힐튼 나고야 투숙객 리뷰 및 후기 - 2페이지

(아이치현/나고야·후시미) [전체 460개 객실]
종합 점수
4.02
(56)
  • 객실 및 어메니티
    4.02
  • 시설・설비
    4.14
  • 접객・서비스
    3.98
  • 식사
    4.27
  • 온천・목욕
    3.80
  • 만족도
    3.95
  • 3.83
    半年ぶり

    There are differences in services.

    I stay at Hilton hotels about 30 nights a year, both domestically and internationally. This is my second visit to Nagoya. During my previous stay, my child received amenities and extra towels, and we were very satisfied with the facility usage and meals, which led us to visit again. This time, I stayed on a weekday intending to fully enjoy the hotel at a relaxed pace. When I inquired about room upgrades (subject to availability), it was available for an additional fee; however, I opted for a larger room since it was a special occasion. There was no information provided regarding Diamond member benefits, children's amenities, gifts in the room, or welcome drinks. While these are additional services, as others have mentioned in reviews as well—if they are not offered consistently, they should not be listed as benefits. Additionally, there were some cleaning issues such as hair left from previous guests that stood out slightly; however, the front desk staff and fitness center staff provided excellent service overall. The location is also very convenient. My child particularly enjoyed the coloring set included in the children's amenities during our last visit and even carried it around at home afterward—so we look forward to this being available again next time. Unlike other hotels that treat small children differently from adults here they are treated equally which contributes positively to their personal growth—we truly appreciate this approach. The jacuzzi in the fitness area was out of order during this stay; hopefully it will be repaired by our next visit!

  • 4.00
    ハンドルネーム未設定太郎

    The WIFI is not encrypted.

    Hilton chain hotels may all be the same, but the Hotel's WIFI, while password-protected, is not encrypted. If you need to work, you will have to use your own WIFI. Those who require this should take note.

  • 2.83
    セ界の終わり

    Shower unavailable due to plumbing issues.

    During my stay, the shower was unusable due to a water pipe issue, despite the outside temperature exceeding 30°C. This was my first experience of such an issue at a Hotel of this grade, and I felt dissatisfied about having to pay the full amount. Additionally, I was unhappy with the following service aspects: - There was no prior notice about the water pipe trouble, and only extremely hot water came out, which almost caused burns. - When I called the front desk to request a Room change, I was told that all Rooms were experiencing the same issue and my request was denied (understandable if true). - Even after the problem was resolved, there was no follow-up communication from the front desk. - At check-out, there were no apologies from the front desk staff. Only when I inquired whether the issue had been fixed did they apologize.

  • 5.00
    名古屋伏見

    Always very satisfied!

    I keep coming back because of the indoor pool. During the COVID-19 pandemic, I often used the well-equipped day-use plans, but it seems that the number of rooms is now limited, so I opted for an accommodation this time. It's a shame that it's not as easy to visit anymore...

  • 2.00
    pittamint

    Unfortunately.

    I stayed in the Executive Room for 3 nights and 4 days to attend a nearby event. Being during the Golden Week period, I was somewhat prepared, but I could hardly sleep due to loud noises and running sounds from neighboring rooms and the hallway at all hours of the night and early morning. Additionally, when I inquired about menu details with room service staff or interacted with front desk staff, there were moments that left me feeling dissatisfied, which made the trip rather unpleasant. As for the facility, it was concerning that the toilet and shower were not separate. No matter how careful I was while showering, water would inevitably get on the toilet lid or floor, which bothered me greatly.

  • 4.50
    キャビアスパゲティ

    The staff were all wonderful.

    Stayed on 5/3 during the peak of Golden Week. As an IKYU Diamond member, I could extend the checkout time until 3 PM, but due to the busy period, it was allowed until 2 PM. This still gave me plenty of time to relax in the room, for which I am very grateful. The staff at the lounge, cloakroom, and restaurant all had wonderful smiles that made my stay truly enjoyable. The room amenities felt a bit simple for a hotel of this class and could be improved slightly. Other than that, the variety of breakfast options and room comfort made for a pleasant stay overall.

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  • 4.50
    ケンベル

    First Stay

    I truly experienced the high quality of Hilton. I will visit again.

  • 5.00
    名古屋の大阪人

    Stay in a Premium Executive Twin Room

    It was my first stay, and it was very good. I thought it might be a bit cramped for three adults in a twin room, but it was actually spacious enough. The lounge's cocktail time was also fulfilling and satisfying. Above all, the staff's kind and courteous service impressed me as befitting a top-class hotel chain. I would love to visit again if I have the opportunity. Thank you for taking care of us.

  • 4.67
    にゃごや大好き

    I stayed using the H...

    I stayed using the Happy Family Plan. It was great to enjoy the delicious kaiseki cuisine at the restaurant "Genji" at a good value with the plan. Since it was a reservation from IKYU, there was also a welcome drink service at the 1F cafe. All the staff kindly attended to us, and we had a comfortable stay. Thank you very much.

  • 4.17
    ankenaya

    It was good.

    Location and service were very good. One point: The opening and closing sound of the bathroom door was so loud that it woke me up. 2216

  • 4.83
    とんた1982

    It was a very pleasant stay.

    When making a reservation, the reservation staff was very helpful in responding to our inquiries. Upon arrival, the doorman was very friendly to the children, which made them happy. At check-in, the front desk staff was courteous, allowing us to have a pleasant stay. Overall, the staff was flexible and maintained an appropriate distance, perhaps because we were with children, making it a good hotel. The breakfast was a delight for the children, both in appearance and taste. Although we couldn't use the lounge yet, as the children have grown, we stayed at a city hotel for the first time in a while, and we are glad we chose Hilton Nagoya. We will definitely use it again when we visit Nagoya.

  • 5.00
    re cha

    The staff are wonderful.

    Starting with the staff at the front desk upon arrival, every staff member we interacted with was truly kind, with a gentle demeanor and a wonderful smile. When we were leaving, I asked the female staff member who brought our stored luggage about the taxi stand, and I was moved when she ran to the road to call a taxi that happened to not be at the entrance. Thanks to them, we had a heartwarming stay, and we are grateful. Thank you very much.

  • 4.83
    Dutch1

    Three Surprises

    This time, we used the facility for our first trip with my husband and our first grandchild. We realized after arriving in the room that we had been unexpectedly upgraded, and the three of us were grateful. Additionally, our grandchild was very happy with the bed arrangement and the cute bed guard, and was able to sleep soundly. In the evening, at the lounge floor during the last reservation slot, we were provided with a birthday cake and a seat with a very nice view. They even took photos for us, making it a memorable time. We were fortunate to meet Mr. ◯◯ from the front desk again at checkout, just as we did at check-in, and we are truly grateful for the thoughtful service from check-in to check-out. Thank you very much. During this stay, we also received many wonderful smiles from everyone in each section. We will use the facility again if we have the opportunity.

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