake and confirming they would adjust (reduce) the charge on my credit card. While it was a basic error, I felt reassured by their sincere and swift response afterward. It was disappointing to end such a great stay with that mistake, but I appreciate how quickly they handled it.