힐튼 후쿠오카 시 호크 투숙객 리뷰 및 후기 - 3페이지

(후쿠오카현/모모치하마 미즈호 PayPay 돔 후쿠오카) [전체 1052개 객실]
종합 점수
3.78
(128)
  • 객실 및 어메니티
    3.70
  • 시설・설비
    3.81
  • 접객・서비스
    3.95
  • 식사
    4.00
  • 온천・목욕
    3.45
  • 만족도
    3.79
  • 4.17
    KTtt

    The renovated Facili...

    The renovated Facility and Room were absolutely wonderful, but I felt it was disappointing that in this day and age, free WiFi is not available in the Room unless you are a member, so I did not become a member. This is the only point that was disappointing, even though it is Hilton.

  • 5.00
    sas0207

    The best Hotel to soak in the afterglow after enjoying a live performance at Fukuoka Dome.

    This time, it was a short stay for a KPOP live concert. Due to the time constraints, the hotel staff who assisted us during the reservation process were very resourceful, allowing us to have a smooth and pleasant stay. The room was very clean, and the shower room and bathtub were also spotless and perfect. There was no need to wait for a bus or taxi on the way back, as it was only a 5-minute walk from the dome to the hotel. I will definitely stay here again next time. Thank you very much.

  • 2.67
    yu.a.yu

    Diamond member benefits are mostly unavailable.

    We stayed for the first time in two years to celebrate a birthday with family. Although we had informed about the birthday through the official website inquiry beforehand, there were no words from the staff or message card in the room at check-in. (When we stayed two years ago, there was towel art and a message card in the room, so we had expectations.) At Hilton Hiroshima, when we informed them about the birthday on the day of reservation, we received congratulatory words from the doorman upon arrival, so we felt a significant difference in service even within the same Hilton group. During the procedure, they hardly made eye contact, and since there were quite a few foreign guests, it felt like a rushed assembly line. Also, we couldn't use the check-in from 13:00 (depending on availability on the day) listed as a benefit for IKYU Diamond members (we arrived at 14:00), and check-out was at the usual 11:00 without any apology or guidance about the benefits. When we inquired, they said it was because they were fully booked. It would be helpful if they could send check-in and check-out time information by the day before at least. (Check-out at ~11:00 and ~13:00 significantly changes subsequent plans.) It was disappointing that there was no guidance unless we asked. I think it would be better not to list it as a Diamond member benefit as it could lead to trouble. As a result, we left the children's school early, but we were left waiting in the lobby. When guided, there was no mention of the room upgrade for members (also depending on availability) at reception, and of course, it was not applied. The only benefit that was informed was the free parking, and nothing was mentioned about the unavailable member benefits. There were various disappointments at check-in, and although we specifically chose Seahawk this time, we regretted not staying in the more conveniently located center of Hakata, where the price is the same if not using the dome or other facilities. Among all this, we were impressed by the staff at the rock bath, which we used twice. With this quality, we wondered about the rock bath, but the service and hospitality were wonderful, and we were glad to use it. Early in the morning, after group guests used the bath, cleaning was promptly done, and the washbasins and toilets were kept very clean. We have used various places across the country, but there are few baths where cleaning is so thorough. The bath was worth using.

  • 4.50
    バロン***

    I used it for attending a live event.

    This time, I booked an Executive Twin on the 30th floor to attend a live event. It was a room on the dome side, similar to last time, so I would have preferred a room on the Fukuoka Tower side. Regarding the room's facilities, there was an air purifier, but I was concerned about the dirt at the bottom of the water tank and the blackening at the bottom of the shower curtain in the bathroom. Other than that, there were no particular issues. I was able to have breakfast in the lounge on the 33rd floor and enjoyed a leisurely breakfast. Although I was able to check in at the hotel early, I was unsure which line to stand in to receive the key. Additionally, since there was only one person handling the key distribution at first, those who checked in normally completed their procedures faster. I thought it would be better to regularly check the allocation of staff at the front desk. Regarding inquiries, I was able to use LINE and received quick responses, which was great. I also received prompt replies to various inquiries before my stay, allowing me to use the service with peace of mind. I would definitely like to use it again next time.

  • 2.00
    温泉大好き犬連れ家族

    The check-in process takes too long.

    As the title suggests, it gets crowded when there's an event at PayPay Dome! I was told this, but I ended up waiting in line for an hour. Despite so many guests waiting, there were too few front desk staff. Although more staff were added midway, they couldn't keep up with the demand. Is there a staff shortage? Unless this issue is resolved, won't the front desk staff continue to receive complaints from guests? Even looking at past reviews, this complaint seems quite common, so why hasn't it been addressed? Do they think they've improved? Just saying sorry isn't enough; there needs to be results. Regarding the breakfast venue the next day, having only one for the number of rooms is questionable. Even though I went before 7 AM, I had to wait so long, and I think the operation needs to be reviewed. Once seated inside, there were empty seats, but they weren't being guided, and there were quite a few foreign guests, making it an unsettling breakfast place. I made a reservation hoping to have a leisurely breakfast at Hilton, but it was like a buffet scramble, and I couldn't relax at all. In Tokyo hotels or Maihama hotels, you don't have to wait this long to check in, and breakfast is more relaxed. Also, the accommodation fee seems to be set quite high, but if it's a hotel charging that price, they should provide better service. A friend who booked at the last minute said this service is unacceptable for that price! (Even though it was the same room as mine, the price was double.) I've stayed at numerous hotels and ryokans, but this is the first time I've had to wait so long to check in, and there won't be a second time. By the way, there was no mention of any upgrade benefits. The front desk and breakfast restaurant are clean, but the bathroom sink in the room was cracked, and the room window was dirty.

  • 1.00
    PLATINUM

    There are no satisfactory points.

    Check-in took an hour due to long lines. The amenities were disappointing. The meals and breakfast at the executive lounge were unsatisfactory. There were no positive points. I do not plan to stay again. It turned into a sad trip to Fukuoka.

  • 5.00
    明海の森

    The room service staff is courteous.

    The response of the housekeeping staff was very courteous and excellent when there was an issue with the coffee maker.

  • 1.67
    えるてぃーど

    A hotel you shouldn't expect much from

    Hilton is not the same as it used to be. It was the same as a Business Hotel. I think it's not suitable for leisure stays. It's okay if you use it for business.

  • 2.67
    yuuki6side

    Poor value for money, deceiving customers.

    To be honest, this is the type of hotel that deceives you with photos. I paid 200,000 yen and was shown to a Japanese-style room about 5 tatami mats in size. It's an outrageous hotel. They don't upgrade at all, the staff don't even carry your bags, and the hairdryer is about the 2,000 yen level. It's over.

  • 4.40
    デブッチョベッカム

    Hawks' Major Comeback Loss

    The bed was incredibly comfortable!

  • 5.00
    absolutesea

    A wonderful hotel in every aspect.

    I used the room for a day-use stay to refresh myself. It was my first time using Hilton, and at the front desk during check-in and check-out, I was assisted by a foreign female staff member. Her wonderful smile and thoughtfulness made me feel very happy throughout the day. I've used various hotels in the city, but this is the best hotel I've ever stayed at. I would like to use it again next time. Thank you very much.

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