Hyatt Regency Tokyo 투숙객 리뷰 및 후기

(도쿄도/신주쿠 서쪽 출구) [전체 712개 객실]
종합 점수
3.76
(12)
  • 객실 및 어메니티
    3.67
  • 시설・설비
    3.58
  • 접객・서비스
    4.00
  • 식사
    4.00
  • 온천・목욕
    3.75
  • 만족도
    3.58
  • 5.00
    もゆみみ

    There were not many ...

    There were not many Japanese guests, and using the lounge was very comfortable. Thank you for accommodating our Room request as well—it made this a truly memorable trip and workation. We had cocktails on the first floor; everything was delicious and the atmosphere was great. In the lounge, we also saw some guests we don’t usually encounter… Some young overseas travelers had poor manners at times, but a kind word from a female staff member in the hall lifted my spirits. Because this stay was so wonderful, I made a Reservation for the Hyatt in Yokohama at the end of this month. I had avoided visiting before because I wanted to stay away from Shinjuku’s crowds, but thanks to its excellent location next to the Tokyo Metropolitan Government Building, it has a great atmosphere and is a lovely Hotel I would definitely like to visit again. Thank you very much.

  • 1.33
    ダイエット ママ

    No repeat stay!

    Many amenities were missing compared with what was listed on IKYU. When I requested items from the Room, I was even asked whether I would really use them. My card was charged without my consent at check-in. Everything was poorly handled from start to finish. As someone who stays in Tokyo every month, these three days were among the most unpleasant experiences I’ve had in recent years. About 90% of the guests seemed to be foreigners, and perhaps because of that—or due to the Room layout—it was extremely noisy with loud thumping until late at night. I truly regret staying here. I informed the Hotel, but it was disappointing that they ignored me. The only good point is the location. It ended up being a waste of time and money.

  • 3.83
    ピンクの君

    Although the atmosphere and meals are wonderful, there are a few disappointing points...

    The following points were disappointing: 1) The location of the check-in line was not clearly indicated, so I did not know where to queue, and there was no guidance. 2) Because I have difficulty with my legs, I wanted a long shoehorn to put on my shoes. However, unlike other Hotels, there was no shoehorn provided at all. 3) The way to use the light switches and other controls was very hard to understand. In other Hotels, they are more intuitive. 4) When pressing “Back” on the TV remote, it returned all the way to the initial “Welcome screen,” so I had to reselect the menu from the beginning each time, which was frustrating. Also, there was no TV program guide, making it difficult to use. In many other Hotels, the remote has functions similar to a typical home remote control and is easier to understand. I hope this feedback is helpful.

  • 3.33
    yo-ni-

    Inbound-focused

    Although I called the day before to inform you that I would be checking in late and even provided the Reservation Number I was given by the Hotel, the check-in process was not smooth. In addition, noise from the room above or next door kept me awake and made it difficult to fall asleep.

  • 3.60
    テテLOVE

    Compact and easy to use

    The view was great with the Tokyo Metropolitan Government Building in sight, and although the Room was compact, it didn’t feel cramped at all—it was a lovely Room. There were also power outlets by the bed, and I’d like to stay again if I have the chance. One thing… it was disappointing that there was a little food trash left in the Room.

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  • 3.50
    ﾁｮﾛﾛｰ

    The food in the club lounge was good, but

    The club lounge did not have champagne, but the food was good. The toilet’s bidet seat was quite old, and the Room amenities were terrible—there was no body towel and no hairbrush.

  • 5.00
    Alighieri

    Thank you very much.

    From before our stay, I consulted with you about various matters for the day of arrival. From that phone call onward, you responded with great kindness and thoughtful care (I apologize if this sounds presumptuous). From the moment we arrived at the Hotel through after checkout, your attentive hospitality continued without ever diminishing, down to the smallest details. I am also truly grateful to the concierge team for all their help. We spent a wonderful time in a very satisfying setting. Thank you very much. We would love to visit again.

  • 4.50
    オトナな2人

    Renovated

    The renovated room was lovely. The amenities were minimal but sufficient. There was nothing missing that I thought should be there, so it was perfectly fine. It had a clean and Japanese-style woodgrain design. I had a very comfortable stay. Although it was quite expensive, I was satisfied. Unfortunately, the restaurant was fully booked for afternoon tea reservations, so I couldn't enjoy tea there, which was a bit disappointing.

  • 4.40
    Captain_Quake

    Renovated and more luxurious

    The renovated lobby lounge was very luxurious. I regret reserving a room without a bathtub and not having the Tokyo Metropolitan Government Building view. I will come back for a better experience.

  • 2.67
    せたがやちひろ

    The lighting made it difficult to do makeup. Also, adjusting the air conditioning was challenging. It felt cold throughout my stay.

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