요코하마 베이 쉐라톤 호텔 & 타워 투숙객 리뷰 및 후기

(가나가와현/요코하마역 서쪽 출구) [전체 348개 객실]
종합 점수
4.59
훌륭하다 (46)
  • 객실 및 어메니티
    4.57
  • 시설・설비
    4.65
  • 접객・서비스
    4.59
  • 식사
    4.46
  • 온천・목욕
    4.61
  • 만족도
    4.63
  • 5.00
    Alicenabi

    Refresh

    It had been a while since I last enjoyed a Hotel vacation. The heat had been lingering and I was tired from work, but I was able to refresh and feel back to normal. I love the Japanese-style breakfast in the morning. Sorry for spilling the soy sauce. I’ll be back again. Everyone, please be careful of heatstroke even while you’re at work.

  • 3.83
    shimafumi

    Impressions of Breakfast

    Although it seems to focus mainly on products from Kanagawa Prefecture, we did not come specifically to eat local products. Please consider offering tastier options, especially for breakfast. Also, is it appropriate that the Reservation information sent by email was only in English?

  • 1.83
    HR2215

    The only good thing is the location.

    Most of the staff seemed inattentive. Especially the cloakroom staff—there was not even a simple greeting, even when I stood right in front of them. Amenities were minimal. There was hair in the bathtub, possibly from the cleaning staff. The staff member who delivered breakfast room service also did not greet me. The bread was unbelievably dry, and overall it did not taste good. Considering only the location, I think the room rate is reasonable, but I found no other appeal at all. None of the Diamond benefits were applied, and honestly, this was the most disappointing Hotel I have ever stayed at.

  • 3.33
    ときときさん

    The best thing is the great location.

    I stayed during an approaching typhoon, and the direct connection to the station was extremely helpful. However, I couldn’t find clear guidance signs from Yokohama Station and it took a bit of time. In the lobby there are counters for the front desk and bell desk, but there is no signage so it’s hard to tell. Are there no signs like “This way to the station” or “Restrooms this way”? Overall, my impression was that it’s unfriendly when things are simply unclear. Regarding the in-Room bathroom: in my Room, the shower booth and bathtub were separate. The bathtub had a shower, but there was no curtain, so I felt it would get everything wet and couldn’t use it. As for breakfast, perhaps due to the layout or because it gets crowded, it was hard to pick up items, but the taste and menu selection were good. This may be a slightly harsh Review, but please let me stay again.

  • 5.00
    友乃慶子

    It was a truly wonderful Hotel.

    I stayed here for a live show at Zepp Yokohama. The hospitality from the staff, the comfort of the Room, and the delicious breakfast—everything made for a truly satisfying night. After the show, I stopped by the bar and was captivated by the bartender’s skillful shaker work. She was lovely to talk with as well, making it a wonderful evening. I’d love to see her again. Thank you very much for your kind care.

  • 2.60
    risanare2025

    Unfortunately.

    I was very dissatisfied that there was no Room upgrade even though plenty of Rooms were available. Also, although Diamond members should be able to check out as late as 2:00 PM, I was told it was 12:00 PM. When I asked if it could be extended, they finally said, “We’ll set your checkout to 2:00 PM. It’s fine if you leave earlier.” It made me feel looked down on. It’s disappointing because the Hotel has such a nice atmosphere.

  • 5.00
    Alicenabi

    Refresh

    It was a relaxing and cozy day, and it also happened to be my birthday. I love the Japanese-style breakfast in the morning—it was delicious. I’ll be back again.

  • 5.00
    まめしばゆうちゃん

    A hospitality-filled Hotel in an excellent location.

    Every time I went to Yokohama Station, I couldn’t help noticing the Sounyan plush toy at the front desk, and this was my first stay here. Because the location is so convenient and the price wasn’t overly high even during Golden Week, I assumed it would be like a city-hotel version of a Sheraton. However, the Room, service, and Facilities such as the restaurant were all truly luxurious, and I was able to enjoy an indulgent stay that felt unbelievable for the very center of Yokohama. The staff’s service was full of smiles and hospitality that you’d expect from a top-class Hotel, and they made every effort to accommodate our requests. Breakfast offered a wide variety of options and was delicious; with plenty of space between seats, we could dine at a relaxed pace—almost like staying at a Resort Hotel. I would definitely like to stay again.

  • 5.00
    姉とランチ

    A Blissful Moment

    Our Room was upgraded, which made the stay feel truly special. The shower room and bathtub handles were easy to use; some overseas ones can be complicated and confusing. Breakfast was the premium in-room breakfast, so it felt extra special and there was more than we could finish. It was a relaxing treat for myself, and I would definitely like to stay again.

  • 5.00
    NEKOVIRGINIA

    I’d love to experience the Japanese New Year again, so I’m looking forward to visiting next time as well.

  • 5.00
    Alicenabi

    Feelings

    I’m enjoying a Hotel staycation. I like room service. When I happened to look down, there was a message. I was surprised and happy. I’ll be going on another Hotel staycation again. Everyone, please take care of yourselves!

  • 4.83
    ジプシーペガサス。

    It was an extraordinary experience.

    I had the opportunity to use the club lounge. My plans finished earlier than expected, so I arrived ahead of schedule. While I initially planned to wait in the lounge until check-in time, I was kindly allowed to enter my room early as it was ready. The view from the lounge was stunning, and I was thrilled to see Tokyo Tower, which I hadn't anticipated. As someone who primarily enjoys Japanese cuisine, I deducted one star for the meal options. However, all staff members were pleasant and welcoming, making my stay very comfortable. Additionally, being able to use the fitness facilities free of charge made for a fulfilling experience. Thank you very much!

  • 3.83
    シゲ1164

    Overall, the Facilit...

    Overall, the Facility and services were satisfactory. However, the breakfast had limited variety and seemed to use lower-grade ingredients, leaving few appealing options. It would be better to improve by increasing variety and creativity—currently comparable to a Business Hotel. While staff checked on food replenishment, there was little attention given to clearing used dishes from tables or cleaning around them. Straws and napkins left on the floor after previous guests were ignored as new guests were seated nearby. For a first-class Hotel, we expect better staff training and more consideration for customers.

  • 4.83
    浜っ子ヒロくん

    Sheraton Club Floor

    We would like to see an expanded selection of main dishes for the evening menu.

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  • 5.00
    Alicenabi

    Thank you.

    The final Hotel vacation of the year. We look forward to welcoming you again next year. Please consider trying our seafood curry through room service. Wishing everyone a wonderful start to the New Year!

  • 5.00
    syuji.

    Glad you chose us.

    I always use this accommodation when traveling to Yokohama. The luggage storage service before check-in and after check-out, along with the direct connection to Yokohama Station, makes it a convenient choice. The room was spacious and provided a relaxing space to unwind from travel fatigue. Although the room this time was not on the station side, so I couldn't enjoy much of the night view or scenery, it was quiet and allowed for a restful night's sleep. Additionally, having separate bathroom and toilet facilities as well as two sinks made morning preparations smooth. The breakfast restaurant Compass had a new layout compared to last year, offering a more spacious and comfortable dining experience. Being able to choose our seats was also an excellent improvement. The breakfast buffet offered a wide variety of options that made it hard to decide what to eat each time! Everything was delicious and very satisfying. It was great to enjoy local specialties like Kintaro Milk and Misaki Tuna from Kanagawa Prefecture. The rice balls prepared by the chef were perfectly sized and very tasty, while my friend particularly enjoyed the omelet, praising its flavor enthusiastically. The staff's service was professional with consistent quality and elegance that ensured a comfortable stay with peace of mind. If I travel to Yokohama again next year, I would definitely like to stay here again!

  • 5.00
    ヒマワリ39

    Thank you.

    After completing the check-in process at the front desk, the staff informed us that they had upgraded our Room. Additionally, they extended the check-out time from 12:00 to 13:00. The Room felt luxurious, and my friends and I were thrilled. We had an amazing time and are very grateful.

  • 5.00
    Alicenabi

    Courteous service

    Always provides attentive service. Very comfortable and pleasant. The Christmas tree was beautiful and in my favorite color. Looking forward to next month!

  • 5.00
    れぎくん

    Direct access to Yokohama Station is truly convenient.

    For our special occasion, we had plans that required us to move around a lot, so having the hotel directly connected to Yokohama Station was indeed very convenient. Unfortunately, due to our own schedule this time, we could only partially enjoy the benefits of the Club Lounge. However, for occasions like anniversaries, staying in a room on the Club Lounge floor is definitely desirable. We look forward to staying here again.

  • 5.00
    Alicenabi

    Support

    Mistakes can happen as we are human. The response afterward was prompt and sincere. I will visit Hotel Vacance again.

  • 4.83
    あおがえるケロ

    I occasionally stay ...

    I occasionally stay for one night to enjoy the pool in the Hotel's gym. It is a sophisticated urban gym and pool conveniently located near the station. The Room's bathroom is exceptionally comfortable, with a separate shower room and bathtub that are worth trying. The water pressure in the shower is excellent, and the bathtub fills up quickly with plenty of water, making it satisfying even for those who are impatient. The warm hospitality of the Club Lounge staff, accompanied by their natural smiles, creates a relaxing atmosphere that makes it enjoyable to use. One of the highlights is experiencing the offerings provided at different times in the lounge. Thank you for your hospitality. I look forward to visiting again next time!

  • 4.00
    さんぼんたろう

    Conveniently located in front of the station

    Conveniently located right next to Yokohama Station. The front desk staff provided a pleasant and friendly service. The room was clean and satisfactory. I would consider staying here again if I need accommodation near Yokohama Station.

  • 4.83
    みにしらゆき姫

    The buffet was excellent.

    I was very satisfied with the abundant use of ingredients that let me experience Kanagawa. I also thought the information provided on the table was creatively arranged. I forgot to take photos at the buffet. This has become a Hotel I would like to visit again. Thank you very much.

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  • 4.00
    みえら

    Overall, very satisfied.

    The atmosphere of the Hotel, including the flowers and services, was very pleasant. The Room was spacious enough to relax comfortably. However, there was a hair under the white stand in the shower booth that did not belong to me or my companion, and the seal around the drain was peeling off, which felt unpleasant. Still, it is convenient as it has direct access to Takashimaya, so I would use it again if I have another occasion.

  • 5.00
    Alicenabi

    Hotel Vacance

    I use the Hotel as a reward for myself. The staff provides a sense of security, making my stay comfortable. I look forward to the flowers in the lobby every month. It would be great if seafood curry were available on the room service menu.

  • 4.83
    O-QUESOx2

    Direct access to Yokohama Station for a comfortable stay. Enjoy luxurious moments at the Hotel, both morning and night.

    In June, I stayed in a Premium King Room (46 sqm, Breakfast Included Plan). As a Diamond Member benefit, I enjoyed a room upgrade, early check-in from 2 PM, late check-out until 2 PM, and complimentary access to the fitness area, allowing for a relaxing and extended hotel stay. The direct connection to Yokohama Station West Exit made the location extremely convenient. While shopping or dining at nearby commercial facilities was seamless without leaving the premises, I opted for the hotel's Hokkaido Fair (Dinner Buffet) instead of adding Club Lounge access. The dishes were delicious with minimal crowding, providing a calm dining experience. The room featured a highly functional layout with easy access to the bathroom and closet, making it comfortable even for two people. The soundproofing was excellent; noise from adjacent rooms or hallways was barely noticeable. The view was also remarkable as there were no tall buildings nearby—offering an open vista stretching far into the distance. Breakfast was served buffet-style with both Japanese and Western options featuring ingredients sourced from Kanagawa Prefecture. It offered a local touch while being deliciously satisfying. The venue wasn’t crowded either, allowing for an unhurried start to the morning.

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  • 4.40
    アメリカインバネス

    Extra beds are easily accommodated.

    Stayed for three nights from May 7th to celebrate my wife and granddaughter's birthdays. For two of the nights, we requested an extra bed as our eldest daughter joined us. The additional charge was a reasonable 6,380 yen per night, and the flexible arrangements gave us peace of mind even when her plans were undecided until the last minute. Above all, this hotel is conveniently located near Yokohama Station, making it perfect for family meals and shopping. Whenever we visit Tokyo, we always choose this hotel. My wife, who has weak legs, is also very satisfied with its excellent location. The staff's service seemed brighter and more welcoming than before.

  • 5.00
    Alicenabi

    Smile

    We welcome you with a smile. Smiling can be challenging, but we strive to make it happen. We hope you feel refreshed during your stay.

  • 4.83
    いちごバナナ大福

    Wonderful Hotel

    We stayed in one room as a family of four. Four beds were prepared, and the two main beds were very comfortable to sleep on. The remaining two sub-beds were also sufficiently good. The room was, of course, clean. The bathroom was also clean. All the staff provided pleasant responses. We didn’t have meals this time, but we’d like to try them next time.

  • 4.60
    kenyubaba

    It is old, but...

    Stayed for two nights on the club floor. The staff were very attentive and thoughtful. The white sneakers were stylish.

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