Hotel Metropolitan Sendai

I stay here every year on my business trips to Sendai. With direct access from the station, I feel safe even when checking in at night. The mattress was very comfortable, and I slept soundly until morning. I felt refreshed with no lingering fatigue from the first day, so I was able to stay active on the second day as well. I look forward to staying again next time.

At check-in, the front desk staff member in charge handled things flexibly, which was very helpful. The Room was clean and comfortable, and I had a pleasant stay. Considering the typhoon, we decided to have dinner at the restaurant inside the Hotel. There was a course menu for guests in the Room, so we went to the restaurant planning to order that.Unfortunately, there were issues with our order this time. Although the course included two drinks, we were charged separately at checkout. In addition, for an à la carte dish, we confirmed the serving timing when ordering and placed the order accordingly, but it did not arrive for a long time. When our final dish was served and we asked staff about it, we were told it would only be prepared from then—so we gave up on the à la carte dish.I’m not sure whether this was due to poor coordination between those planning Hotel offerings and the restaurant team or an error by the person who took our order initially, but I hope improvements will be made in order management and billing checks. The course meal itself was delicious.