힐튼 도쿄 투숙객 리뷰 및 후기

(도쿄도/신주쿠 서쪽 출구) [전체 830개 객실]

종합 점수

3.95

(11)

객실 및 어메니티
3.73
시설・설비
4.09
접객・서비스
3.91
식사
4.55
온천・목욕
3.64
만족도
3.82

4.50
yo-ni-
게시일: 2026. 8. 9.
As expected from Hilton.
I was able to relax and unwind at a very leisurely pace. It was a stay that truly made me think, “As expected of Hilton!” I rated the Facility 4 points because the Room doorstop is located in front of the suitcase storage area, so I bumped my foot and hurt it every time I took my luggage out, which is why I deducted a point.
- 객실 및 어메니티5
- 시설・설비4
- 접객・서비스5
- 식사5
- 온천・목욕4
- 만족도4
- 2026. 8. 6.～
- 1명 1개
- Executive Twin Plus (Non-Smoking)
- 조식 포함
시설에서의 답장
Dear yo-ni-, Thank you very much for choosing Hilton Tokyo from among the many Hotels available. We were delighted to hear that you were able to relax and enjoy a calm stay. On the other hand, we sincerely apologize that the Room doorstop was positioned in front of the luggage rack, causing you to hurt your foot when handling your belongings. We have shared your feedback with the relevant departments and are reviewing the layout and considering more appropriate placement. For your next stay, depending on availability, we may be able to offer you a different Room. If you have any preferences, please let us know at the time of Reservation. We look forward to welcoming you again.
4.67
8セイショウ
게시일: 2026. 4. 29.
Excellent
I didn’t stay myself, but my family did and said it was excellent. They stayed on the top floor and felt it was almost too luxurious. They seemed to have a comfortable two-night stay. They would like to stay again. (However, when they requested Room cleaning, they said empty bottles and similar items were not cleared away.) Breakfast was, as expected from Hilton—delicious with a wide selection, and they were very satisfied. At the club lounge, the selection was limited, which was a bit disappointing. Whenever there is a Hilton where I’m traveling, I always choose Hilton; the breakfast is great, and the Rooms are kept clean so I can stay comfortably.
- 객실 및 어메니티5
- 시설・설비5
- 접객・서비스3
- 식사5
- 온천・목욕5
- 만족도5
- 2026. 4. 25.～
- 3명 1개
- Executive Junior Suite with King Bed (Non-Smoking)
- 조식 포함
시설에서의 답장
Dear Mr./Ms. 8 Seishou, Thank you very much for choosing Hilton Tokyo among the many Hotels available. We also sincerely appreciate your family’s stay and your kind feedback. We are delighted to hear that you enjoyed your stay on the top floor, and we are pleased to know you were able to spend a comfortable time with us. However, we sincerely apologize for any inconvenience caused regarding the cleaning of your Room. We take your comments seriously and will review our procedures to ensure this does not happen again. Thank you for your compliments about breakfast. We are truly encouraged to hear that you found it delicious and were satisfied with the variety of items. On the other hand, we apologize that the selection in the Club Lounge did not meet your expectations. We will share this as an area for improvement with the relevant departments and strive to provide a more fulfilling service. If you have another opportunity to visit the area, we would be delighted to welcome you again. We look forward to welcoming you back soon.
4.00
Ur*
게시일: 2026. 2. 12.
Although I had used Yokohama and Maihama before
It was my first time staying at Hilton Tokyo, and I booked an Executive Junior Suite King. When I arrived 30 minutes before check-in, there was already a line. Since check-in is usually available at the lounge, I looked for a staff member to ask, but everyone seemed busy. I stayed in line, and it looked like the guests behind me were also using Executive benefits and had just been told to remain in the same line, so I continued waiting as well. After that, I was able to get to my Room without any issues. Once inside, the junior suite felt spacious and beautifully appointed, and I could finally relax. Later, I went to the lounge for tea, but perhaps due to the time of day there were no cakes—only drinks—so I returned to my Room. At cocktail time, without expecting much, I went back to the lounge again. Since we were a group of three, we were shown to a separate room. We had a window-side sofa seat with no one else around yet, and we were able to enjoy untouched dishes and cocktails while taking in the night view—it was a wonderful and delicious experience. For breakfast as well, I wanted to use Marble Lounge, so I woke up early and fully enjoyed both the atmosphere and the food. Although it was a weekend and very busy with many guests, all of the staff were courteous and helpful throughout—I truly appreciated it.
- 객실 및 어메니티4
- 시설・설비4
- 접객・서비스4
- 식사4
- 온천・목욕4
- 만족도4
- 2026. 2. 7.～
- 3명 1개
- Executive Junior Suite with King Bed (Non-Smoking)
- 조식 포함
시설에서의 답장
Dear Mr./Ms. Ur*, Thank you very much for choosing our Executive Junior Suite King for your first stay with us. We sincerely apologize for the inconvenience caused by the line at check-in, which prevented us from assisting you smoothly. Going forward, we will strive to provide a more seamless experience, including better timing for lounge check-in guidance. Nevertheless, we are delighted to hear that you appreciated the spaciousness and design of your Room, and that you enjoyed tea, cocktails, and breakfast. We are especially pleased that the three of you were able to spend cocktail time by the window while taking in the night view—what a wonderful way to enjoy your stay. Even amid weekend crowds, your kind words about our staff’s attentive service encourage us greatly. Thank you for sharing your valuable feedback; we will use it to further improve our services. We look forward to welcoming you again and will do our best to make your next stay even more comfortable.
5.00
kobayasi.y
게시일: 2026. 1. 28.
Wherever you go, Hilton always delivers.
A sense of stability and comfort, truly a relaxing space. It was a family trip, and we were able to unwind in such a wonderful environment. The whole family was very satisfied. Thank you!
- 객실 및 어메니티5
- 시설・설비5
- 접객・서비스5
- 식사5
- 온천・목욕5
- 만족도5
- 2026. 1. 25.～
- 3명 1개
- Executive Junior Suite King (Non-Smoking)
- 조식 포함
시설에서의 답장
Dear Mr./Ms. Kobayasi.Y, Thank you very much for choosing Hilton Tokyo among the many hotels available. We are delighted to hear that we could provide a stable sense of comfort and a relaxing space for your family stay. Your kind words about your satisfaction with your family’s stay truly encourage us. All our staff sincerely look forward to welcoming you again in the future.
3.67
播磨小路
게시일: 2026. 1. 18.
It had been several years.
It had been a while since my last visit, and I remember there used to be a clock in the room, but there wasn’t one this time. There was also no air purifier, which is common in other places recently. It felt a bit cold, but as it seemed busy, I decided not to request an extra blanket as I didn’t want to trouble the staff. It would have been nice if extra blankets were available in the room. Additionally, the TV’s facility guide required scanning QR codes for access. While some places allow you to check things like restaurant crowd levels directly on the TV screen, this setup felt overly simplified. Perhaps it’s just modern trends. That said, overall service and staff responsiveness were excellent and much appreciated!
- 객실 및 어메니티2
- 시설・설비4
- 접객・서비스5
- 식사4
- 온천・목욕3
- 만족도4
- 2026. 1. 16.～
- 2명 1개
- Deluxe Twin Room (Non-Smoking)
- 조식 포함
시설에서의 답장
Dear Harima Koji, Thank you very much for choosing Hilton Tokyo among the many Hotels available. We appreciate your feedback regarding your stay and sincerely apologize for any inconvenience caused. Regarding the absence of a clock in the Room, it is currently not provided due to energy-saving and cleaning considerations, but we may be able to lend one upon request. Please feel free to contact the front desk if needed. We deeply apologize for the lack of air purifiers in all Rooms, as well as for any discomfort caused by feeling cold or insufficient extra blankets. Additional blankets can be delivered to your Room upon request; however, during busy times, there might be some delay. We will do our best to accommodate promptly. If you found the Room temperature too low, adjustments can be made through heating settings or airflow control. Please let us know your preferences so we can address them immediately. For in-house information via TV with QR codes, if it feels inconvenient, our staff will gladly assist you with guidance. Paper pamphlets are also available upon request—please do not hesitate to ask. We are delighted that overall you were satisfied with our staff's service and appreciate your kind words. We remain committed to improving our services further and look forward to welcoming you again soon. Best regards, Hilton Tokyo
3.17
めっしい
게시일: 2026. 1. 4.
We’re sorry to hear that.
We made a Reservation for three people in one Room. We arrived at 1:30 p.m. and completed only the check-in procedure for the time being. At that point, the front desk staff told us that cleaning of the prepared Room (twin + extra bed) would likely not be finished in time for the 3:00 p.m. check-in, and asked us to check in later. So we left our luggage and went out. When we returned after 3:30 p.m. and requested to check in again, we were told it would still take more time, so they changed us to a higher-grade Room (deluxe twin + extra bed) and also offered late check-out service. We were told that an extra bed would be brought in due to the room change and that they would come later to set it up. Since it was a sudden room change, I understood—but after the extra bed was delivered, I checked items such as yukata robes and amenities, and everything was only for two people. Because it was a twin Room, I assumed they would bring the missing items later, but no one came even after waiting. So I ordered what was missing on my phone; when it was delivered there wasn’t any particular apology… I thought maybe this is just how it is. Then when I tried to change clothes, I realized my suitcase—which they said they would deliver to the Room later—had not arrived, so I called the front desk and had them bring it up. Overall, it became a very disorganized start to our stay, and I kept wondering if we should have just waited until the originally assigned Room was ready. Also, although I’m not sure if it was from upstairs or elsewhere, footsteps were noticeable. It’s especially disappointing because the male staff member at reception during check-in was very good. In fact, we stayed at Hilton Yokohama two days ago: smooth check-in; quiet; excellent facilities and in-room environment. In Yokohama there were also amenities sets including cleansing oil/cleanser/toner/emulsion skincare products; I assumed Tokyo would have them too but there were none, so we had to buy them at a convenience store downstairs at short notice. Something available in Yokohama wasn’t available in Tokyo… Since both are Hilton properties I thought things would be standardized across them, but apparently not—good to know. For reference, Yokohama also had body-wash towels and mouthwash; plus a jewelry tray in the Room and even long umbrellas available for loan. There were shoe cloths as well as a Bluetooth speaker too. It made me wonder what accounts for such differences. After Hilton Yokohama, we expected Hilton Tokyo to be even better—so this was truly disappointing. That said, our meal at Marble Lounge was very delicious, and the dining staff’s timing in clearing empty plates as well as refilling water when it ran low was excellent.
- 객실 및 어메니티2
- 시설・설비3
- 접객・서비스4
- 식사5
- 온천・목욕2
- 만족도3
- 2026. 1. 2.～
- 3명 1개
- Hilton Twin Room (Non-Smoking)
- 조식 포함
시설에서의 답장
Dear Mr./Ms. Messhii, Thank you very much for choosing Hilton Tokyo from among the many Hotels available. We sincerely apologize for the inconvenience and discomfort you experienced during your stay. We take seriously the multiple issues you encountered, including delays at check-in, missing items when changing Rooms, a delay in returning your suitcase, and noise from the floor above. While we appreciate your positive comments regarding our front desk service, we deeply regret that we did not meet your expectations overall due to incomplete cleaning, insufficient amenities and apologies, and a lack of coordination with delivery operations. We are currently strengthening coordination between the front desk, housekeeping, and delivery teams, and have instructed staff to thoroughly manage Room preparation schedules and conduct careful checks of in-Room items. In addition, to prevent regional differences in amenity handling, we will further standardize our procedures and ensure clearer guidance for guests. Thank you also for your kind words about your meal at Marble Lounge and the service provided by our dining staff. We will continue working to improve service quality so that you can enjoy an equally comfortable experience in the future. For your next stay, we will confirm any requests in advance whenever possible and do our utmost to welcome you with better preparation. The information you shared will be used for ongoing improvements as well as to better assist you on your next visit. Thank you again for taking the time to share your valuable feedback. We look forward to welcoming you back again soon.
3.83
keganikegani
게시일: 2025. 10. 15.
The breakfast was delicious and very satisfying.
The bathroom was smaller compared to my previous stay, which was disappointing, but the breakfast was excellent and satisfying. Most of the guests were foreign tourists, with very few Japanese guests, making it feel like a hotel in another country. The room was on a lower floor with no great view, but it allowed for a relaxing stay without worrying about privacy. I would like to stay again if I have the chance. The amenities were secured as if to prevent them from being taken away, and even the drinking water came in glass bottles instead of lightweight plastic ones, which I found amusing. Considering it's a luxury hotel, I wonder if such measures are necessary. The jam at breakfast also seemed prepared with this concern in mind—it wasn’t served in small jars but already placed on plates—which I found quite humorous.
- 객실 및 어메니티4
- 시설・설비4
- 접객・서비스4
- 식사4
- 온천・목욕3
- 만족도4
- 2025. 10. 12.～
- 2명 1개
- Deluxe Twin Room (Non-Smoking)
- 조식 포함
시설에서의 답장
Dear keganikegani, Thank you very much for choosing Hilton Tokyo among the many hotels available. We apologize for not meeting your expectations regarding the size of the bathroom. However, we are delighted to hear that you were satisfied with our breakfast. We are also pleased to know that you had a relaxing stay in one of our lower-floor Rooms. It brings us joy to provide a comfortable space where our guests can unwind. Thank you for your feedback regarding amenities. We take your comments seriously and will strive to make improvements moving forward. In particular, we will review how we provide mineral water and jam to ensure greater convenience for our guests. We look forward to welcoming you again in the future. Thank you very much.
2.17
ひしふ
게시일: 2025. 10. 10.
It was quite disappointing.
A few days ago, I received a call to reconfirm my accommodation booking, but despite my request, the items I had asked for were not prepared in the room, which was disappointing. Additionally, the conditioner provided in the bathroom was less than enough for one person, which made me very upset. The service did not meet the standards of an executive accommodation room, which was unfortunate.
- 객실 및 어메니티1
- 시설・설비3
- 접객・서비스2
- 식사4
- 온천・목욕1
- 만족도2
- 2025. 10. 7.～
- 2명 1개
- Executive Twin Plus (Non-Smoking)
- 조식 포함
시설에서의 답장
Dear Hishifu, Thank you very much for choosing Hilton Tokyo for your stay. We sincerely apologize for the inconvenience and discomfort caused by the lack of preparation of the requested amenities and the insufficient replenishment of the conditioner in the bathroom. We deeply regret these oversights and will take your feedback seriously to ensure improvements and prevent recurrence. We truly appreciate you taking the time to share your valuable feedback with us. We will strive to provide you with a satisfying stay on your next visit. We look forward to welcoming you back to Hilton Tokyo. Sincerely, Hotel Manager Ton Embers
5.00
いんみんさん
게시일: 2025. 2. 17.
I enjoyed a comfortable stay at the Hotel!
This time, I stayed in the Executive Tower Suite. I was able to enjoy a comfortable room and access to the "Executive Lounge"! I indulged in delicious light meals and "snacks" along with alcoholic beverages such as wine, sake, and various whiskeys at the cocktail lounge from 5:30 PM! Since I requested breakfast included, I had breakfast in this "Executive Lounge"! It was rich in variety so that both Western and Japanese cuisine could be enjoyed, and it was a long time since I've had such a delicious breakfast! As expected, even when staying overseas at the "Hilton Hotel," I'm always impressed by how all their dishes are "delicious!" The service is always kind with explanations! I'm truly grateful! Next time as well, I'll definitely use the Executive Lounge again! Thank you very much!
- 객실 및 어메니티5
- 시설・설비5
- 접객・서비스5
- 식사5
- 온천・목욕5
- 만족도5
- 2025. 2. 15.～
- 2명 1개
- Executive Tower Suite King (Non-Smoking)
- 조식 포함
시설에서의 답장
Dear Mr./Ms. Inmin, Thank you very much for staying at Hilton Tokyo. We are delighted to hear that you enjoyed your time in our comfortable room and Executive Lounge. We are also pleased to know that the variety of drinks, light snacks, and breakfast at the cocktail lounge met your satisfaction, and we are truly happy that our services contributed to a wonderful stay for you. We look forward to welcoming you again on your next visit. We hope to see you again in the Executive Lounge. Thank you for your continued support.
5.00
aloha.mahalo
게시일: 2024. 12. 12.
Wonderful Hotel, I'm impressed
Thank you for your hospitality. Uncle & Aunt... I am truly impressed with this wonderful hotel. The room is also wonderful. The lounge is wonderful too. The surprise for the anniversary was touching. The view from the room was also impressive. The breakfast was amazing~nice. The staff treated us well, making it a truly wonderful, enjoyable, and comfortable anniversary trip. Thank you very much. We would like to visit again. I am also filled with gratitude. I would like to stay as well. Thank you for the wonderful memories.
- 객실 및 어메니티5
- 시설・설비5
- 접객・서비스5
- 식사5
- 온천・목욕5
- 만족도5
- 2024. 12. 10.～
- 2명 1개
- Executive Junior Suite King (Non-smoking)
- 조식 포함
시설에서의 답장
Dear aloha.mahalo, Thank you very much for choosing Hilton Tokyo. We also appreciate you taking the time to post a Review of our Hotel and for your kind words. We are delighted to hear that you had a wonderful anniversary trip. We sincerely thank you for your satisfaction with the Room, lounge, and breakfast. We are also very pleased to know that the surprise was successful and became a special memory. Your smile is our motivation. We look forward to welcoming you again. Our staff will be delighted to provide heartfelt hospitality to help you create more wonderful memories on your next visit. Once again, thank you for the wonderful Review.
2.50
@シーサン
게시일: 2024. 10. 29.
None
Thank you for the terrible treatment.
- 객실 및 어메니티3
- 시설・설비3
- 접객・서비스1
- 식사4
- 온천・목욕3
- 만족도1
- 2024. 10. 27.～
- 2명 1개
- Premium Room Twin (Non-smoking)
- 식사 불포함
시설에서의 답장
Dear Mr./Ms. Shisan, Thank you very much for choosing Hilton Tokyo from among the many hotels. We sincerely apologize for any inconvenience caused. Your feedback is extremely important to us. We take your comments seriously and will strive to improve our services in the future. If you have the opportunity to visit us again, we will welcome you with heartfelt hospitality. We sincerely hope for the opportunity to show you our improvements someday.